T-MobileReviews 1,952

READ REVIEWS! I didn't.

For years, with Verizon. Grandfathered in with unlimited data on phone and iPad. Customer service at store in ft oglethorpe GA bites. Decided to change provider. T-Mobile over 50 yrs old, $50. Transferred. Within 1 week, iPad 2G used, cut off. Only used iPad for googling and candy crush. Went to store. Package changed. Had issues with having to manually reset phone and iPad settings on daily basis for internet connection. Back to store. Was offered home wi fi, 2 wk free trial. Still having internet connection issue. Called, package changed again, increasing price. Bill coming due. Was charged $50 wi fi, only one week into 2 week trial. Called again. Plan changed again. Wow, my text wouldn't send to my mom, but I could call. Back to store. 25 minutes later, i can text my mom. Now I see on bill being charged for FREE phone.

Since I've left Verizon due to bad attitude customer service, going back, but I'm sure I'll not get my same package, no longer available.

Very unhappy with this tmobile/Sprint merger. I'm a sprint customer that got a galaxy tab a tablet from sprint 2 1/2 yrs ago for free to open a new line on a promotion deal. Love this tablet but since tmobile took over my tablet is not 5g compatible so it does not work very well anymore. It has 64gb memory. Half of the galaxy tablets that tmobile has is only 32gb and the only one they offer for free is the a7 lite which is only 32gb and much smaller. It's not my fault these 2 companies merged but tmobile could care less and they want me to BUY the $669 s7 tablet which is compatible with what I have. They won't even consider giving it to me at half price or anything. So I'm stuck. I either buy a new one at whole price or I keep paying $28 a month for tablet service that barely works with my tablet and reminds me of dial up internet. Shame on you tmobile for treating people especially new customers badly this way. I'm not someone who buys new technology every year to stay with the new fad but I am an older lady that is on social security and just likes to play games. This is why I switched from att to sprint because they didn't care either. Sprint why did you go

Horrible they won't honor discount and I never have signal can't make calls out call tech support and they will advise there is nothing they can do

We were enticed to move to Tmobile from Sprint in October. They promised free phones. I was not happy with Sprint and we were thinking of going to Verizon. In any event, I fell for the free phones. Well, we had to mail them in. THey took 6 weeks to acknowledge one because they told us it was lost in the warehouse in January. Today they told us it was broken and they can not honor the free phone. Either way, we are paying full boat for one phone and I have argued with them every month since January. The last bill we were finally granted a credit of $109. I paid the remainder of the bill and got a $0.00 owed receipt and thought at last were done. Well they rescinded the $109 without telling me. They then sent us a text message on Tuesday of this week and then turned our service off today. Cost me $40.00 plus I had to pay the $109 that was supposedly credited last month and I paid this month.

They are a bunch of lying cheating scoundrels. They are so nice on the phone but they do nothing and do not care. I believe they are taught to be nice and do nothing. No one should even consider this company for phone service no matter how cheap they become. The office in Seattle has no one in the US to assist with billing problems. You only have service in the Phillippines and they have no way to get help and they have no power to fix anything. WE think the Spanish language section is in another country other than the Phillippines and if you speak spanish you are better served by those than if you speak English. We tried that today and it may have helped, we will see if they resolve anything.

Under no circumstances should anyone put themselves in a situation of powerlessness that this company has created. I almost did not bother to pay the bill today except that I need the phone for dual authentication purposes. DO NOT UNDER ANY CIRCUMSTANCE USE T-MOBILE!

I canceled my account with T-Mobile over a month ago. Recently got charged again by T-Mobile due to an active line on the account I was gifted but never used... so I called customer service. They said they could not access my account without a pin/acct #, but did confirm that the account said "closed" on it. We got charged again... My wife went into a T-Mobile store to see what was going on and they explained the extra line was still active, but since she was not the owner of the account, I just needed to call in and request that it be fully closed. So I called again... same thing... no pin/account # so they can't verify my account. They could also not send a temp pin to my phone number because that number is now with my new provider. I offered my birthday/email/all phone numbers on the account/SSN... but no they could not cancel the live number. The manager I spoke with went by "Kath" whom put no effort into rectifying the situation outside of asking me to guess the pin number I set years ago. Worst customer service experience of my life. This place needs help.

