• Swisstool.co.uk

Swisstool.co.uk

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Overview

Swisstool.co.uk has a rating of 2 stars from 34 reviews, indicating that most customers are generally dissatisfied with their purchases. Swisstool.co.uk ranks 45th among Knives sites.

  • Service
    4
  • Value
    3
  • Shipping
    3
  • Returns
    2
  • Quality
    2

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • so the credit card company have been contacted and will be investigating the company...
How would you rate Swisstool.co.uk?
Top Positive Review

“Okay”

Sean W.
8/3/20

I have ordered a few knives from this company and they have all arrived in fairly good time with no problems. My gripe concerns their customer service. I have emailed them 4 times and not had a single reply. Absolute rubbish. They can't blame Covid either because the first email I sent was some weeks ago. It seems that they just ignore all contacts. I even asked them to read my emails in the notes you can leave when you place an order. Still nothing.

Top Critical Review

“This Company should be avoid”

Daniel M.
6/24/21

This company is a scam. They display a Trustpilot rating of 4.8 which is a lie. I ordered 2 items from them one was sent but the Pick Note said that the second item another knife was "Out of Stock we send ASAP!" despite contacting twice requesting an update through their 'Customer Service' portal and emailing their Orders address they have failed to communicate. I have subsequently discovered from other reviews on the web that this is a common practice for this company of only partially fulfilling orders. I would advise anyone considering using this company to find a more reputable and honest company to trade with

Reviews (34)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card company (3)
Thumbnail of user danielm2653
1 review
0 helpful votes
June 24th, 2021
Verified purchase

This company is a scam. They display a Trustpilot rating of 4.8 which is a lie. I ordered 2 items from them one was sent but the Pick Note said that the second item another knife was "Out of Stock we send ASAP!" despite contacting twice requesting an update through their 'Customer Service' portal and emailing their Orders address they have failed to communicate. I have subsequently discovered from other reviews on the web that this is a common practice for this company of only partially fulfilling orders. I would advise anyone considering using this company to find a more reputable and honest company to trade with

Service
Value
Shipping
Thumbnail of user kimw701
1 review
2 helpful votes
January 6th, 2021

Ordered knife that never arrived. Company refused to answer phone calls. E-mails left unanswered. Police Fraud Team informed & bank to reclaim money. Anybody else who has been conned request a chargeback form from your bank, easy to fill out & they will investigate and charge back these scammers the amount you paid.

Tip for consumers:
Do not place orders with these people.

Service
Thumbnail of user victoriah9
4 reviews
14 helpful votes
December 18th, 2013

We ordered 2 swiss knives and two pouches. Everything arrived quickly but we only received one of the two pouches ordered. I sent them an e: mail but they haven't responded. Shame really as the delivery on other items was very fast. From now on I think that I won't order from any website that doesn't display a telephone number. I also think it would be wise to check for reviews before ordering from an Internet site i the future. I am a Company Director and I think it is terrible that there seems to be an increase in Internet companies that are not supplying goods paid for.

Thumbnail of user mikes2620
1 review
1 helpful vote
September 27th, 2020

I ordered a personalized knife for my son's 10th birthday, with what I thought was plenty of time for it to be delivered (14 days).

Six weeks after I received the dispatch notice, I still have not received the knife. Don't know what's going on at this company but they are clearly not interested in customer service. No response to multiple emails and phone calls.

Thumbnail of user alanh471
1 review
0 helpful votes
December 23rd, 2020

My wife made an order on 06. 12. 20 which was acknowledged and notified by this company had been despatched on 09. 12. 20. No order has been received as at 23. 12. 20 and one e mail on 21. 12. 20 and a request through their web site on 22. 12. 20 had been ignored. They have been paid and the payment Is on my card statement. Easy money and perhaps illegal I think avoid this company.

Thumbnail of user oaksn
1 review
1 helpful vote
February 15th, 2019

Do not worry about the old negative reviews about this company. I
Ordered my 'tool' Sunday morning on the free 4-7 day super saver
Delivery and received it Wednesday morning, so well within the advised
Time. The online ordering was nice and easy, confirmation email was sent
In seconds and status of the order updated regularly via email. The
Paperwork, packaging and item on delivery was all spot on. I'm a very
Happy customer, glad I took the 'chance' I would therefore not hesitate
To recommend them, or use them again. They have obviously got their act
Together the last few years, so credit where credit is due guys.

Thumbnail of user susieg72
1 review
0 helpful votes
April 5th, 2021

Unfortunately I didn't read the reviews before I ordered a swisscard for a birthday gift on the 12th of March 2021. As with all other reviewers I have not received My order, They don't answer phones, never reply to emails... it reads your message has been successful and the support team will reply shortly... nothing. I will now have to spend time contacting my bank.

Thumbnail of user doodlef
1 review
0 helpful votes
December 22nd, 2016

I was apprehensive ordering from Swisstool after reading mixed reviews. But since they were the only retailer selling the rare Astrochimp design on the internet, I decided it was worth the risk. I opted for expedited delivery/fast dispatch to attempt to get it before christmas. For a personalised item it arrived super quick - ordered it on late Friday evening and it arrived swiftly on Tuesday morning. Will probably order myself another item from the boutique collection. All in all a great experience and will order again :)

Thumbnail of user claral73
1 review
2 helpful votes
February 3rd, 2021

Like others, I ordered and paid from what seemed like a legit website. Nothing has arrived. No response to emails or phone calls. Don't buy from this company!

