TD Bank

I had some GIC investments with TD Canada Trust. In August 2022, I converted these to a RIFF. I had to do this in person at the bank--180 Dundas St. In Toronto. The employee I dealt with said I would have 15% of my monthly payment of $600 withheld in taxes. That seemed fine to me. However, for the first five months I received the payment, only 10% was withheld. Then, in the sixth month (January 2023), no tax was withheld. I did some research on the Internet and found that because the payments totaled more than $7,000 a year, by law, the tax withheld had to be 20% per month. Therefore, I should have been getting a payment of $480 a month. I complained to the bank, and the next month, I received around $475 (the wrong amount). I complained again. In March, I received $450. At that point, they escalated my case to the upper echelons of customer service at the bank. I was assured that the problem had been solved, and the bank gave me my missing $30 plus another $70 as an apology for my inconvenience. In April, I finally received a payment in the right amount--$480. I sighed, deeply relieved. However, in May, I received two payments--one for $480 and another for $393.76. How can a bank not get a simple RIFF payment right? What else are they not getting right? What kinds of mistakes are they making on million-dollar investments? In my view, TD Canada Trust is so incompetent, they should be out of business. Their business is managing people's money, and they can't do it.

8IF THERE WAS A NEGATIVE (-) STARS OPTION I WOUKD HAVE CHOSEN -1000 STARS! ABSOLUTELY USELESS AND THE MOST UNHELPFUL BANKI G EXPERIENCE CONSECUTIVELY SINCE I OPENED MY BANK. THEY WILL DEFINITELY TAKE YOUR MO ET TO HELP THEMSELVES BUT THINK AGAIN IF YOU EVER BELIEVE THESE SHMUCKS WILL DO ANYTHING TO HELP YOU EXCEL IN LIFE!
ABSOLUTELY USELESS!
GET FURTHER WITH THE MONOPOLY BANK THEN THIS JOKE OF AN ESTABLISHMENT.
RUN FOR YOUR LIFE AND TAKE YOUR MO EY WITH YOU!

IF YOU HAVE THE TD BANK AND NEED TO TALK WITH A PERSON BECAUSE THE BANK FREEKS OUT AND PUTS A HOLD ON YOUR BANK CARD SUSPICION OF FRAUD WHEN ITS NOT,, THEY MAKE YOU GO ON HOLD FOR OVER 30MIN... SO TD HOW CAN I GET MY MONEY OUT WHEN YOU HOLD MY CARD FOR RANSOM?

Tellers do not have basic banking skill or knowledge, just wast my time there. I am going to close all my accounts in TD

I do not advise anyone to use this bank, it is the most terrible bank in America, they deceive customers.

I was a TD customer for over 25 years and I due to my recent experience with TD I made the decision to close my checking and savings accounts and move my funds elsewhere. I also hold a high value TD credit card which I have paid to 0 and will no longer use, I also switched my insurance to a different insurance provider.
Long story short I received a new card in the mail as my old card had expired. I live remotely and my pay cheques are in actual cheque form and living remotely I use the mobile app to deposit my cheques. The new card that was issued to me did not have access to deposit cheques through the mobile app so I proceeded to call the 1800 number their app provided. The representative I spoke to seemed friendly and helpful and said I would have to go to a branch to and explain this to them and they will issue me a new card in person. I made the long drive through the snowy mountains to go to the TD branch (Branch # 9149) in person and when I explained my situation to the teller in person she informed me that she cannot help me with that and advised me to call the 1800 number on the app. So I deposited my cheque in person and went home and waited almost 2 weeks for my next pay cheque. I tried to mobile deposit the cheque and got the message about not having access to deposit cheques mobile. I called the 1800 phone number and was told it is at the bank tellers discretion to issue me a new card or not. Now being someone with funds in my account that I've held with them for over 25 years, I have a high value credit card with TD and I don't just have good credit, my credit score is excellent. She explained to me on the phone there could have been an issue with fraud. Now this issue isn't on my end and if they had some fraud activity on their end related to my account I was never informed. Maybe this is a common reason why access for mobile app deposit is not granted but if that is not the case here why can I not get a straight answer from anyone and get this issue resolved. In the end I closed my checking and savings accounts which the representative quickly did without trying to find a better resolution and I moved my funds elsewhere. I paid my high value TD credit card to 0 and will no longer use it and I switched my insurance to a different provider.
I will not pay a company or bank over $200 a year in fees for services I am not allowed to use and can't even get a straight answer as to why I no longer have access to the mobile deposit in the app. If this is the direction TD is moving in with their customer service I am happy to no longer be a long term loyal customer.
Just wanted to let everyone know my recent unfortunate experience with this bank.

Kept the account open for years, had a few dollars in it, never had an issue.
On Feb 7th, 2020 I sold my house and deposited a large sum to TD Bank.

And the problems began.
1st - when I tried to transfer online $100 from MY account at TD to MY account at my other bank - TD suspended my account because I am not allowed to transfer to myself.

2nd - I called them to try and unsuspend my account... they demanded that I certify that a purchase made with my debit card in 2018! Was made by me. 2018! I can hardly remember what I did last week. So theysuspended my debit card.

I went to the bank personally. They issued a new debit card and assured me that the account is no longer suspended.

A few days later I tried to pay my rent by sending money to my landlord... they suspended my account.

I called them to get it fixed... they said that my phone-voice verification is now suspended and I must go to the bank to fix it.

In sum and substance - their idea of security is to prevent a locomotive from being stolen by derailing it... and they don't really care about the travelers.

Horrible experience.

The worst bank in Canada. They embrace discrimination and racism throughout their management chain. They are the peddlers of the green.

Do not deal with this bank. I spent HOURS on the phone correcting this "bank's" mistakes. Each time, I was on hold for more than 10 minutes before talking to someone. I went online to their website to change the checking account that the automatic payments were made from. TWICE, they incorrectly pulled the money from the previous account leading to an overdraft. I finally got frustrated and canceled the TD credit card. After at least 3 times on the phone and canceling the account and paying the balance from the correct checking account, I shut down the account. Days later, I received a paper check for the amount due and I looked online and sure enough, I owed ANOTHER BALANCE after closing this account. I called AGAIN and was on hold for about 15 minutes. They offered to "take the payment over the phone" and told me that I could simply cash their check. I spent at LEAST 2 HOURS on the phone over all of this and now DUE TO THEIR MISTAKE of sending me a paper check, had to go online and make another payment and I have to go to my bank to cash their damn check. This is the MOST USELESS bank I have ever dealt with in my life. They can't do anything write and will leave you on the phone for HOURS trying to correct their numerous mistakes.

I'm so unhappy with TD Customer services.
Should provide. Couldn't solve the customer's problems. Terrible

Avoid doing business with TD as this is the worst bank when it comes to withdrawing your money!