Because of a data breach, I got an email from T-Mobile instructing me to contact the Customer Abuse team at *******106 to reset this PIN to a preferred 6-digit code. I first started with Mary in the Philippines who failed to listen at all, I ask for a supervisor after 20 minutes of getting no where. Waited for 10 minutes for Mary a supervisor who also was unable to help. After I explained the concern all over. Then onto a manager Armard who had no understanding about the T-Mobile data breach and pin resets on prepaid accounts. So after 50 minutes my prepaid cell phone still is not working. A complete failure. Call T-Mobile for customer abuse. After providing no results, the manager was raising his voice and hung up the phone telling me to stay safe.

I was with Sprint for 20 years. Customer service grew to be horrendous. I moved to T Mobile.

The announced merger w Sprint upset me greatly. I mentioned my experience to the T reps whenever I spoke to one. I repeatedly noted that Sprint will be poison.
So it is. Every now and then you will speak to an American. They have offshored much of customer service just like Sprint. Often you cannot reach a live agent. The automated voice games you. I didn't hear that. Please repeat. Etc.

Wish they had -5 stars that would still be to high.
A few months ago I started getting random spam text messages, 20-30 a day. I called customer service and talked to someone in another country and they said the issue would be fixed in 3 days. 5 days passed and issue not fixed. Called them back and they said they are working on it and it would be "3 days" before it got fixed. From the conversations I had with customer service they read everything from a book. After 10 days I called again and they said the only way to fix the problem would be change my cell number, that would not work because the number is attached to my business.
I paid the bill they sent me and then switched to another carrier. 2 months later I get another bill because the said the laptop was not cancelled and I was being billed for that service……. REALLY!
I called customer service billing to got the issue fixed and because I didn't have my 6 digit pass code I would have to go into a store and get the problem fixed. I went into the store and they told me they couldn't do anything but leave a note in my file stating they verified who I was. I called customer service back and they still would not help me and I had to drive back to the store and they needed to talk to the sales person. Another trip to the store and a 45 min wait and customer service ask the sales person one question and then talked to me again.
Once on the phone I was told there was no record of the laptop being cancelled ( how convenient) but they would prorate my last bill.
Can't wait to see what the next run around will be.

This company is a joke! I will stick with prepaid. Going through a contract is the worst decision I made. I never seem so many unwanted unnecessary fees. $15 to change a number. Wtf? All hidden fees and it's great they set payment arrangement but it's not worth the headaches.
There's so many other great companies like Visible, US Mobile. I would also try not to get Metro which is part tmobile. I had so many problems with TMobile! Stay away

I decided to go with T-mobile for my daughter's sake, to savemoney, boy, was I wrong. I had straight talk, and never dropped a call, or had bad reception anywhere. T-mobile, however, I can't get service on half my property. What a joke. There commercials are lies the coverage sucks. Go with straight talk a lot better than T-mobile.

When you call for support they can never resolve the issue! They constantly ask you to drive to the store for support. When you ask for a supervisor it only gets worse. They can't resolve anything and the calls continue to mysteriously drop! ZERO customer service abilities!

I cancelled T-Mobile. They r still billing called several times n there saying I have to go to store. Went to store they said I have to call them this is bull$#*! never had this problem with anyone before they r worst carrier going do not use them
Roseann derose

I have been with T-mobile for roughly 15+ years. I'm done! Between the crappy reception, horrible Customer Service, and down right unethical practices, I'm leaving!
Made a call to get support for poor reception. Was signed up for, and billed for a service I NEVER inquired about or wanted in the first place! UNREAL!
Was very clearly assured the order was cancelled and that I wouldn't be charged. What an absolute crock of S***!

