T-MobileReviews 1,952

They really don't care. I was first send to a click line, then to a parson, then they judged whether or not I should speak with IT, then I was in an infinite wait. Seems par for the course. So great the message playing over and over said they "care about" us.

We tried the t-mobile home wifi for $50 per month. The wifi didn't reach our bedroom and was slow in other areas. Plus it was just a router, no modem so nothing could be hardwired. We tried returning the router within the 2 week trial period and they gave us a complete runaround trying to return it. It looks multiple calls, being transferred to multiple departments, calls being disconnected, they're unable to generate a return label, etc etc etc. finally we got the return label and made the return. And yet our credit card was still charged for 2 months after they received back the router for the $50 per month. Horrible customer service and company all around. Do NOT recommend!

They overdrafted my account while i was having financial trouble, after i paid my bill in advance. They took another payment out and overdrafted. When i called them up to resolve this, Dominic from the Maine department was very condescending and unhelpful. He did get a refund of the of the overdraft, but for three days from now after the damage was done, and wouldnt do anything to stop me from being considered delinquent in my fees and have my service suspended. Even though i paid what i was supposed to, the refund put me as a delinquent account and i was told i would have to go into my account and set up a new setup to keep from being deactivated, even though they are the ones who caused this. Add on top of this how insulting he was, talking to me like i was a child, and mocking my situation at the end of everything with overly sacarine "concern" and wishing me luck after they left me broke, unable to get a bus pass to get to work, refused to fix the issue... this was a horrible experience that has screwed me over and then to be mocked and treated poorly for something they did wrong? I am no longer going to use Tmobile in the future. As soon as i am able to i am going to be switching services just because of this customer service experience. Dominic was unhelpful and insulting, and he lost Tmobile a customer of many years.

If you like NOT being informed in the beginning that HULU has issues with T-Mobile Home Internet,
Love being told that if you switch to their new and improved modem/router that all the
HULU issues will be solved, but the issues are worse, and you are thrilled spending hours
On the phone with reps in the Philippines, then by all means sign up for T-Mobile Home Internet.

Beware of TMobile and their fake promotions. We signed up 6 phones with a buy one get one free iphone promotion. We paid out of pocket over $3000 for three of the phones and they have since charged me each month to pay for the other 3 phones. We have called multiple times and their most recent response we were given was the promotion is too old and their is nothing they can do about it. I ask to get out of my contract since they breached their end of the deal and they indicated that i would be charged in full for the the 3 phones and the remainder of the service. Please learn from my mistake with signing up with them.

Was customer with TMobile 16+ years. Never late and always paid. Recently found another phone company for half the cost and almost same benefits. Gave TMobile chance to keep me as customer. They said no to price match. They basically said they couldn't help me. I said ok, so I went with the other company. When I called t mobile to get my port pin number, I told them do not cancel my account. They assured me they would not. During transfer of my old phone number to my new phone (purchased from new company) there were some connection issues. My new company figured out the issue and all was good. So a couple days later, I called t mobile to then cancel my account with them. They told me my account had been canceled the day I received my port pin number even tho I was adamant about them not canceling my account that day. This most likely was what caused issues with getting new phone set up and also I found out TMobile had also deleted my online account so I couldn't pay my last bill without calling a rep over phone. (Their TMobile autopay over phone failed so rep had to take payment info over phone which made me nervous.) The first two calls to their reps sucked. The reps didn't follow thru and did not listen. I hope the third one is good as he sounded. He at least was an American and he did send me email like he said with payment confirmation etc. TMobile coverage was good in city but rural areas not so hot. Overall, what you can bank on with TMobile is they will not listen, what they say and do are two different things, they don't value their good customers, they will waste your time asking you what they can do to make their service better, when they first should have been addressing your issue, and if it can be screwed up then you can count on TMobile to screw it up. Mistakes happen. Consistent incompetence is unacceptable. When TMobile says they are sorry they couldn't care less, just empty words

I spent 20 min trying to make a pymt over phone. Robot said my acct not real. Then with rep. Nothing

The representative didn't enroll me in paperless billing therefore my service was shut off and was told I had to pay 60$ extra to turn it on. Then customer care lied to me about the credited amount and still charged me extra 20$ which they said was valid because of an error on their behalf.

I have been with t-mobil over 12 years come to find out all the cell phones I purchased in full every year were locked so I wouldn't leave them. Now im in collections bc I will not pay the $220 they crying about over last bill after they refused to unlock my cell phones for 3 weeks so I count transfer to Verizon. THIS COMPANY ARE A BUNCH OF THIEVES AND SCAMMERS. SO BEWARE ALL YOUR PHONES ARE LOCKED EVEN IF PAID IN FULL AT POINT OF PURCHASE.

I am always on time with my payments. After I've been with them for a year. I ended up moving and had some serious unexpected bills hit me and I had issues paying my bill. They gave me a measley 72 hr extension. I needed another couple days extension and they refused to do that for me. Even though I've been on time for almost a year. Selfish company that will not help you when you need it. I'm cancelling with them and going somewhere else. Horrible experience

'm headlining this review as DON'T BELIEVE YOUR LYING EYES because an honest T-Mobile tech rep admitted today that the company's 5G coverage map was widely different map than the one she sees. The company's 5G map on its website shows that my address has its most advanced 5G coverage shows no coverage with none planned for the foreseeable future. She instructed me how to revert my iPhone 12 to LTE only but I still have only one bar.

You would think with ALL this so-called modern technology that this GERMAN multinational FREEmasonry corporation would design a WiFi router which is more energy efficient (router has added $100.00 to my electric statement) while needlessly exposing hue-mans to unforeseen amounts of radiation! Don't expect this corporation's leadership (creatures) to have any morals or ethics!

Had issue switching from old phone to new and Aaron from the Chippewa Twp, PA store was patient and was able to solve my issues. Would go back to that store and work with him.

I have been a loyal customer for 13 years, but this is it! T-Mobile does not appreciate loyal customers. I'm done. We'll be looking for a new carrier I'm sure that won't upset T-Mobile. There will be no recommendations from me.

I am still out over $200 for a device I returned in 8 days, instead of giving me back my return, they charged me again more and then charged my bill to my checking acct the next month. Still out $230 and has been exactly a month and not 1 penny has been returned have talked to over 10 employees by now and still have not received the right person to refund me. I would give negative stars if I could, it appears like a crime when someone has your money for over a month!

7 year customer, my phone breaks they replace it, i ship the broken one via ups, says it was delivered, tmo says never received, tracking shows it was delivered, tmo says they dont have it, doesnt matter if it shows it was delivered i owe them 1000 dollars. Rep said maybe the box was sent empty. Really?

I switched from T-Mobile to Verizon in 2015. They put a collection on my credit report in April of 2022.

AMEN I SWITCH ABOUT (3) YEARS AGO FROM BOOST MOBILE,(WHICH WAS HORRIABLE) TO T-MOBILE,. THE BEST PHONE AND PHONE SERVICE FOR ME I LOVE MY EXPERIENCE OF JOINING MY T-MOBILE PLAN, I GOT EVERYTHING I NEED, AT A FAIR PRICE, THAT FITT'S MY BUDGET

They sold me a defective product and refused to returned one rep tells you something the other one tells different story.
We are leaving them lie after lie
First they agreed to replaced then once a year pass I guess they were trying to kill the time and hold us till year pass.

Then all the sudden they said they cannot replace it. Worst company in the nation