I've ordered a few things from teambuy. The first arrived in decent time. The second took some time and was cheap china crap. The third was two months late when I finally got a refund. And the fourth, which I ordered at the same time as the third is still MIA 5 months later. Stuart, the "customer service specialist" finally offered my teambuy credits after dozens of emails. I told him I didn't want credits, I wanted buy GD money. Now no one from teambuy will talk to me. DO NOT BUY, you'll get stung. Maybe not the first time, but eventually.
Just googled TeamBuy.ca customers reviews and here are the results. PLEASE DONT buy there! NO customer service at all! Shipping takes 7! Weeks and they dont refund. I wrote them a couple of times now. Worst experience I made. Please share before others also get screwed. I paid $22 for something that I now found on Amazon.com for less than half and I dont have to wait 7! Weeks for it.
I'm not sure why there are no positive reviews about this website. I have ordered both coupons and merchandise from them over 20 times and so far have received everything I ordered well before the estimated delivery date. The ONLY thing I have been disappointed in was a coupon I bought for WeMassage.ca because they are charging me an additional $176 in fees to book my massage with them that I was not expecting, which is not Teambuy's fault.
Teambuy is a great site. They have many deals and most are good and some not so good so you have to inform yourself before buying as usually each deal is from a different vendor but for the most part they offer great deals that are impossible to find on Canadian websites. Their pricing is like going to Buffalo or anywhere in the U.S. to shop but from your own home!
I am surprised there are no reviews yet for this website.
My experience with Teambuy has been great. I bought voucher that I wanted to use (We all buy with that intent) buy couldn't and explained my situation and they refunded my voucher. I am very very happy with their quick response and action.
When I am back in Canada I'll gladly check deals with them!
Good luck Teambuy :)
We are a merchant that has supplied Teambuy/Dealfind with goods for their customers and we have not been paid! It looks like they are about to go under since they are not paying us after repeated attempts to reach someone in their accounting department went unanswered or ignored.
We're out a lot of money since we've sent out the goods to their customers and are now in the midst of starting litigation against them.
If they're not paying merchants like us it sure doesn't bode well for customers like you guys that are buying items in the $20 - $50 range.
Buyer Beware with these guys.
They are SCAM! I've bought a product from them but never get it! Emailed them to ask and got an extremely ridiculous reply
** We did not get a resolution from the merchant.
Please be advised that as of Friday, August 29,2014, however, Couch Commerce Inc., the parent company of TeamBuy.ca/Dealfind.com, has entered into a legal & financial restructuring process. Pursuant to the rules and regulations governing the restructuring process, we cannot honor TeamBucks issued on or before August 29,2014 and issue any refunds/credits related to purchases on or before August 29,2014. So we cannot give a refund or credit for this purchase.
Please note the purpose of the restructuring is to provide the Companies with a more stable environment to continue operations and develop a plan that will allow us to continue in business.
We appreciate your prior support and looking forward to continued support through this important process.**
Never use this company AGAIN!
I recently purchased a so called "Silk T- shirt" this is how they posted their ad.
$14 for a Women's Silk Flower Print Dress - Tax Included ($63 Value)Red.
When I opened a pack it was NYLON material not even closer to the silk. I tried contacting customer service with my query and in return I received 1 sentence email
"Hello,
As stated on the deal page, all orders are final sale."
This is what I received.
Initially, I did not get the item on time and when I received it was a piece of garbage. All the stitches were falling apart from the t-shirt seems like it was picked up from the garbage. I strongly advise you guys to stay away from this website. They are selling garbage they are ordering stuffs from China street market with low grade quality. These stuffs are not approved as per North American standard. TeamBuy should be banned from the online business. Hope this review creates a buyer alert.
Wish there was a zero star option. I have never received such horrible customer service! Product months over due and teambuy won't provide a refund or credit or help in any way, This includes replying to emails. Just horrible, I have remaining tickets on my account that I also wanted refunded because I wanted to wash my hands of them and the customer "care" girl basically yelled over me. Worst Worst Worst;.
Worst customer service experience in a long time. I am shocked at how much disregard they have shown a long time customer, and how they failed to honour their own return/credit policy, or even acknowledge some fault in the matter. They were not nice about the situation at all and treated me like another number. I'm very disappointed and will never again purchase a deal via TeamBuy and will tell my friends/family the same.