I decided to do the 10-day free trial to see whether their equipment was any better at internet versus my own. When I tried to return their device before the end of the 10 days it was a huge effort and several long phone calls and then they convinced me to try a few more days with some adjustments to the setup. I finally agreed after they told me they would not charge me if I was willing to test out their device for those few extra days. So I tried it a few more days, it still did not work, and then I tried to return it. Since then I did manage to return but it took probably 2 hours of phone calls just for them to finally give me the return label. And then they still charged me $54!
I asked them to remove the charge. Once again it was two or three phone calls just to finally find someone to help and then they insisted that although the account number was on the bill that they had sent me and they were able to find my name and address, they could not cencel the charge unless I remembered a four digit PIN they say that was set up during the approximate 2 weeks that I had their device in my home! I did not remember the four digit PIN and then they insisted that the charge could only be removed if I went in person to a T-Mobile store. I finally drove to a T-Mobile store. The assistant was very helpful but he told me it would probably take him a half an hour to try to get the charge credited, and he said he would call me when done. When he did call, he told me that in the meantime T-Mobile had sent my $54 account to collections! And he had no information and no way to tell me where it had gone.
Just be warned, T-Mobiles acts like a scammer. What online company first tries to bill you for a completely invalid and unauthorized charge, and then insists that they can't make correct that charge unless you personally drive to one of their stores! That's crazy and so so dishonest. BTW I just saw today they only have a 1.2 rating with Better Business Bureau -- that that is another warning sign about a dishonest company. Do not waste your time with them. You will be sorry.
(Over the years I've used sprint, verizon, at&t, and my kids use XFinity now. I never ever ever had any experience with them like what I had with T-Mobile.)

I have never had problems with Sprint for 30 years. Now that T-mobile has taken over, all I've had are major problems. No service, not registered to a network, only emergency calls allowed, etc. and the worst customer service ever. No one can help solve the problems so I've been without service for days on all 4 lines, which has never happened before. (I'm using my husband's phone to type this review as I am currently 'not registered to a network'... going on 1 1/2 days now. I've spent over 2 and a half hours on the phone to customer service and tech support today as well. All I get is 'the towers are being upgraded. This may take 4-5 days'.
I would NEVER recommend T-mobile to anyone. It's not worth the hassle. Absolutely disgusted with T-mobile and I will be switching to AT&T or Verizon.

I Wouldn't Recommend Nobody To Go To T Mobile In Lake Jackson Through A Man Named Mark He Messed My Whole Entire Phone Service Up I Can Make Calls Or Nothing And I Have A Business That I Run. Now I Can't Get In Contact With Any Of My Co Workers Do To A Man Named Mark Who Is A Manager At T Mobile That Works In The Brazos Mall In Lake Jackson. So I Wouldn't Recommend Anybody To Go Through Mark At T Mobile In Lake Jackson Tx

They talked me into a tablet stating I needed 5g capabilities. Then sent me one without it. Trying to get this corrected has been painful and cost me more time than they deserve and it is still not settled. I have them back the a7 and they can't seem to get me the Samsung 7 tablet ge 5g. How hard is it to do the right thing? They took my money and I still have no tablet. I have told my story about 29 times and it never gets resolved. Don't talk people into stuff you can't seem to deliver. Very very disappointed in customer service!

The service is awful. Just terrible. I mean Verizon wasn't great, but it did work great in a lot of areas. T Mobile is universally junk. Everywhere. Their only solution is to reset network connections. I am seriously trying to see if I have any recourse to get out of our contract. I am so mad I fell for their claims of "more bars in more places". Nope. Less bars and more places maybe. Makes me realize just because they throw a map out there showing all their coverage doesn't make it real. But again, can I get them for false advertising that way?

ETA…thankfully they don't do themselves any favors by not putting me in any sort of contract. So guess what? Bye bet T Mobile. Cause you suck.