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Swimsuits for AllReviews 403

swimsuitsforall.com
swimwear, resort womenAge 19-25, 26-45, 46-60
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From the business

Women's swimsuits in sizes 4 & up. We make shopping for swimwear as fun as being in one. Save at swimsuitsforall today!


swimsuitsforall.com
+1 888-241-7946
USA
Swimsuits for All is part of FullBeauty Brands
Founded in 2004
Clothing item from Swimsuits for AllFashion apparel by Swimsuits for AllMerchandise from Swimsuits for All clothing lineSwimsuits for All fashion product

Business Highlights

General

Parent Company: FullBeauty Brands
Year Founded: 2004
Target Gender: women

Shipping

Shipping Cost: $6.99 - $25.99
Free Shipping: no
Shipped From: USA (New Jersey)

Returns

Return Policy: free
Return Instructions: all unused, unworn, unwashed, or defective merchandise may be returned
Return Cost: only for gift cards

Sustainability

Recycling Program: no

Product

Style: swimwear, resort
Body Fit: regular, plus size
Available Sizes: Women's (S, M, L, XL, XXL, 1X, 2X, 3X, 4X, 5X, 6X, 7X)

Customer Service

Support Channels: phone number, contact form
Support Phone: +1 888-241-7946

Payment Options

Payment Methods: card payments, PayPal, financing
Buy Now Pay Later: Zip, Klarna

How would you rate Swimsuits for All?
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Swimsuits for All Reviews Summary

The company has garnered a predominantly negative reputation, with customers frequently citing poor customer service and significant issues with order fulfillment, including delays and unresponsive support. Many reviews highlight frustrations related to returns and exchanges, often exacerbated by unexpected fees and misleading membership charges. While a few customers noted satisfactory product quality, the overwhelming sentiment reflects dissatisfaction with the overall shopping experience, leading to claims of deceptive practices. This feedback suggests a critical need for the company to enhance its customer service protocols and clarify its return policies to rebuild trust and improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
212
value
176
shipping
202
returns
170
quality
158
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Pennsylvania
1 review
4 helpful votes
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I purchased 3 suits and returned them next day.They took 33.23 from my refund. Customer service told me it was due to the fact they don't pay for shipping plus restocking fees.So you pay 20 for shipping and then another 20 to send it back. AND then 2 months later they charged me twice- 16.95 (33.90 total) for some club I absolutely did not join. This company is a ripoff! Buyers Beware - I would highly recommend finding another place to buy your swimwear.

Date of experience: September 4, 2023
Pennsylvania
1 review
0 helpful votes
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BUYER BEWARE
Ordered tankini July 17th. Paid advertised SUPER FAST SHIPPING OPTION of $37.97 printed with 1-2 day delivery. It is now a full 7 days later and no delivery. I had to waste nearly a full vacation resort day shopping because I BELIEVED in check out advertising. If a company is not certain that delivery may be compromised, SuperFast delivery should NOT BE AN OPTION. Plus...whenever I DO receive the Tankini, the SHIPPING CHARGE IS NON REFUNDABLE! Now I have to pay for this to be returned!

Date of experience: July 24, 2023
Magali R. Swimsuits for All Rep
over a year old

Dear Theresa,

We would like to apologize for your recent experience with Swimsuitsforall. Please send us an email to social.media@fbbrands.com including your full name, your order number, and your billing address. We will be glad to further assist you.

Sincerely,
Swimsuitsforall Customer Care

California
1 review
0 helpful votes
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I ordered a size 16. This is more a size 12. I called 2 months after going to the emergency department to let them know what happened and that I was in a coma for a little bit and I wanted to know if they can extend the exchange/return. I talked to a manager - there was no budging, she said I missed the return date and had no empathy at all. I told her I would give them the proof of being in the hospital. I didn't even get an I'm sorry or anything, no empathy at all. All I wanted was an exchange or a gift certificate and I had like $200 in returns. I have purchased from them many times before and the size 16 sometimes has a 40 inch, which is what a 16 is supposed to be and sometimes not. For instance this one only measured 33inches around! So it is also false advertisement. I purchased a 16 but basically got a size 10 or 12 and they still won't return it. Horrible company to deal with and you have to pay for your returns. I now have to spend the time and sell these on eBay for less than half of what I purchased it for. Also, this company makes swimsuits for short women. From the top of the shoulder down to the bottom of the cup it's only 10 and 1/2 in! If anybody tall wears this and lifts their arms their chest will come out the bottom of the suit super easily. If you're someone who always has to extend your bra straps to fit your shoulders to your breasts this one is not for you!

Date of experience: July 22, 2023
Illinois
1 review
0 helpful votes
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Never again
July 5, 2023

Item said shipped in 6/30 and today is 7/5 and UPS website states it has not even been picked up. I paid almost $40 for expedited shipping to have it time for my vacation. Customer service is trying to tell me that UPS website must be down because it's not updating. That's ironic since it's said it's shipped it's never moved once. But let's blame UPS website. Took 3 times calling just to talk to someone in US as well. First 2 people I talked to told me to contact UPS. Third person finally let me talk to a "specialist " in the US. So confused. I just want my swimsuits for vacation!

