T-MobileReviews 1,951

I unfortunately tried to use tmobile twice. The idiots at billings montana store were too stupid to set up my phone payments. Going to the store was a waste of time. Their corporate office told me the stores are private contractors and they were not responsible for employees incompetents. I had to drive 160 miles to pay 30 dollars every month. When I called the corporate office to cancel service I was told I would be charged $173.00 late charge even the though the contract was supposed to be auto pay.
The second time I attempted to go through Walmart. I lost the phone the phone and reported the loss immediately and that I could not afford a new phone at this time. I started getting robo calls telling me I owed them money. I attempted to call customer service. I was not able to get foreigner to understand and I had no idea what they were saying. When I asked to speak to an american they hung up the phone. I had to contact BBB of Montana to force an american Tmobile rep. To call me. This person told me I owed another $123.00 but they would drop this fee. Tmobile is a big tech scam, they pay foreigners very little knowing there is a language barrier. You can not speak to an american unless you call BBB. Tmobile IS GARBAGE! Tmobile also claims to veteran friendly this is an outright lie. As a single veteran on disability I can not afford $60.00 a month for a company that refuses to hire americans. Veterans do not get anything special, its just more lies from another anti-american big tech. The only thing Tmobile does is take money. There is no way to rate Tmobile since no scale has negative numbers low enough to rate them

$55 a month is reasonable but only once every 30 days as you agreed upon when you signed up! I made may & junes payment, but was disconnected 3 days later & charged $34 to reconnect. Paid my bill late with the late fee in July but they tried charging my card an extra 27.52 7 days later. Aug 7 i received an email stating 116.71 was due & calling customer service has been such a waste of time that I hope I never have to call again! Ck out how much time I spent on a worthless call!

Meechy was great. Her customer service skills are excellent and she takes time with each customer and greets everyone when they walk thru the doors.

The worst Customer Service in Town, and you too, Ernie who couldn't extend my payment date.
Stay away from this location, as all the workers hang out in the back office. I waited 24 minutes for someone to tell me that my request was out of their options to select my payment due in two days, not tomorrow. I had a bum-looking store associate, Ernie, tell me he couldn't tell me his last name. I asked if it was a secret, and he said yes. What an $#*!**** and do not call the customer helpline they charge $10 to speak to someone. Ha.

I changed to t-mobile hoping for better cellular service and data... I regret every minute considering t-mobile claims they are the best with the best coverage "WRONG", it's the worst coverage possible. I have called customer support and tech services on multiple occasions and get the same response every time. The 5G is the worst garbage promotional bs I have ever encountered, it royally sucks! No data 95% of the time, I drop call continuously. Had I known about this carrier, I would have never signed up. BTW. I have even tried switching to 4 different phones hoping it was the phone...nope not the phones, it's the service!

Service sucks! Coverage sucks! And online services suck!
After signing in and trying to make a payment for the third time in a row on line the computer kept kicking in (after me entering my card no.) wanted to know if I was a customer! HUH
JUST JUNK. I will CANCEL my lines as soon as my CONTRACT is up!

THE ASSOCIATES WHO HELPED US AT THE TMOBILE STORE IN WAKE FOREST WERE FANTASTIC. THEY WERE PROFESSIONAL AS WELL AS COURTEOUS.

How dumb is it that T-mobile can host the Spence- Crawford fight at their arena in Las Vegas but if you have internet through T-Mobile, they are not on the provider list so you can't stream the fight?!
Come on T-Mobile! You have to do better!

Scammed me out of 400$ by refusing to send the return address for the internet router now I'm stuck with a big bill and a useless router

Fraudulent account opened by a high pressure salesman. I said "NO,NO,NO" four months later I am still being billed. Equipment was sent and returned. Credits were issued multiple times. I am still being charged and now have a collection notice. Panama City, FL customer service is useless!

I had trouble activating my new Google Pixel 7a. After calling the CS specialist Thursday August 3, she deactivated my "old" phone, placed a request to activate the Google Pixel & DEACTIVATED IT TOO! I was without service all day til I walked into the store on Avenue H in Rosenberg. Within less than 2 minutes, MANUEL did his magic" and activated my phone! He is a genius! Thank you, Manuel, for taking the time to listen to my tale of woe & frustration & getting my phone activated! You ROCK

