T-MobileReviews 1,951

I switched to t mobile to save a few bucks. After a few months I wanted out. The service is horrible. Dropped calls just like we had in the 20th century. So I paid off the phones and went back to Verizon. I used my tmobile phone which they unlocked after the 1500 dollars we had to shell out. Yesterday about a month after switching tmobile locked my phone back up. I called customer service and they told me that my phone is unlocked. Well it's not and they won't help me. Luckily my wife switched out her phone and she still has service. Verizon can't do anything and they said I need to talk to tmobile so I'm screwed. Tmobile should crawl under a rock and die.

Tried to exchange phone that stopped working. Called phone insurance company they said since there was no physical damage, return to Tmobile. Sent non working phone in same shipping package they sent with new phone. They then charged me 1700.00 for phone because they said it was broken when they received it. Had picture of a damaged phone. It was not mine. Called all the way up to corporate office. Just got the run around. Going to find another company that treats customer better.

I activated a new line ($50.00 Home Internet with autopay from bank account) on July 26th 2023 (less than 5 days of the 30-day billing cycle), and on Aug 2nd, they send me the bill for $42.80 ( 26 days, which I was not on the plan yet).
The point is this: Instead of seeing and resolve the simple miscalculation problem, the offshore/outsourced billing group SPINNED the reasons for why they charged for the full month, and KEPT READING the "lay-out answering tactic!" BTW, they REFUSED to let me talk to the manager/supervisor for different feedbacks/review. After 15 minutes of go-around conversation and refuse to review the unreasonable charge, I really lost my patient and let her know that I would call back.
5 minutes later, I called and connected to the same outsourced group, and after another 10-15 minutes "same repeat policy-song, " for him to confirmed that the $42.80 was for the billing of 4.3 days of the July,! Then he agreed to reimbursed the total money without any acknowledge of wrong charge/billing.
Keyed reasons, that I said this was not a simple math mistake, was the same "reading policies," the going around the questions, and finally the playing games of "sick them with time till they drop the call!"
And this "catch me if you can" billing charge was the 2nd times happened when we opened 2 phone lines during the so-called MID CYCLE BILLING! Call them to verify YOUR FIRST BILLING! My concern is also this, it seems that the US T-Mobile has turned their blind eyes on this type of billing tactics at the 1st billing! Hey let do the math: Take one average of $25 overcharge x 1,000,000 customers = $25,000,000! Tell me if that is a small change!

I signed up for T-Mobile over the phone. I already had my phones and my phone numbers. It took well over a hour to get the phones enrolled. At the end of the recorded conversation we were offered a 400 dollar gift card toTarget, a year with AAA, and a year with Netflix.

We never received any gift card or any information on AAA. I called T-Mobile today and spent over a hour talking to 3 people. Two of the three tried to get me to upgrade my plan. That was the only way I qualified for the gift card. I was given a link for the AAA and was able to register.

I think the gift card deal is a scam to get you to upgrade.

I made a call to the store, Young man named TREY answered the phone, he was so pleasant and informative, never made me feel as if my questions were redundant (and they were) just very professional! I don't know his job position but he is awesome! Very patient bc I'm positive I asked some of the questions twice! He gave great information and I will be visiting the store very soon just bc of him!

I have had T-Mobile for about 5+ years. I have an iPhone and their 5G home internet. Their service has degraded in all dimensions: reliability, customer service and accountability. They have performed unplanned maintenance on their tower, given us no notice and at some point in recent months both the phone and data services have gone down completely. Their customer service is offshore and utterly useless. They just placate me with promises of getting better while their service just degrades. I'm going to switch to a more reliable service.

I will pay my remaining to get myself out of this mess,from $143 bills to $176 in 3 months disgusting

I had an insurance claim on my Gflip phone. Had been to another location in Wichita Falls, TX, and, while, granted it was a weekend, the personnel there were less than helpful. I went to the store on Central Freeway, today (Monday), was greeted cordially by staff, and was waited on by Logan, who was knowledgeable, professional and friendly. My data transfer was smooth, and Logan even went the extra mile to assist me in downloading a couple of sites I had asked about. It was a very pleasant experience. I had a couple questions for Mr. Elrond, i believe his name is, and he was happy to answer my questions. Again, I had a very positive experience at the Central Freeway location.

I closed my account yet they continued to auto charge my account. I called and requested a refund on the 4 months overpaid and they refuse to refund any of the payments. Said there was no documentation that the account t was closed even though I called, ported my numbers and went into the store and cancelled the account. I would NEVER go back to t mobile.

Internet was good for the first few months. And then would be intermittent and streaming on. TV would be go out for hours at a time. Help from T-Mobile only seem to make it worse.
With the online help from T-Mobile, it only made it worse.

