T-MobileReviews 1,952

We had Sprint for over 15 years and we moved up to the top of the mountain. The service was not good, but Sprint gave us a booster and then it worked great for 8 years. THEN all of a sudden T-mobile decides to buy out Sprint. Now supposedly the Spring booster is not compatable with T-Modile service.
I Called probably 6-7 times and finally got a booster from T-Mobile. Then they sent me an extra one. So I installed the first booster and the phone service was good for about 2 months. The booster then started showing one blinking green, 2 solid green and 1 amber like and the service was one bar or not at all. Then I installed the second booster thinking something may have gone wrong with the first one. It worked good - all green for about one month and then the same blinking green, 2 solids and 1 amber came up again. Again no service. I tried calling T-Mobile and finally got transferred to a IT rep. He told me there was nothing they could do for me until they built another tower. IT MAKES NO SENSE! Why could Sprint give me a booster that worked great but T-Mobile can't. I am so frustrated.

Worst service ever. I had so many issues with them and they barely have any towers in town. If I went downtown, the service would be slow and my music wouldn't work. IDK why their commercial tries to tell you they can cover you in the air on a plane when they can't even cover you in all parts of the city. One time they turned my service off and it took multiple calls and hours of talking to ppl to find out what was going on. Then when they turned it back on, they changed my number to an area code that I don't live in. I also paid $40 on my prepaid account and after they changed my number, my account showed I only paid $20. After paying $40, my phone ran out of service 2 1/2 weeks later! I'm now on Verizon where I get cheaper and better service. I will never go back to t-mobile.

I regret switching my phone plan from another carrier to T-Mobile services. There are many drop calls with T-Mobile, really annoying. The Wi-Fi calls are included in my plan, but they still charge me $3/minute for international calls even they stated Simple Global (low flat rate calling, $0.25/minute).

1. They say you have a 15 day free trial
2. I returned the home hotspot within 7 days
3. They kept my subscription active instead of cancelling it to STEAL $50 from me.
4. T-mobile = thieves and con artists only out for money.
5. NEVER trust T-mobile.

If you stay in on place it may work for you, but, if you travel, camp, fish, work on the road T-Mobile is not for you in Minnesota, Wisconsin, Iowa and the Dakotas. I have so many dead spots and in most areas outside of Minneapolis you will have 30 mile dead spots. I have to hook up to my Verizon Jetpack to get maps, pod casts and make wifi calls. It is bad and I have been doing this for over a year. The store has switched out sims and phone but no change. Once done I'm back to a Verizon affiliate.

T mobile is the worst service. They claim to be family friendly but shut my phone and wouldn't put it back on esp in one of the worst times in my life. My mom passed and couldn't make a payment till my pay check and all it was for 2 days so they left me without service during this time horrible and just disrespectful no care in the world.

The constantly try to rip you off first on the warranty with their phones or when it's a manufactured defect and they try to claim it's your fault then don't be a fool and go on their auto pay because they'll try to take money out of your account when you don't authorize it and they double bill you for s*** you've got to watch them. I'm going to leave T-Mobile and I am going elsewhere to get my internet and my YouTube TV and my phone service with three phones this is ridiculous and I'm tired of dealing with T-Mobile and their incompetent BS

I have 5 lines through Tmobile and I'm very happy with my service and customer service. There was a issue with my billing. (Well a mixup) I spoke to ‼Latasha‼ And she did awesome! And stayed on the line until she had it fixed. And took care of the mixup. Very happy with my experience‼ I see people saying the last couple months Their phone service hasn't been good like it was. I personally have figured out that the 5G towers are just not up on full force running Status yet in a lot of areas. If you go to your settings. Go to connections click on Mobile Networks and change it to LTE/3G/2G it will fix that issue. It's not Tmobile fault, but the 5G towers just doesn't have the availability yet. So better off to turn it off. Because you're phone will keep trying to connect to it. Being it's a higher connection tower. But the issues with it not having enough towers yet Keeps it from not being able to work the way it should Just like it did when we was going from 3G to 4G LTE same thing happened. So I did the same thing then And had no issues But everyone around running it Did. And 5G found that the towers Was interfering with air traffic. So there's been a slow down on getting the towers up and running as planned. Again not the phone providers fault. And this goes for any phone service 5G sucks right now. So until the announcement is made they have it complete. ‼‼TURN 5G OFF‼‼