Rick, the sales man in the Aberdeen NC was really helpful in helping me set up a. New customer acct.
However today when I called after not being able to find out online if my new phone had been shipped or not;he tells me,which I suppose is company policy) that he can give me no info over the phone.I have the order # and any other piece of info he could possible need, yet a trip to the store is what I would have to do for their help.I have no vehicle,so it is a problem to get around.
The online support chats were useless at helping me sign in to my online acct.
So here I sit with no clue as to whether the phone has been shipped or not.
If and when it does come I will take it unopened back to the store,with the 2 year contract I signed and void it.
Online says we have 14 days to decide to abide by the contract or not.
I have no need of a phone service that I cant get help from.Sadly dissapointed.
This clerk is not responsible for tmobile rules.But they need to change the customer support ways, and allow customer service via phone at the local stores with thee proper info.As well as having some sort of way to keep up with the phone inventory in the store for customers.After spending 2 hours in the store, only to have to wait for a safe to open where the phones were.Of course the phone my contract that had been written up for wasnt in there! I asked did they not have a way to tell what was in there so the customer and them would know before a contract was drawn up for a phone thatt wasnt there.His reply was that the inventory was on anotjer system and not updated daily.Geeze.Get a piece of paper,tape it to the wall, Mark off every time you sell one.Elementary.Long rant,but I am so dissapointed,and I was so excited to be one of their customers.It is a no for me.

First I'm been with T mobile for almost 11 years. I get a upgrade foe one of my lines,and trade in my old phone. 14 months later I realized I have a extra line on my account, so I question it,and the TEAM MEMBER told me of said line. And informed me I would not be reimbursed for the overcharge! That's really unfair t charge someone for something they don't have or know about. What do you do?

Since April 2023 we have a problem with one of our phone which is for business and we contacted them, talked to 3-4 different people to resolve the technical issue finally they said your device should be replaced and we are going to send you the same model device and send the other back, we did it after a week I called again with the same problem and the new device turned off by self and they said we are sorry we will take care of it and because of this issue this device is brand new and never use which was lie again. After 3 months I received bill with charge of $679 and regular service is just 3 line for $138. I called and I asked what's going on what is that charge and they said because the device we sent it is $458 and just you be aware the first device it was already paid off over a year and they said sorry we made mistake it supposed to be replace device without charge and they took the charge out of bill and now statement for August they charge me for that device which already returned to them on June and I provided tracking number and now they are saying non-refundable device (who knows that). Be aware! Please take your money to the other phone services.

Matt made our T-Mobile experience a joyful exceptional time! He answered all my questions and went the extra mile for myself and later my wife! I'm going to refer friends in Arkansas to store #3SJH
In Bentonville…We laughed and talked about Life in Arkansas since we just moved from AZ. I've been with Sprint now T-Mobile for 23 years and I'm one happy customer! 2 cell phone and. Now the Home internet system for my business. I look forward to future business with Matt for sure…

I wanted to move to Cricket. I went to sign into my account and it automatically locked me out. No change passwords, no nothing. Hours upon hours on the phone to get put on hold, transferred and dropped. Chat sessions disconnecting, not helping me. It took me a long time to finally get someone on the phone that could give me a disconnect code so I could move my service. I finally moved it. Then I started receiving emails that I was still being billed. WTF?!? I had already paid off all my devices and moved them, how was I still being billed? Hours upon hours of being on hold, transferred on hold again, and dropped, day after day after day, I finally was able to get through to find out someone had given me a line that I wasn't aware I had. That line needed to be closed out. I was still being charged a monthly service for this line I didn't know existed. No one ever told me the entire time that it existed. Then comes my final bill. Of course I was being billed this entire time I was trying to cancel. They refused to take the bill back. It went on my credit report after 30 days! No time to make any kind of arrangements or to fight the bill! And now that account is coming up deliquent and hurting me getting a loan for my roof. Meanwhile, my service didn't work in at least 75% of the areas I was in. I couldn't receive emails or texts or make/receive calls. I wasn't able to work my business because of dropped call after dropped call and the lack of actually receiving anything message wise. I DO NOT recommend TMobile. They make it impossible to move and then they charge you for it. I have actual transcripts of them refusing to help me and disconnecting.

It took 6.5 hours on the phone to remove my line from a shared account to an individual account. Customer Service personnel seemed to try hard but system is impossible.

Horrible services waste of time save your self from headache and frustration there is better services out there and T-Mobile is not it by far!

My father visited with great difficulty a T-Mobile store to make a payment on his prepaid phone plan. The associate informed him that he did not need to make a payment because he had a $100 credit balance and any payment would be taken from the credit balance. A month later my father attempted making a cell call, and found his contract was canceled and his credit balance confiscated. After many visits to T-Mobile and phone calls to customer service, T-Mobile still refuses to refund the money, even though the fault was due completely T-Mobile's inability to train properly their employees. Who does that?