Swisstool.co.uk

This company is a scam. They display a Trustpilot rating of 4.8 which is a lie. I ordered 2 items from them one was sent but the Pick Note said that the second item another knife was "Out of Stock we send ASAP!" despite contacting twice requesting an update through their 'Customer Service' portal and emailing their Orders address they have failed to communicate. I have subsequently discovered from other reviews on the web that this is a common practice for this company of only partially fulfilling orders. I would advise anyone considering using this company to find a more reputable and honest company to trade with

Do not worry about the old negative reviews about this company. I
Ordered my 'tool' Sunday morning on the free 4-7 day super saver
Delivery and received it Wednesday morning, so well within the advised
Time. The online ordering was nice and easy, confirmation email was sent
In seconds and status of the order updated regularly via email. The
Paperwork, packaging and item on delivery was all spot on. I'm a very
Happy customer, glad I took the 'chance' I would therefore not hesitate
To recommend them, or use them again. They have obviously got their act
Together the last few years, so credit where credit is due guys.

Scammers, as others ordered knife, no knife tuned up,ignore my emails,ignore my contact throu portal. Ignore my phone calls. Thief's.
Update 17 mar 23,after an email to customer service at main office in Swiss,my knife arrived today,,so hey Ho I had my knife 3 weeks.

Do not use this company. I paid extra for a non-standard coloured knife. They delivered (eventually and with no communication) a standard coloured knife, which I immediately returned. According to their terms & conditions I was entitled to a full refund and I should have been able to claim back my return postage costs. Despite having proof from Royal Mail that the returned knife had been received by the company they did not refund me. I had to get my credit card company to open a case against them. My credit card company refunded me. This company do not ever answer their phone or reply to emails. I am still out of pocket for the postage. As an aside - the colour they were offering does not exist for that particular knife.

Ordered knife that never arrived. Company refused to answer phone calls. E-mails left unanswered. Police Fraud Team informed & bank to reclaim money. Anybody else who has been conned request a chargeback form from your bank, easy to fill out & they will investigate and charge back these scammers the amount you paid.

I have ordered a few knives from this company and they have all arrived in fairly good time with no problems. My gripe concerns their customer service. I have emailed them 4 times and not had a single reply. Absolute rubbish. They can't blame Covid either because the first email I sent was some weeks ago. It seems that they just ignore all contacts. I even asked them to read my emails in the notes you can leave when you place an order. Still nothing.

I was apprehensive ordering from Swisstool after reading mixed reviews. But since they were the only retailer selling the rare Astrochimp design on the internet, I decided it was worth the risk. I opted for expedited delivery/fast dispatch to attempt to get it before christmas. For a personalised item it arrived super quick - ordered it on late Friday evening and it arrived swiftly on Tuesday morning. Will probably order myself another item from the boutique collection. All in all a great experience and will order again :)

I recently purchased a knife with personalisation, paid by debit card.
This was fine, knife received and happy so far, but...
During the ordering process a second order was generated ( accidental extra click possibly). Swisstool realised this was an error and only sent me one knife, BUT they took the money for both orders.
I have messaged several times on their website, but have received no reply.
I Googled the company and found a phone number ( ******* *******), and have called many times at different times and on several days, calls are unanswered.
So---they may be capable of supplying knives, but if you need any after sales service BEWARE - THERE ISN'T ANY!

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This firm is a disgrace and to be avoided like the plague
I ordered 4 x top end knives with the teenage boys' names for Xmas under the priority service. After 10 days none had arrived, 4 emails to the company remain unanswered and surprise surprise (I was a fool not to spot it) the company has no phone number
At best mountainous incompetence but more likely has the feel of blatant fraud. I have written to the credit card company and am amazed that they let this firm take peoples money!

Like others, I ordered and paid from what seemed like a legit website. Nothing has arrived. No response to emails or phone calls. Don't buy from this company!

The knife I ordered has eventually arrived, but it took nearly two weeks. Most of the time the website was showing order status as 'queued'. Having read large number of negative reviews (unfortunately only after placing the order) I was getting concerned, emailed the company, never received a reply, tried hard to find their phone number, but no luck. As said, the knife eventually arrived, looks genuine and was slightly cheaper than elsewhere but it was not worth the stress. Would not use this company again.

Lesson learned - read company reviews before shopping online!

We ordered 2 swiss knives and two pouches. Everything arrived quickly but we only received one of the two pouches ordered. I sent them an e: mail but they haven't responded. Shame really as the delivery on other items was very fast. From now on I think that I won't order from any website that doesn't display a telephone number. I also think it would be wise to check for reviews before ordering from an Internet site i the future. I am a Company Director and I think it is terrible that there seems to be an increase in Internet companies that are not supplying goods paid for.

Don't be fooled by the professional looking website with login details required to be able to shop, contact us page with a drop down menu for numerous departments, nationwide shipping claims, impressive terms and conditions, and professional looking invoices and order numbers. This company is rubbish and will not respond to your contact or send you your goods.

If the other reviews are right this seems to be one crook working alone and not a big reputable company as the website would make you think. This chap has taken my money and not supplied the goods and I suspect never will.

Websites like this shouldn't be allowed to operate. Avoid it like the palgue and certainly don't put your card details in.