Had Bluegrass Cellular then Verizon for a round 18 years. Everyone at my work said try T-Mobile. So I did. With-in less that 6 hours I purchased 2 iPhones and a home internet modem (new with T-Mobile). They made sure to get my debit card info correct and took payment from my account. But sent my phones and modem to a address in Florida. I live in Kentucky. Called customer service 6 hours after purchase to tell them they had made a mistake this is not my address. No one could fix the mistake. Said I needed to contact UPS and figure out how to get the items sent to the correct address. Unbelievable. Will cancel as so as possible. DO NOT GET T-MOBILE. TRUST ME

I never been hold this long in my life. Not what I had in mind with T-Mobile. What happen to them? :(

T-mobile/Sprint is horrible customer service! They keep you on hold for 50 minutes or more! They put equipment on your bill that is not activated/ you didn't approve of. It's always hard to get someone on the phone. I will be leaving this company. Sprint was better. I'll be going to Verizon

T-Mobile is totally useless. Sprint customer for 6 years. Great experience. T-Mobile stepped in and I had no service 12 days in July and on my 6th day of no service in August. Customer Service useless as is their performance.

The overseas customer service is terrible, and they don't know to $#*! anything—lots of idiots working in Asia. Between 0-10 scale, I give -100. If you don't want to run crazy, don't set up a T-Mobile account. Regarding service, bad. I don't have benefits in my area. I contact cust. Svc. Mail me a signal booster. Still no service. I returned the device to the store but forgot to refund the deposit. When you call, these overseas Asian idiots answer the phone and don't know anything. I was on the line for about 27 minutes talking to the rep, and she asked me why I was calling today. I told her, I have some time and I am so lonely you dump idiots. Stay away from T-Mobile. Anyway, over two weeks T-Mobile unbales to fix the technical issue.

I am a disabled veteran and a customer of T Mobile for nine years. I had bad reception at Army bases that I was sent to. On top of that, T Mobile silently raised the rates on the military discount over the last couple of years by $80, and that was without upgrading our phones. When we inquired about a better rate on a phone plan, the sales person offered promotions for a less expensive plan and for phone upgrades. T Mobile took an I Phone 11 as a trade-in. T Mobile refused to let us keep our numbers. We called customer service to get the numbers transferred to the new account. We were told that we would lose our promotions and our bill would go up. T mobile refuses to let us return the phones. The store we went to, we never saw a manager on duty. They are the only ones authorized to complete a return transaction. We tried at both the store and through a phone call to customer service. They also lost the phone we traded in. They kept trying to recover our account but we set up service with AT&T who let us keep our original phone numbers. Any step in the chain of events would have prevented the switch but T Mobile is so money hungry and customer unfriendly that I highly recommend finding a different carrier with better coverage and customer service.

Stay away! They will try to rob you blind! If I could leave negative stars I would. Signed up for 15 day trial period for internet service only, cancelled and returned equipment prior to the 15 days. Received a bill, spoke with customer service and was told my account was credited and to disregard the bill. Received a new bill 2 weeks later with a reduced amount saying it is now in collections. No attempt was made to research this on customer service end, even though I have all the documentation emails to prove I don't owe this money. Customer service just lies to you! Considering legal action.

T-Mobile has terrible service! I had a prepaid phone with T-Mobile. I go to their site today trying to log in with the phone number but was told the account did not exist. I called the service and verified that they had given the number to someone else in another service. I was told trying to get the phone number back from the other company and was hand up on the phone.
I had this phone number with T-Mobile Prepaid account and had money to keep it last for a while. I have several other online accounts associated with this phone number. Even the money was used up, they should notify me to fill more. No, they just give the number away to another service without my knowing it. And they told me to deal with the other service to get the number back! I have no business with the other service! Now I am just totally helpless!

Making a return of their equipment is an issue. I received their equipment but never started service with them, because of this no password to the account was ever made. With no password to the account they refused to help me on a number of occasions over the phone and physically at their stores. The equipment is still unopened, see the image, I just want them to take their equipment back, and now take this matter out of collections. I gave t-mobile permission to record every conversation my wife and I have had with them so this issue is well documented. If you are a small business go elsewhere. If you have a personal phone go elsewhere. If you read this review and still do business with them all issues that occur with them will be your fault. I'm not under contract with them and they still found a way to rip me off. You've been warned.