Uniform AdvantageReviews 56

I ordered scrubs on June 28th, it took over a month to get them. I called them several times and they kept telling me they're moving into a new warehouse and they're behind. I sent 4 items back. One item apparently got lost in the mail, the other 3 items showed they were delivered, but it took about 2 wks for my money to go back into my account. When I saw it had been delivered to them, I called to ask them why it hadn't been refunded yet. The guy told me that it may be there, but he doesn't know when it will show because they are so busy. I called to speak to a manager and all I got was voice mail and nobody ever called me back. Horrible customer service. I will never order from them again. NEVER!

Usually I don't pay too much attention to negative reviews for a company or seller if they are a few out of many many positive reviews because you can't please everyone. I am a very patient customer when it comes to shipping, etc and do not expect the world to come to a halt because I am upset. However, this company exceeds the worst experience by far when ordering scrubs to the point I had to google reviews on this company to see if it was just me. My order was never received and found out a month later it was canceled because they never had the product in stock. Then found charges with my paypal because when you buy from them and use paypal there is an agreement for pre-authorized charges. They all of a sudden found my items when I contested the charges and quickly charged me and supposedly sent the items (none- special order or embroidered). I contacted customer service many many times and never got a response, the phone picked up or any product. I had to get with paypal on several attempts to recover my money. I have been buying scrubs locally and some online here and there for years and this is the worst experience a very patient understanding customer has been through with scrubs. I can never recommend them and maintain a positive self-conscious and will never use them again no matter how good the sale is. I only have one review here and because google has blocked any way to leave a review for their promoted customer, I decided to leave one here in hopes to help anyone before they have a bad experience like mine.

Ve ordered scrubs online and never had any issues, orders were shipped out in time. Decided to give Tafford a try. Well I will not make that mistake again. It's been 3 weeks and I still have not received my order. I emailed customer service and was told it would ship out early next week but got no confirmation email. Called and left a. Message with no call back finally spoke.to someone yesterday who told me their warehouse has moved and they were having problems getting orders shipped out but my order would ship tomorrow. Looking at reviews apparently their warehouse has moved a lot because this seems to be a major issue. Their website clearly states will ship out in 5-7 business days well I've waited 22 business days and still no order. If you don't mind waiting till you retire to get your order then go for it other wise try Uniform Advantage online. I've never had an issue with them and they have great customer service. Now I wait and hope I get the right order from this place. Totally disappointed and dissatisfied.

I ordered from Tafford said it would be shipped in 3-5 days. I contact them 3 times over the course of 16 days through email never got a single reply. The last time I contacted them I asked to cancel the order then the next day when I called them they said it had shipped. OF COURSE, Now it can't be cancelled! But they will send me a shipping label. Now I have to wait for this crap to arrive only to send it back and likely have to wait weeks before I'm credited. NEVER AGAIN!

It took me nearly 3 weeks to receive my order. Some of items seemed like they had been worn. I had to request a return by email, and they took forever to respond to that. It cost me nearly $30 to return the items I didn't want. They still haven't even acknowledged the return, let alone refunded my money, and the real kicker is their customer service hours - Monday through Friday 8 am to 5 pm... Haha... no way to reach them outside of banker's hours (when I am also working and don't have the luxury of conducting personal business). The whole experience has been ABSURD.

My first purchase from Tafford's took 3 1/2 weeks to arrive when promised 3-5 business days! I thought I'd give them one more chance and the same exact thing has happened! When I called to talk to their customer service the woman named Ebony didn't seem to know a thing about my order so I asked to talk to the manager, Ryan. I found out they haven't even received it yet from the vendor and it will be another two weeks before I get it!... If they are out of stock, why doesn't the website state that instead of claiming to 3-5 business days. Never again. There are other great companies out there so why order from Tafford's if they don't even carry the inventory?!

I ordered scrub tops one month ago. I cancelled my order today. They came too large. I wanted to exchange them, but they wanted more shipping. When I said I didn't want to take the chance of the second order not fitting, they paid for shipping. When they received my return, to my confusion they refunded all but my shipping cost. When I called they said they re charge when the exchange is made. Then I get a notice from pay pal for two unauthorized charges on $1.00? They are hard to get a hold of. They do not return calls when you leave a message. I fell they are sneaky and snakie. When I finally got them this morning I found my exchange hadn't been shipped yet. I told them to forget it. I was done. They are too much work and too confusing to deal with.

I placed an order for 3 sets of scrubs, about $200 worth on October 6th, 2015.The order stated they would ship in 3 to 5 business days, after 5 business days I contacted them to see why I had not received a shipping confirmation. They then said they will ship no later then the 7th business day. On the 8th business day I received an e-mail saying they needed to confirm my payment so the order could ship. I called them and verified the payment and was told they would be shipping that Friday Oct. 16th since each item was in stock. I still never received a shipping confirmation, so I contacted them again on the 10th business day, Tuesday Oct 20th and was told they did not have any information regarding my order. Today on the 11th business day, Oct. 21st, I contacted them again and they told me my order had been cancelled. They told me they could assist me in placing my order over the phone, but none of the items were in stock. Did not even offer anything for such a inconvenience. I politely informed them that I will never be placing an order with them and will return to the trustworthy company, Scrubs and Beyond. Beware of this company and do not rely on them to send you scrubs that are much needed for work!

So I ordered an XS scrub top but when my order arrived the tag looked odd so I picked at it and the X-Small label fell off to reveal it had been glued over the original small size. Someone intentionally glued a different size over the original and then expected me to be stupid enough not to notice, which makes me twice as insulted. I am a very small person, this top is so big, the sleeves hang below my elbows. There are policies in place against wearing scrubs that are too small or too large because it is so unprofessional. This is a "no return or exchange" item even though the real tag does not match my receipt. But this isn't about the money, it's that fact that this company is willing to go to such lengths to scam their customers. I am shocked anyone would do something like this!