TaobaoReviews 65

I bought 3 small massage sticks from Taobao and it cost $62.38AU in postage alone to get to Australia.

The items themselves cost $16.12AU but $6.70AU of that was their commision.

I was ripped off very severly in all their correspondence they keep saying this is all clearly written on our web page for all to see.

They claim it is Imposible to give a postage quote before items are ordered BUT once items are ordered if you dont pay second payment of a massive postage they charge $$$$$ to cancel the order.

To add insult to injury they also refused refund on flawed products.

I did my first online shopping on Taobao in July 2016. Like most people, I was highly skeptical and suspicious of what could come out of this experience. Plus, my Mandarin isn't superb; I felt great disadvantaged. But after my first very-cautious purchase, I got braver. Thus far, I have not been disappointed with Taobao. Everything I have ordered - over 70 items and counting! - came through as advertised.

Obviously, like any online purchase, the onus is on me to do my homework well and sift through the wide range of products, reading carefully product descriptions and considering which retailers to order from. Any queries I have on the products, I contact the retailers directly via Taobao online chat.

At times when I had placed an order for a product that was no longer available, the retailer contacted me within 5-10mins of my order, offering to cancel my order immediately and refund my purchase. The refund was credited to my credit card within two weeks, as indicated. I have used my credit card for every purchase. No fraud issues, I am pleased to report.

I have been nothing but pleased with Taobao. The system really works.

If I read the review earlier here I shouldn't get con... yes same happen to me received item totally not the one in the product picture when talk to seller, seller ask me to return... u send me item that not what you show it means cheating and yet taobao agent won't help and take responsible for dishonest seller... which mean u open a website and allow your seller cheat the buyer without taking any action which mean you are the same... cheater

Bought a set of DVD from a guy in Hong Kong. Item apparently was shipped from China but get stuck with the courier for some reason. They considered the transaction completed in the meantime. I query Taobao, and they said they won't look at it any longer. They asked me to contact seller. Seller asked me to contact the courier and "advised" me that next time before I buy, I should check that the item can be shipped to Australia (that's where I live). I called the courier and they said will ship back to buyer. Buyer said he will refund once he has the item back. Then nothing! I contacted buyer and he won't reply to me anymore. After going through a lot of trouble, no DVD, no refund! I am staying with eBay, much safer. (Taobao, if you are listening, the transaction no is **************.)

TaoBao has cheap goods that can't be bought outside of China sometime, but there's always a risk for fraudulent charges once they have your credit card info.

The story: I bought two items from two different sellers on TaoBao. My sellers contacted me hours later after I paid and placed the orders, but both said they were unable to ship the items oversea because apparently my address was wrong.

Seller A said she couldn't ship it, so I got a refund eventually. Seller B, however, had the item listed as shipped and there was tracking showing me where the package was being transported to, but on our chat record I read that she did not ship it yet and that I should return it. So how was I supposed to return a package that was not even delivered in the first place? I ended up filing for a refund, which the seller had agreed to. However, this whole thing was too suspicious.

I just went ahead and cancelled my credit card afterwards to avoid any fraudulent charges on TaoBao. I don't trust this site completely even though the sellers I bought from had high ratings. If you're going to buy things online, be careful of Chinese sites like these unless they have good ratings...

1st off all, you must know this site is meant to do business with Chinese only.(dont believe me? Go try now and keep Chinese english dictionary at yr side)
Every features in this site is made with intention to make buyers confuse and after you get blur and lost in transaction, yr money will be gone.
I dont know who manage this business, is it taobao staff or the seller. 1st you deal with taobao then if there is any prob. You will redirected to seller, and the seller will say "when did you buy from me?" (you are lucky if seller will even say that, in most case -NO REPLY).

Just don't buy from this app, I hate to complaint and this is my 1st review, it's shame the way taobaO do business. People said its like eBay/ Amazon ( NOT TRUE).

You will find cheap stuff. True

#1 taobao's seller have no idea it's being sell international. (Yep surprise)

#2 taobao would not take any responsibility at anyway.

#3Their seven day return policy means you are only allow to return if you pay the return shipping. (Even if still in the shipping ware house)

#4What they post is on app is not what they means, false and miss leading information. Only to find out weeks later.

#5something happen good luck contacting their customer service, if you are in America.
You have to make an international call, maybe then you can get an email to a representatives. And their English option don't work u got to get to a Chinese representative to get you on with a English agent.

I wish there is way to file complaints with Apple to take down such scam app.

If anyone want to know more such as photo of ad I am willing to show you and my experience

First time I ordered on line as I was told Taobo is a good sit. We'll let me tell you this after looking at the dress which absolutely looked stunning on site, it was straight in the bin for me
$#*! material and cheap cheap cheap. It wasn't even sewn properly and you could see running threads... so disappointed and never again. I'd rather pay for a decent dress rather than wearing the dress I bought from TaoBo. CHEAP CHEAP AND CRAP DRESS. Whoever made it, please take it back and wipe it on your cheap $#*!. What an ugly dress. Nothing like the one posted on line
So to all future buyers there stick to ASOS, Shop style website than this cheap site. Shame on you and your shirty product.

I bought two Oakley Glasses from this Site From two different Stores.
And the i got two fake Glasses.
It was a hustle before the site refunded the money.

First time buying in Taobao but got so **DISAPPOINTED! Should give a ZERO rating if I can! They said already deposited the $$$$ refund onto my payment card is **A TOTAL LIE! A total **RIP OFF! Dang! The seller automatically cancel my order without my permission!