I have 6 phones rented, I placed a call since my phone was NOT receiving calls. Was put on hold for 48 minutes then they hung up. In the question section on the screen, after a dozen questions, they said they could not help.
I called again, on hold for 34 minutes then I gave information, passwords etc and THIS time they said I needed my Corporate account number. Pur me on for 9 minutes THEN came back and asked me the SAME questions again... Ridiculous... HUGEEEEE mistake switching to T Mobile

The worst company I have ever had don't waste your time customer service is terrible they mess your stuff up then they don't want to fix it I will never recommend anyone to this company your bill go up every month then when you call they can't give you the reason why the bill went up don't fall for all of the bs

Customer service refused to honor my insurance claim in spite of failing to do their job. I'm out 3.5k$ phone. Impossibly mad. Almost 5 days of fighting customer service and hold to find out policy hard line $#*!s me because they didn't do their job.

I call to see if any deals were available. She told me my plan and then try to upgrade to 95$ for almost the same plan. I've been with t-mobile since 2000 but thinking about changing to xfinty. She was very rude and I couldn't understand her... I work in a very busy retail and lots of people moving to Texas. I always tell them what lights,cable,and phone company NOT TO USE..

So let me preface this by saying overall I haven't had a problem with T-Mobile as a whole. My issue is with the predatory sales tactics used when asking general questions about a service I wanted to start. My daughter, 5, just had a birthday and as a birthday gift we had decided to get a kids tablet in hopes to help stimulate her due to her autism. There was an issue with online ordering which I found out was due to the fact that I have my bill split with a payment arrangement. When I called customer support the representative said it wouldn't be an issue, assured me he could add the tablet line and I could pick up a tablet no problem due to a promotion they are running currently. Well I went to the T-Mobile and they said it would be over $400 to get the tablet I was told would be free. So I called T-Mobile and they confirmed what the store said. Well I cancelled the line because I wasn't going to pay for a line without anything attached to it. Well after I cancelled I was told I can't get another new line for 90 days. Just very upset right now because I was feed a lie, and my autistic daughter is just beside herself.

I was with AT&T for several years but they were constantly changing rules and pricing which caused me to be on the phone with them just about every other month. Finally I had enough, researched other carriers and decided on T-Mobile. On May 2,2023 we purchased 2 new phones and other pricey accessories, and within our new (Contract) plan the agreement was that I could use a credit card for autopay and receive a $10 monthly credit. It worked for all of 1 month, before they changed their agreement. Don't be fooled, the uncarrier aka T-Mobile is no different than any other carrier because, although we have a 'contract', they changed rules midstream by now ONLY allowing debit or bank draft for the autopay discount. This change was obviously in the works when we signed up, but not a word was spoken in its regard. I hate being misled and lied to. I am deeply disappointed in them because I thought they were different, sadly they are not.

We purchased 2 lines under business plan. They had me go to the store 3 times during the covid lockdown to fix the issue. Guess what? They never fixed it. I had to check my bill every single month to make sure they don't overcharge me for accessories. I finally got fed up and decided to transfer my lines into a personal account hoping that would fix things. I went yo T-Mobile store and they had me payoff my phones purchased under payment plan before they could move my lines into personal account. I paid off the phones and only then they told me that they won't reinstate the promotion because they were already paid off. Basically they charged me $1000 on two phones by removing the promotion. I called in 7 times and I was always told they would call me back but they never did. Be careful if you set your bills on auto payment or if they tell you they would remove the promotion temporarily.

Last year I decided I needed an Ultra 22 for its art and photography capabilities instead of buying a drawing tablet and a camera. In not dissatisfied with the phone.
I hate t-mobile. I made a deal worth the devil. It's worse than AT&T.
My phone started kicking me out of network over a month ago. We were told to wait to 2 new updates. Nothing. I take my phone into the pueblo, CO store, where i purchased my phone. We've had it service for 2 years. Now, I'm being told they can't replace phone unless I pay a back due balance...I didn't have to pay the back due valve when I traded in my OnePlus, which also purchased from this same store.
I call customer service and they tell me the serial number on the phone they sold me is INVALID. HOW THE $#*!, I GOT IT FROM THE STORE. 2 years, I've had my service PAUSED once, while we were homeless.
I still have to make payments on a phone that or they will replace not repair, the phone I am paying for.
If I didn't have kids I'd keep my money and get a land line, cells are too much stress.
Just keep your money T- Mobile is OFFICIALLY TRASH $245 a month worth of dropped calls, 0 bars, and the inability to be reached. Screw you t-mobile

T-Mobile advertises it 50+ plan as being $50 per line. I asked when I signed up less than 60 days ago if I could pay by credit card( I get cash back for purchases made in this card). T-Mobile now is saying customers who don't debit or let T-MOBILE draft their bank account will have to pay $15 extra per month. This is ridiculous in light of the fact that I asked about this less than 60 days ago. Further when I traded in an I-phone, I was told that I would get $800 for it but am now being told that I will get credited $246. These people are liars and scammers! Stay away! I'll be leaving their service shortly.