Swiggy

Pathetic services. For the first time ordered on swiggy as few items were not available on blinkit. But to my surprise, delvery boy said to me that he will cancel the order if i will not come downstairs to collect the order.

Recently we were in Puri and ordered food from Fisherman's kitchen worth Rs.1914 and when the food was delivered we discovered that 2 items worth Rs. 347 are missing, immediately I raised a complaint with Swiggy and as per their instructions sent images of the items received. Called the restaurant also and they said that they are aware and they will refund the money but sorry to say nothing happened. Since then I have been following up with Swiggy and today they sent a mail stating that the can't do anything and offered me coupon worth Rs. 66. It is a joke I think and the company is run by bunch of Jokers. I don't know what to do and who to approach because they are a big company but indulged in sheer cheating the consumer. You can't trust them anymore because once the money is paid you may not receive any food.

Another instances with them, I booked for genie to pick up some sweets for my friend and deliver to his address. The delivery guys refused to pick up the sweets and Swiggy deducted hefty fine and refunded few Rs. Being a Non Resident I could not do anything but had to forfeit the money for the sweets as well as Swiggy fees.

I am done with them for good but advising others to think twice before using their service anymore. Do you want to make a cheat richer?

They didn't delivered my order rather asked me to cancel & promised I will get my money later sent a msg stated it got adjusted as cancelled. Totally New level of scam

Hi i have ordered food from mami foods noida 71 with order id **************. All the food is nor properly packed even it is not from the mami food as there was no bill and packaging with it. The food was from the local thela as the delivery boy change the food. I have paid 327 for this order

There were 17 items ordered which included 2 free items

However I get a delivery of 16 items and one of the FREE ITEM IS MISSING

ON REPORTING THE SUPPORT ON THE CHAT BOT SAYS, IT WAS ANYWAYS FREE SO THANKS FOR REPORTING

MORAL: UNETHICAL AS IT IS ONE ITEM THEFT

THIS MAY BE HAPPENING TO SO MANY MORE PEOPLE UN NOTICED AND MAY BE UNREPORTED TOO

SO WHO STOL THE FREEBIE - STAFF OR DELIVERY BOYS OR THE PACKAGING STAFF?

AND SWIGGY PREFERS TO IGNORE SUCH REQUESTS OR SEND THE ITEM

BIG TIME "PILFERAGE"... SUPPORTING STEALING OF FREE ITEMS IS WHAT I CALL IT

My Rating for swiggy is zero. No timely food delivery. The delivery guys cooks up stories and the food do not get delivered. And if you call up help desk...they just say we will refund...end of story

Delivery guy was unable to find the address and cancel the order. Reason was he didn't find address and the amount was prepaid.
19 Feb, I made an order (PAID)
ORDER NO: **************

I ordered food again and switched off my mobile phone. But, good thing is today he found the address and delivered the food without phone call.

21 Feb Today, I made order of similar amount. CASH ON DELIVERY. Recovered my loss.
ORDER NO: **************

They have started cheating with the customers and very poor customer service. Delivery partner have no communication knowledge.

There is no chance to give a Negative rating else I would have gave like -*******.
I have always ordered from Swiggy no matter what. But the last few order I am really disappointed a lot especially with my ORDER ID: **************

I mean what the f&&k is wrong with the Swiggy Policy and I mean litreally just WHY? Swiggy litreally charged my whole food + GST and so called "Platform Fee" amount for the order that I did not even recieve.

I order food from restaurant which was available in the Swiggy. I have order from that restaurant before also. No issues at that time but this time. I litrealy waitied for more than 1 hour where I just needed to wait for like around 20-30 minutes.

When I called the restaurant they said, we have packed your order, we need only 10 minutes for your order. The swiggy delivery agent did not show up, this is not our problem.

I mean I am in hunger waiting for more than an hour and no agent was assigned. So I decided to cancel it as I did not want to be in hunger.

But the f&&king Swiggy litreally charged me my whole amount for the Cancellation and called it as "Cancellation Charges". I mean why the hell am I supposed to pay any kind of amount where the total fault is on Swiggy?!. I mean how will I even know within a minute that I will not recieve my order? Cancellation is free only within a minute from the Order? What kind of f&&king policy is this!?

I tried contacting them through every means possible but no hope in any mode of contact. Customer Support is a biggest S&&t. They just put your email in the completed list and never reply.

We people could litreally sue them for this Cancellation charges.

There should be some solution for this. This is so ridiculous. Chat Bots do tha Cancellation og your Orders. Duhh?!

Also, the prices are high compared to any other platform additionally Platform Fee and Delivery Fee is insane.

Please do not use Swiggy.

My daughter placed an order of more than Rs.600 today on swiggy. The delivery was incomplete. It is the second time this cheating has happened

Helpful in hunger and provides the food from different restaurants with Great discounts.
Can use this app for good food

Bloody $#*!er Ritik has disconnected my call and he didn't refund my money back $#*!ing swiggy and Ritik, bloody $#*!er swiggy, worst platform to order online ( Derik)

It was very bad experience with swiggy, i have received stale biriyani i have found foreign particle of sharp plastic. Order #**************

Swiggy cancelled my order on its on and charged me cancellation fee which cant be refunded. Very very pathetic service