TBdress has a rating of 3.1 stars from 7,353 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TBdress most frequently mention good quality, shopping experience, and beautiful dresses. TBdress ranks 1st among Wedding Dresses sites.
Proactively asks for customer feedback
My friends advised us to use this site when they bought new clothes for a cocktail party. It took me a long time to choose what I want))). Delivery is fast, high quality clothes.
I placed my original order almost 4 months ago at this point and have yet to receive any part of my order. I have reached out to their support team 3 separate times now (with some email threads have 2 or 3 follow ups each) and their "respond in 48 hours" has never been honored. My oldest email reaching out to them goes back two months and has yet to receive a response. Absolutely would not recommend. It seems like they take your money and run
The site got me my first order in a timely manner. The dress I got was beautifully made and the quality was amazing. However, that dress was to small, so I ordered a replacement. That was April 7th 2022, and I haven't received a dress or update for some time now. I was told they would rush ship it and it still hasn't even left the facility yet. At this point I really just want my money back.
So after receiving a truly poorly sewn dress, customer service was quick to respond. I sent photos, and they gave me two options, neither of which was a full refund. I was able to recoup $80, which was the best they offered. In exchange they asked for a 4 Star review. Thats not happening. If the full purchase price had been refunded I wouldve done so. My advice would be to read the fine print carefully. Dont purchase the dresses that are made in China or are custom sewn unless you want it to look like a 3rd grader made it. I will, however, say, that Sherri, the customer service person, was pleasant, and Im sure she has to deal with a lot of complaints. Its not her fault, but I wont be shopping here again.
* TBdress attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I ORDERED A DRESS AND PAID FOR EXPRESS SHIPPING WHICH WAS $44.00 OVER A MONTH AGO. I HAD TO EMAIL THEM AT LEAST 3 TIME BEFORE THEY FINALLY RESPONDED. THEY SAID I HAD TO WAIT 2-3 MORE WEEKS IF I STILL WANT MY DRESS IF NOT ICOULD FIND SOMETHING ON THEIR WEBSITE THATS ALREADY MADE. BULL CRAP! I FOUND WHAT I LIKED THE FIRST AND PAID FORIT AND STILL HAVEN'T RECIEVED IT. AFTER READING ALL THESE REVIEWS LORD KNOWS WHAT THE DRES WILL LOOK LIKE. THIS SO UNPROFESSIONAL I WILL NEVER ORDEDR FROM THIS COMPANY AGAIN! SCAMMERS!
Unlike the appearance of the dress on the website, this dress is completely see-through and would not be appropriate to wear on most occasions without a slip or tank top and shorts underneath. I was a little disappointed that the website photo made it appear to be opaque/solid white/not see-through.
It is my fault for not noticing that the item description does not list anywhere the fabric of the garment/what the dress is made of (this baffles me), because I thought the dress was made of cotton. It is not cotton, it is 97% polyester and 3% spandex.
I live in the U.S. and the order took three months to be delivered. I did not dock my rating due to this/do not fault the company for this, because I know times are weird right now in the world and international commerce has definitely been affected/could be responsible for it taking 3 months to get to me. That being said, if you are hoping to have this dress soon for an occasion, please be weary that it may take a long time to get to you.
Other than the aforementioned, the dress is cute. It came wrinkled but could be smoothed out with a steamer (polyester does that). With the right under garments, this could be a cute dress.
I've been waiting for nearly a month patiently. Hopefully the dresses will be A1 aka beautiful... Right nite I'm a little Leary but I reads the reviews and ordered just to see what the experience will be like. I need the dresses for 2 weddings. 1 is this week and the other is for a bridesmaid trial. If the bridesmaid dress is nice, I'll definitely order more for the other bridesmaids. Until then... I'm just waiting patiently since September 2nd.
Have great selections of clothes, shipping kind of long, purchase wedding dress, style was wonderful
Customer Service is responsive to concerns. I reached out to them with questions regarding order and they were happy to refund my money.
