TD Bank

TD Bank is deliberately punishing me for no reason. I deposited a legitimate check for $1,500.00 almost a week ago. The money had already been taken out on the same day I deposited the check. My check cleared & TD Bank had the money quick. I called their CS line, but the person gave me an attitude, rubbed it in about how I have to wait until 09/13/23 to receive my own money & and then ended the call after I demanded my money. I have bills due and groceries to buy. They don't care.

I lost my debit card recently and because I don't drive I called to have the card delivered to my house not realizing that it would lock me out of my online banking app. When I called to see if they could help me gain access to it via username I was told "no" and that he couldn't give a username over the phone. It's mainly frustrating because I can't pay my visa. I'm going to go into a branch on Monday and see if I can do it there but they honestly need a better system we're you are not completely locked of the online account.

After waiting for 18 days, I'm disappointed that TD Bank has yet to address my concerns. Even my attempt to reach out to the CEO as a shareholder was met with silence. This experience strongly suggests that TD Bank prioritizes profits over service improvement. It's concerning to see this lack of responsiveness, as it could lead to customer neglect in the long run. Given these circumstances, I cannot recommend TD Bank and am considering selling my shares. Investing in a company that remains silent at all levels seems unwise.

I tried to cash a ten dollar check at td bank however td bank charges a 10 dollar check cashing fee for non customers. Really? So on any check im charged 10 dollars? So in order to cash this check id have to pay the entire amount of the check? Most places will charge a percentage for check cashing under 100 dollars but not TD. One word, GREED.

Waiting 1 hour and 9 min, the service very bad this bank should close down, dispute item and never get result,
They don't care about customer at all i wouldn't even use their card, i am glad i don't have any account with them, baking 0 web page 0 credit card service 0 customer service 0 i dont know why this bank steel open,
Must be bad days coming,

I complained about very bad customer service. As revenge, my account was frozen. My money was stolen. After a week of fighting for it, I got the money back. Belinda was especially rude, saying they didn't want my business after 6 years. I said I didn't want their business, after lying, cheating, stealing, and bullying!

I received a promotion through the mail from this bank offering $200 off of $500 in the first 90 days of opening an account, which I was to apply before 11/05/21. I applied and was accepted on October 5th 2021. I made a purchase for over $500 within a week of receiving the CC. They only gave me $150 for the reward when I was supposed to get $200. I kept the paper for proof, but they still will not honor it. I filed a complaint with consumerfinance.gov. Hopefully they will get this rectified. STAY AWAY FROM THIS BANK! I wish I had known about all the complaints against this disgusting bank! The government needs to fine them or put them out of business! This is despicable, deceptive attempts to rip people off, Their are so many other banks that are upstanding and care about their customers. NOT TD BANK! You are forewarned!

TD is by far the most fraudulent bank in North America. They have the most unscrupulous business practices. They CHARGE HIDDEN FEES. They lie about the accounts and then charge customers after they have their business. The business advisors are fraudulent and engage in such practices that it is akin to theft; however, because they are a large bank, they can get away with it. Their staff are all corrupt. Beware especially of the small business advisors. They find ways to lure you in and then start charging hidden fees without the customer's consent. Be careful about placing your money in any account with TD - they will steal it all in a sneaky and unscrupulous manner without care or concern.

My debit card was stolen, my checking account drained, they didn't even bother to check the video cameras to see who was stealing my money, refused to refund anything saying the thieves stoped using my card after I reported it stolen, meaning I was involved in stealing my own money myself. They stopped using because it was already declined and there was no money left. Next thing you know comes new debit card in the mail, I didn't activate or use it, because I already got another card at the bank in person. A few weeks later somebody is trying to charge this card that came in the mail and I never used, of course it was declined, so I had to report it again. A week later somebody is charging my new card that I just got in person at TD bank trying to buy something on Amazon. I called Amazon they have no idea, will do investigation. So I had to cancel this card too, and get another one today. I'm tired of looking at my account being scared the money is gone again. I assume it's somebody working at TD bank or hacked into their system that is doing that. They are too lazy to investigate (or just don't want to give my money back, which is more likely). So I'm going back to citi bank, where I had an account for 10 years and never had a problem before switching to TD bank, which was a huge mistake. Thanks.