I purchased a $50 house cleaning last Christmas. I made an appointment with the cleaning company a few months ago, and last month they never showed up for the appointment. The cleaning company's number is now disconnected and they don't respond to emails. When I contacted Teambuy about this they said that since the business is no longer operating, and my coupon is more than 240 days old, they will do NOTHING for me! Why does it matter that it's >240 days old, it hasn't even expired yet! So here's a scam for ya, make up a bogus company and put a service on Teambuy, then close down and Teambuy (or the company) get to keep your money... with zero accountability! STAY AWAY!
PS: you can find almost every product they offer on eBay for the same price or less.
Here is my story. In fact, I bought a deal from Dealfind a year ago, and the deal I got had no expiry date. It was 20 units of Botox at Kingston Medical Laser Clinic located in 2917 Bloor St. W, in Toronto. I tried to locate the business, and they do not show up. And they do not answer my phone either. So, I went up to Teambuy, asking what the alternatives are. They simply got back to me, saying it's been a year, and their refund policy cannot do anything, and they can only offer me $5 for $15 purchase. I paid $89 for this deal, and that is just not acceptable. They sounded like they were doing a favor, but how about the money I have lost then? I asked them if I can at least get a credit to Teambuy, and I am waiting for their response. It's not fair, Groupon provides a credit back if the business goes out of business. If Teambuy cannot do that, they should at least give me a credit to their site!
I agree that this site is a scam. My experience is very similar to the other postings. Thank God I used PayPal to pay for my goods. I contacted them several times and they inform me that the shipping dates were just estimates. The item was ordered in December. The last response was extremely comical. They informed me that gel shellac polish was still be made.
Worst deal site ever! No client service and ethic...
They refuse to reimburse you when a business closes and you can redeem your deal even if you deal is valid.
This business is simply stealing people's money and nobody is doing anything about it.
I will never buy anything from them again and I will also let all my friends, family, coworkers and everyone else I meet know that this website is a fraud.
Do not trust this site or their suppliers. They will post photographs of the item that DO NOT REPRESENT the item they are actually shipping. If the price seems too good to be true... it probably is! Their 'Customer Experience' team should be ashamed of themselves for telling customers that they go to great lengths to ensure their merchants are reputable... their merchants are NOT reputable and I have dealt with more than one merchant. Shipping times were 8 weeks not 2, merchandise is falsely advertised, and there is no recourse for customers. I would also encourage reputable merchants not to sell through this site as they will be unfairly associated.
This company is a fraud, they deal with inferior companies and when you are not happy with what the company is doing they will not refund your money... said its not refundable after 7 days and that is not written anywhere on the ticket! So they took my $49.00 and I got nothing for it because the company absolute dental hygiene wants me to sign doc saying they can give my information to who ever ask for it and I refuse to sign so she said she will not treat me if I don't sign. I was scared to let her touch my mouth when I saw the place, she told me I can get a refund and now teambuy tells me after 7 day no refund! How can they in good conscience keep my money when I got no service for it?
DO NOT BUY FROM TEAMBUY THEY RIPPED ME OFF. TOOK MY TEAMBUCKS AND APPARANTLY WENT BANKRUPT, BUT GUESS WHAT, THE POP BACK UP AS "NCROWD" AND CONTINUE TO SELL LIKE NOTHING HAPPENED. STAY CLEAR OF NCROWD OR RISK A REPEAT OF BEING RIPPED OFF.
Me and my husband had a bad experience too with teambuy. There are many deal sites which are way better. We recently came across dealbang.ca. They have good products and their customer service is also good.
Thank you very much for you SH*T Like customer services. Purchased last Nov, and still haven't got it. Nobody try to inform me the delay. So I called the customer services rep. The girl was really don't give a SH*T. "you can wait for 2 more weeks to you can cancel it now." what a you-r-annoying-customer-&-get lost attitude. Thank you very much! Will never buy from you guys again!
I ordered a swimsuit two months ago, still haven't received it. I contacted them thru e-mail they acted like they didn't have any record of my transaction but yet they called me by my first name. After going round and round they said they would contact the merchant, that was two weeks ago. They are not returning any of my messages now but they took my money.
TeamBuy.ca has a rating of 1.2 stars from 132 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TeamBuy.ca most frequently mention customer service, credit card and dealfind com. TeamBuy.ca ranks 251st among Daily Deals sites.