Date of experience: July 5, 2023
Alabama
1 review
1 helpful vote
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Terrible
June 29, 2023

Bought three tanking top suits. Hand washed them all after wearing 1 time. Underwire is now sticking out in all 3! Customer service is a joke!

Date of experience: June 29, 2023
Rhode Island
1 review
0 helpful votes
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I purchased a swimsuit and paid for shipping. Shipping took a while and when I received my swimsuit it was defective. The underwire was sticking out as the seam had been sewn over it. For the cost of the suit, I was not about to try to fix it myself. I reached out to customer service thinking I could just do an exchange. NOPE! I had to pay for the defective swimsuit to be mailed back and wait for a refund. I love how they offered for me to use a local GAME STOP as a return location! HUH?!?! Rep told me that because item was defective I would receive a full refund once my return was reviewed. Almost 30 days later and I received a refund of just $5.99 customer service says suit was not defective and will not issue my full refund. SWIMSUITS FOR ALL you pride yourselves on selling swimwear for everyone. Well sometimes suits don't fit or you sell a poor quality product. Your customers need to be able to make returns/exchanges! DO BETTER! I will not be orddering from them again

Date of experience: June 26, 2023
Magali R. Swimsuits for All Rep
over a year old

Dear Melissa,

We would like to apologize for your recent experience with Swimsuitsforall. Please send us an email to social.media@fbbrands.com including your full name, your order number, and your billing address. We will be glad to further assist you.

Sincerely,
Swimsuitsforall Customer Care

Iowa
1 review
0 helpful votes
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Horrible company
June 14, 2023

Cancelled order after placing they sent it anyway. It was returned. Credit card bill is now 470 dollars for no item... ruined my credit. Don't work with them.

Date of experience: June 14, 2023
New York
1 review
0 helpful votes
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I ordered something and it never came 1.5 months later. I tried contacting support with no response - disappointed and will be disputing on my credit card!

Date of experience: June 9, 2023
Magali R. Swimsuits for All Rep
over a year old

Dear Lauren,

We would like to apologize for your recent experience with Swimsuitsforall. Please send us an email to social.media@fbbrands.com including your full name, your order number, and your billing address. We will be glad to further assist you.

Sincerely,
Swimsuitsforall Customer Care

Pennsylvania
1 review
3 helpful votes
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I placed an order over a week ago and it still has not shipped. I'm leaving for vacation in four days….‍People don't really have the money or time for this kind of service anymore. They will look elsewhere asap. There are too many high quality businesses.

Date of experience: June 6, 2023
Magali R. Swimsuits for All Rep
over a year old

Dear valued customer,

We would like to apologize for your recent experience with Swimsuitsforall. Please send us an email to social.media@fbbrands.com including your full name, your order number, and your billing address for further assistance. We apologize for the inconvenience.

Sincerely,
Swimsuitsforall Customer Care

New Hampshire
1 review
1 helpful vote
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Would give 0 stars if possible
June 4, 2023

Fit of suit was awful. Returns process was incredibly expensive. I paid $72 and was only refunded $47 after fees. Contacted customer service to complain and was told I agreed to those terms with purchase. Avoid.

Date of experience: June 4, 2023
Pennsylvania
1 review
2 helpful votes
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Took my money. Didn't give swimsuit.
June 3, 2023

I ordered a swimsuit over the phone on May 30th. The girl helping me put it through said that my gift card wasn't working. I said fine and decided to order it on my credit card in a few days. I checked my gift card and they took the money for the suit but didn't give me a confirmation number and when I called they said they couldn't find the order at all. So I'm out 92 dollars with no suit to show for it. I want my gift card refunded. Very unhappy.

Date of experience: June 3, 2023
Magali R. Swimsuits for All Rep
over a year old

Hello Karen. We would like to apologize for your recent experience with Swimsuitsforall. Please send us an email to social.media@fbbrands.com including your full name, your email, and your billing address. We will be glad to further assist you.

Sincerely,
Swimsuitsforall Customer Care

California
1 review
0 helpful votes
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I returned a $200 order because none of the swimsuits fit me. I chose to be refunded to my original form of payment. I got busy and forgot to check my credit card statement and only when it was too late (3 months later) did I realize I had never been refunded the money. They said they sent a gift card via e-mail but purge their records of those emails so they conveniently have no proof/cannot resend. And I have no gift card e-mail from them. So I am out about $175. E-mailed customer service and they were no help and you can only reach a supervisor by calling in. And they were no help when I finally managed to do that. They purposefully mess up the refund process and then blame you. And then make it hard to reach customer service. Feels extremely shady to me and I have never had a problem with any other online retailer getting properly refunded to my card. Wish I had read these other reviews before I bought through them. Disgusted.