* TBdress attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Have not gotten package and would like improvement on shipping/delivery service. Thank you for doing business, complements to all dresses and attire and very creative site.
Frau ogunsekan funmilola l order 2cloth since last month 5/3/2018 but l recevice one cloth please tb dress send my remain cloth to me because it is up a month
I would like a return address that is in the USA in order to exchange items. The lack of this information to the públic is cert frustrating and even cause consumers to avoid ordering from your company.
I ordered a medium size but it did not fit well, sleeves are too tight. My body measurement goes with small size, that are given in the website. But still I thought may be a larger size will be better. Therefore, I ordered the medium size. But it is very tight in sleeves and in waist area. So, I would like to request the company to update your size measurement chart.
The quality of the sweater is not bad. The material is fine, though a little bit thin. The neckline is pretty.
So, I would recommend to it other, but take a bigger size than you are.
Their products are great quality but return service wants to trick you instead of helping they can make funny offers...
No hassle process.
However, can try to customise the length of gown
As an Asian, we are not tall. It will save material and effort to alter if there is alternative selection of length of gown.
I ordered a dress from TTDress they sent me the wrong dress with the wrong size and color a totally different dress I cannot wear it
I am trying to get in touch with your company to notify of one dress not arriving with my order which took over a month to get. Please advise
Beautiful dresses! Can't wait to see my first dress. I'm looking for an online shopping website to buy beautiful dresses. Hopefully I will return with great customer satisfaction. The website was easy to navigate. I rated a 3 because I did not see the dress yet.
I have placed an order on the 13/10/15 it says 5 to 12 days to receive in uk but when I check the reviews some customers wait fir a month to receive their order but as you want people to post reviews how can customers give good reviews when you take so long to deliver and your size we don't understand them at all my heart is bleeding hope my dresses will fit and your postage is high
Dear customer,
Thank you for sharing your experience with us, we are so sorry to hear that you had an unpleasant experience with us. I have immediately informed your exclusive customer service representative the problem you have met with, they will try their best to help you solve your problem as soon as possible! Please check your registered email box and thank you so much for your cooperation!
Best regards!
TBdress team
Love the shirt but it was too small. Need to order a size or two up. Since I love this shirt Im ordering it again for my birthday but a bigger size
And cannot figure out how to exchange it! No paperwork form included/ really a bummer to get stuck with it! Soo pretty too
Can't seem to get registered;
Order no *******
The turn around time and feed back need to be improved in fact in at 1 time I sent you people an email up to now no response. Though my issue has been attended to as PayPal has advised me of a refund.
Style and resonable price. Complicated payment system. Aaaaassssssaaaaaaaaaaaaaaaaaaaaaaasaaaaàsaaaaasasssssssssasaaassaaaaaaaaaaaaaaaaaaaaasssssssaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaassaaaaaaaaaasssaaaaaaaaaaaasaaaaaaaaa
This handbag was very nice with great quality as shown. Everything was good but it took some time to ship this product.
Really Liked the Designs, the product itself. Ordering, payment everything was smooth.
However i had opted to less costly shipping option, and that has caused me enough anxiety.
But thanks to TBDress customer care, who we prompt in their response.
Dear customer,
Thank you for sharing your experience with us. We are so sorry that we didn't meet your expectations. Could you please tell me your order number so that we can solve your problem as soon as possible?
I’m looking forward to your reply, thank you very much!
Best regards,
TBdress Team
About Tbdress.com
Tbdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory. On Tbdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
Tbdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment. Unlike our competitors, Tbdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, Tbdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.
With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.
Hello, I've checked your order and found that your another dress had been delivered on Nov. 13. Have you got it? "2017-11-13 19:36 HIALEAH, FL 33014, Delivered, In/At Mailbox, Your item was delivered in or at the mailbox at 7:36 pm on November 13,2017 in HIALEAH, FL 33014."