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How would you rate Target?
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Texas
3 reviews
9 helpful votes
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In today's digital age, it shocks me that target is behind. They are only one upgrade from Walmart. Ever heard of digital receipt? Of course the machine gets stuck tonight and could not give me a receipt. Horrible. Secondly, the card option on the screen just says card with the target gift card icon. No they do not take debit or Visa or Mc. Just the target gift card. See how that could be confusing. Its sad. Maybe bed bath and beyond is better...

Date of experience: April 3, 2022
Illinois
2 reviews
16 helpful votes
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Online Store
October 22, 2015

Terrible service online. They messed up my order 3 times. I just gave up and told them to give my my money back. I asked where they were located because something was wrong, there was an obvious disconnect with online customer service and the way Target corporation does business. He told me they were located in Nicaragua. They are well under trained. I am very disappointed that Target outsourced jobs like this and as a result the service is terrible.

Date of experience: October 22, 2015
Massachusetts
1 review
1 helpful vote
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Patience and helpful!
February 18, 2016

I bought my progressive eyeglasses last year and it would always start loosening up and always slipping down my nose. So I went to Target in Milford and asked for an adjustment. One of the staff named Eliott was very very helpful and patient. My eyeglasses were finally adjusted very well. Today, not many are as courteous as him. So happy to see Target Optical hire people like him.

Date of experience: February 17, 2016
India
5 reviews
14 helpful votes
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I have using target.com service from past four years for purchasing product. These company's products are with good quality. This company providing offers and discount to once the year. This company never misses to consider to custom needs and wants. Because customers as a king. So first planning how to attract the customer and maintain good relationship. Good company!

Date of experience: September 20, 2014
Arizona
10 reviews
15 helpful votes
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Third place
August 14, 2020

I find Target about third on my list of stores to shop in. Meijer's is my first choice followed by Walmart. Seem to have much better products and prices. The atmosphere seems better for shopping while the two aforementioned are much busier at least in my hometown.

Date of experience: August 12, 2020
Pennsylvania
2 reviews
7 helpful votes
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Very pleased with
May 15, 2019

Shipping time items price fit of clothing was pleasantly relieved to have a good experience with ordering on line. The items were actually prettier than the advertised photos. The depth of color. The fit was exactly what I hoped for. Definitely will order from this site again

Date of experience: May 14, 2019
North Dakota
1 review
0 helpful votes
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Registry is a joke
March 27, 2022

Target is supposedly for the higher class. However, you can't even make a registry in any of their stores nor can you scan item online. They expect you to manually search each item & add it to your registry online. Do they realize how much time & effort that takes? It is a complete waste of time & an absolute joke. Oh, but they give you a gift for adding items to your registry as if that is enough to make you want to waste your time. I'd rather shop with Walmart or anywhere other than the circle because they are only there to make peoples lives harder.

Date of experience: March 27, 2022
Texas
1 review
0 helpful votes
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Put a selection on the order pages that would notify the recipient that they have a gift. This would help save time putting info. Which the Target registry already has available... saves errors etc. This is necessary when ordering gifts from another state or local etc. One service I use even attaches a gift card. I just tried to order a present but now have to wait for info. On the recipient to complete order... I had this happen years ago w/ target and at that time the recipient had problems getting the present. The ordering pages need updating to simplify them. I will not use this registry again unless this done. Too much hassle. I have shopped at Target a lot for many years and will still do so... I just wish they would get their act together so they can compete w/ walley world and others

Date of experience: June 21, 2019
California
1 review
7 helpful votes
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Racism doesnt just happen to black people. Target has a "buy black" program so people can identify which products were owned or founded by blacks. Im sorry but this is just more racism! Treating people a certain way based on just their race or color. This is bs! Blows me away people cant clearly see that!

Date of experience: June 23, 2021
Texas
7 reviews
19 helpful votes
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Work on your customer service, almost as bad as Walmart! I pay a little more at Target expecting good service, their support is poor. When I just go to the store the service is actually great there. They need to improve or I would not recommend dealing with them online.