Date of experience: June 2, 2023
Arizona
3 reviews
0 helpful votes
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Never again
May 26, 2023

I have ordered from this company twice and will never do so again. They rip you off on exchanges by making it incredibly difficult to do it. And when you apply promo codes, they tell you it will be deducted at the end, but it's not. Customer Service is useless, they tell you there's nothing they can do. I will never buy from this company again.

Date of experience: May 26, 2023
Washington
1 review
0 helpful votes
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I ordered a swimsuit top and when it arrived the strap hook was broken and there was a visible salvage strip showing on the front of the suit. I had pay an extra $32.97 for 3 day express delivery. When I called customer service they were not helpful at all with returning the top and I any refund I received would be much less than the original cost because of the return shipping charges. So I decided to exchange the suit. I sent the swimsuit top back on April12th - within the 60 day return period. In order to exchange an item you need to fill out a new order form and when they get your return the will charge your card again and refund you for the returned order. I received another top and my card was charge the full price included shipping charges. It took a month for the exchange. Today I received the original damaged suit back in the mail because it was returned outside of the 60 days. When I called customer service they passed me off to a manager and I explained what had happen and according to their website the suit had shipped on April 12th and I was within the return period. He told me I was shipped the suit on January 30th. I told him what the website said the ship date was and that date agreed with the date of the charge on my credit card. The he started to mock me screaming "I don't care what the website says!" He was looking at a ship date from a different order. And he just kept screaming at me. I will never use Swimsuits for All again.

Date of experience: May 22, 2023
GB
1 review
1 helpful vote
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Returning your order
May 22, 2023

I made an order for a few bikinis and want to return some as they are two big. I have emailed customer services a number of times and am not getting a response. Don't use this company their customer service is non existent. I have lost a lot of money

Date of experience: May 22, 2023
Magali R. Swimsuits for All Rep
over a year old

Hello Abigail. We would like to apologize for your recent experience with Swimsuitsforall. You may start your return through this link: https://www.swimsuitsforall.com/help-page?cid=sa-custservice-returns
If you need any assistance, you may reach us at social.media@fbbrands.com.

Sincerely,
Swimsuitsforall Customer Care

Michigan
1 review
0 helpful votes
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I received a catalog which offered "free" shipping if order is over $49. I placed an order of $60 and it would not process online correctly for the "free" shipping. I called customer service twice and talked to three different people. I was told how to process my order to receive the free shipping. I followed the instructions and believed it processed correctly. It did not and I was charged $19.05 in shipping. I called customer service again, but since the order had shipped they would not do anything at all to correctly this order and the charges for shipping. I explained they used false advertisement on their catalog. They would not correct. And, the products received are not worth the price, not quality made.

Date of experience: May 15, 2023
Texas
1 review
4 helpful votes
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They shipped my order to a Walmart that's 20 miles from my home and claimed that I chose that as my delivery address. I absolutely did not.
And I didn't accidentally input that address. It's in another town and the addresses have nothing in common except for being in the same state.

The customer service rep I spoke to was dismissive and unhelpful. The email customer service was no better.

Needless to say, I do NOT recommend this company and I won't be ordering from them again.

Date of experience: May 12, 2023
Florida
1 review
0 helpful votes
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I purchased two items that were on sale. Received 1 correctly but the other wasn't the item I ordered and it was 24 sizes too big. I called to return the item and receive the correct item. Was told the correct item would arrive within a week and was given a return authorization for the wrong item.
They received the wrong item back and credited me for the item I never received but did not turn around and send me that item. I believe the item I wanted was out of stock but instead of telling me this on the phone I was made to think I still would get it. Customer service is lacking for sure.

Date of experience: May 9, 2023
Georgia
1 review
0 helpful votes
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At first I was impressed with this company. They had tons of pretty stuff for plus size women, which is not as commonas I wish. However, the reality is not as good as the initial impression. Their stuff is pricey, unless you buy it on sales, but it is not the best quality. The pieces do not last, whether you uae them or not. In addition, they charge shipping, unless you get on one of their promotions. That in itself is not too bad, though other companies offer free shipping if you spend a minimum amount and they do not. The bad part is they charge for returning the items. It is a flat $10.99 processing fee, regardless of how many itrms are being returned. That, I do not like. Most other companies offer options for free returns.

Date of experience: May 4, 2023
Georgia
1 review
7 helpful votes
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Unauthorized charges
April 26, 2023

After receiving swimsuits that I didn't order and going through the costs TO ME of sending them back, I find out they have been charging my card $16.95 EVERY MONTH for the past 6 months! Customer service is awful and will not help. Had to go through cancelling my debit card for fraud and fingers crossed I actually get any of the money back. Go elsewhere, do not trust this company..

Date of experience: April 26, 2023