I attempted to open a personal account at a Crowfoot branch and deposit a $300,000.00 bonus check, which was written on a TD business account with all the funds there and the manager had suggested I use my Royal Bank account to deposit the funds then transfer the funds over when they have time to open an account for me. Result my funds are already at a savings account at the Royal where they are going to stay. A note to the TD Bank you should quit your advertising campaign on TV for new customers when your bank employees are to lasy to open a new account with a $300,000.00 deposit

I received a gift card and attempted to use it. However, the card was denied. Several calls to customer service were made wand I was advised that the TD bank no longer issues gift cards but I could received a check for the amount of the card. I was assured by customer service rep that a check would be issued and I could expect it in 7-14 days. I waited for the allotted time no check, Another call to customer service and I was told that my request had not been processed, but another request would be processed immediately. Here it is over a month and I still am not in possession the the promised "refund". I am not a customer of TD but this interaction with TD will assure I will never be a customer.

I had requested for credit limit increase on my credit card and they took all my information and never get backed to me. Also, it will take hours and hours to connect to customer service. Worst service and worst bank I ever had in my life.

I opened my daughter's second bank account with TD bank, it was my worst decision I made. She opened the bank acct to save the money, so she never really checked her balance. She knew that the money was there as she always saved the money from her dad and other family members. But one day when she wanted to use, her transactions got declined. She got confused and went to the bank. The teller printed the transactions and showed many transactions that were not done by her! So we claimed fraudulent. I requested the tab to be turned off. The claimed got rejected! When I called 2 hrs waiting and all of sudden it got cut, and I have to call back for 2 hrs again! And those phone calls wasted my 4 hrs waiting! And useless talking to their call centre! They are not helpful at all! I will stick to RBC bank! Been with them and 16 years I always happy on how they handle my situation! Stay AWAY from TD bank!

I had an appointment online but the person who called me asked me to visit a TD branch in person. He booked me an appointment in td branch 2453 Younge st himself. But when I went there they asked me to wait for a long time and then told me the person who I had appointment with is not there today and I should go back. A simple appointment wasted a lot of my time and they showed how irresponsible they are.

Hi, my name is Sumbul. I had having issues paying my credit card Bill's online this morning. I called TD phone line. Customer services representative Emaan helped me and resolved all the issues. Excellent customer services.

Do not open accounts with TD. My business Visa credit card is being charged every month and no one knows who is getting the money. I had to make 8 phone calls to TD customer care. The endless authentication process is excruciating despite being authenticated by the TD app. Spoke to Stephanie, Haris, Julia, Aman, Mira, Bithusha, Hanif in a single day and the manager Karen Licorish who was the worst. The service has not been provided. My credit card continues to be charged every month for some random "vendor"

First of all, let me say Hello TD bank, this review is not about your company but about Monica one of your CSR at your online center...Shes is a keeper...her voice is friendly which leave a smile on your face she has a contagious laughter that calms you down instantaneously, But it's not just her sense of humor that makes Monica stand out. She's also incredibly knowledgeable and always willing to go the extra mile to help out her customers. Whether you need to open a new account, or just have a question about your statement, Monica's got you covered. And she'll do it all with a smile on her face and a spring in her attitude, She proves that you can be professional and still have a great day at work She's the best thing to happen to TD bank since the invention of the ATM. And believe me I have dealt with the CSR team alot...

Never believe what they say. Never sign anything without read it from top to bottom.
My GICs matured and the adviser was trying to persuade me to reinvest but I was saying a very firm "NO". She have me signed that I declined her adviced which in reality I signed the back of GIC investment. When I found out what happened the whole establishment and their so called help departments was playing games with me until I told them I will tell my story to CTV and right away I start receiving phone calls for resolution. Which it really did not because you kind of resolving one problem but the same time you discovered another. There is no ending to their deceit.