Date of experience: June 20, 2010
Illinois
3 reviews
0 helpful votes
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I love target, and I thought it was a great store up until recently. Most of the staff in all the targets I've visited are very welcoming, but there was an occasion in which one worker was acting very unprofessional. Sadly for me that degraded my thoughts on the store.

Date of experience: June 26, 2017
California
1 review
2 helpful votes
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The worst store by far. Do not shop at this store. They have no customer service, and are very rude and obnoxious. The front line lead name Darius should go back to school and learn how to treat customers. Shop at Walmart, stay away from this Target in Inglewood Ca.

Date of experience: June 30, 2014
Ohio
1 review
2 helpful votes
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Really, when you order chromebooks online you expect a good delivery after spending so much money only to not get your package. My neighbors across the way saw the package get dropped off at the end of our 150 driveway. I went out to get it and there was nothing there. Called to let Target know and received an email stating case closed it was a successful delivery. For who... the thief? I am out money and no chromebooks. Awesome job, Target! We do not have money just to throw out. We are devastated, hurt and angry.

Date of experience: August 26, 2022
New York
1 review
2 helpful votes
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I bought from target.com a few years back. The prices were good and I believe I got free shipping. However, I got my products a month later. Also, the website seems to load very slowly. There's just too much going on, on their site. I'd much rather shop in the store than online.

Date of experience: November 4, 2011
California
10 reviews
10 helpful votes
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I love this site for small appliance and other home purchases, not as good a selection as Amazon, but the free shipping and extra discount make it a top choice along with easy store returns if needed. Only issue is the shipping is not up to par with some others, a bit slow.

Date of experience: May 20, 2015
Wisconsin
16 reviews
11 helpful votes
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Quick Service
March 6, 2016

I ordered some underwear online and it shipped the same day. Very impressed with that. However, didn't like that they said it was in store at our local store, but they didn't offer service desk pickup of them. I bought enough for free shipping, so I went with that. Don't need right away.

Date of experience: March 6, 2016
Georgia
9 reviews
11 helpful votes
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An amazing site/app to shop on!
March 27, 2022

When it comes to everyday deals, Target.com (or the Target app) is definitely the place to shop with many Target Circle offers, promos and Target Redcard perks. It's a one stop shop for all of my family's needs from personal care, to home decor to apparel and groceries. I also love the two-day shipping on selected products which allows my items to arrive faster and it's one of the best retailers to shop for nice kid-friendly clothing for my 4 year-old.

Date of experience: March 27, 2022
Georgia
2 reviews
0 helpful votes
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Excellent Customer Service
March 15, 2023

I am constantly buying things to test out or try from target. I would say i am an impulse buyer.
However, recently, i had purchased a gift from target to get delivered to my friends house for their birthday. I dont know what happened but they never recieved the item even though it said it was delivered.

I used target.com customer service and live chatted them. Once i told them my situation, they quickly offered either a replacement to be sent or a refund!

There was no hassle, and they were super understanding of the situation. It took a total of 5 minutes to get it resolved. They even upgraded my shipping to 2 days so that it would get there in time.

Date of experience: March 14, 2023
Georgia
1 review
0 helpful votes
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Gift Card Fraud Victim
December 8, 2022

I purchased $2,000 in gift cards and attempted to use them.
It turns out that someone had already shopped with the cards.
I called Target's Guest Service Division and filed a Claim. The
Next day I get an email telling me they didn't find any suspicious
Activity on the cards. I sent the store copies of the receipts and
Also the front and back of the gift cards. I am very sad and also
Disappointed because it's Christmas time and I have lost my
Money and no one at the company seems to care. They won't
Even offer to replace the gift cards for me.

Date of experience: December 8, 2022
New York
1 review
0 helpful votes
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Stand behind what you sell target
December 26, 2022

If you have an item that you want to return but don't have a receipt don't bother wasting your time they won't nor will they exchange it for one that work. They obviously don't stand behind there products and don't care I have had to exchange stuff before at other brand store and never had an issue like I did at target. Never again will I shop there

Date of experience: December 26, 2022

Overview

Target has a rating of 2.2 stars from 1,742 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Target most frequently mention customer service, gift card and online order. Target ranks 7th among Department Store sites.

service
256
value
227
shipping
181
returns
168
quality
198
+72