Service
Value
Shipping
Returns
Quality
Thumbnail of user daveo204
1 review
1 helpful vote
December 4th, 2020

I recently purchased a knife with personalisation, paid by debit card.
This was fine, knife received and happy so far, but...
During the ordering process a second order was generated ( accidental extra click possibly). Swisstool realised this was an error and only sent me one knife, BUT they took the money for both orders.
I have messaged several times on their website, but have received no reply.
I Googled the company and found a phone number ( ******* *******), and have called many times at different times and on several days, calls are unanswered.
So---they may be capable of supplying knives, but if you need any after sales service BEWARE - THERE ISN'T ANY!

Thumbnail of user neilw266
1 review
1 helpful vote
March 13th, 2023
Verified purchase

Scammers, as others ordered knife, no knife tuned up,ignore my emails,ignore my contact throu portal. Ignore my phone calls. Thief's.
Update 17 mar 23,after an email to customer service at main office in Swiss,my knife arrived today,,so hey Ho I had my knife 3 weeks.

Tip for consumers:
Do not use

Thumbnail of user rayr320
1 review
1 helpful vote
October 6th, 2021

Like everyone else, I ordered a knife BEFORE reading the reviews. No knife; no response to emails or phone calls.
Disgusted. Going to at least try to contact Victorinox to let them know.

Thumbnail of user davidb4171
1 review
1 helpful vote
April 21st, 2020

Absolutely terrible! Ordered my knife 3 weeks ago. No knife delivered, no reply to all my emails! Now have the bank on the case to get me my money back

Thumbnail of user bobh852
1 review
1 helpful vote
March 31st, 2020

No goods provided. No response to email or phone calls. Appears to be a correspondence address. No details of business owner

Thumbnail of user barbaral104
1 review
2 helpful votes
June 1st, 2017

Please don't use this company.
Great website, has contact details, and address.
However, like other 1 star reviews there has been no contact since the receipt was sent.
Someone has gone to a lot of effort to set it up but it isn't real

Thumbnail of user alanh119
1 review
1 helpful vote
April 4th, 2018

None delivery of item.no reply to any e mails.No reply to posted letter. Had to get money back via bank. Would warn anyone to be very wary.

Thumbnail of user alanl71
1 review
1 helpful vote
May 29th, 2017

Do not use this company. I paid extra for a non-standard coloured knife. They delivered (eventually and with no communication) a standard coloured knife, which I immediately returned. According to their terms & conditions I was entitled to a full refund and I should have been able to claim back my return postage costs. Despite having proof from Royal Mail that the returned knife had been received by the company they did not refund me. I had to get my credit card company to open a case against them. My credit card company refunded me. This company do not ever answer their phone or reply to emails. I am still out of pocket for the postage. As an aside - the colour they were offering does not exist for that particular knife.

Service
Value
Shipping
Returns
Quality
Thumbnail of user malcolmc15
1 review
2 helpful votes
December 24th, 2014

Write your review to help others learn about this online business
This firm is a disgrace and to be avoided like the plague
I ordered 4 x top end knives with the teenage boys' names for Xmas under the priority service. After 10 days none had arrived, 4 emails to the company remain unanswered and surprise surprise (I was a fool not to spot it) the company has no phone number
At best mountainous incompetence but more likely has the feel of blatant fraud. I have written to the credit card company and am amazed that they let this firm take peoples money!

Thumbnail of user cl5645
25 reviews
18 helpful votes
August 26th, 2014

Dreadful company to deal with. Ordered and nothing ever came. Emailed every one of their contacts several times and no one responded. Ended up having to go through fraud section of bank to get refund. Avoid this company and buy from Amazon instead.

Thumbnail of user seanw310
1 review
0 helpful votes
August 3rd, 2020

I have ordered a few knives from this company and they have all arrived in fairly good time with no problems. My gripe concerns their customer service. I have emailed them 4 times and not had a single reply. Absolute rubbish. They can't blame Covid either because the first email I sent was some weeks ago. It seems that they just ignore all contacts. I even asked them to read my emails in the notes you can leave when you place an order. Still nothing.

Thumbnail of user stephens85
1 review
0 helpful votes
August 7th, 2015

Great choice, great price, great service.

Ordered 5 personalised knives as gifts for wedding party (male continent obviously) on Monday night and received on Wednesday.

Knives are top quality, engraving is top quality, packaging is top quality.

Would very highly recommend

Thumbnail of user borisp
1 review
3 helpful votes
June 30th, 2012

The knife I ordered has eventually arrived, but it took nearly two weeks. Most of the time the website was showing order status as 'queued'. Having read large number of negative reviews (unfortunately only after placing the order) I was getting concerned, emailed the company, never received a reply, tried hard to find their phone number, but no luck. As said, the knife eventually arrived, looks genuine and was slightly cheaper than elsewhere but it was not worth the stress. Would not use this company again.

Lesson learned - read company reviews before shopping online!

Thumbnail of user sidt4
1 review
5 helpful votes
November 20th, 2012

Absolute con!, paid for goods, no delivery, no reply to several emails, the adress on their website is a Tesco Express!

Thumbnail of user zackg13
1 review
1 helpful vote
February 15th, 2013

Best price, Best service

Purchased a personalized Blossom Victorinox knife for my wife, excellent service. A quick delivery, most impressed with price and personalized print.

Thumbnail of user nigell2
1 review
2 helpful votes
July 2nd, 2013

I placed an order for an item they had in stock. Although delivery was to be 3-7 working days I still haven't received the goods some 22 working days later. I've emailed them 4 times no response what so ever... so the credit card company have been contacted and will be investigating the company... for fraudulent activities.
DO NOT BUY FROM THIS COMPANY!

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Swiss Army Knife Superstore - SwissTool.co.uk

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2.0
34 reviews
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