Swiggy

I placed an order with burger King on 5th june and later I received a call from delivery boy Lakhwinder Singh who Don't now how to speak with the customer and reached wrong address. Later I received a call mentioning that they don't deliver the item at my location it's far away, if you don't deliver at my place then why you took the order and the lady in the call center cancelled my order charging me cancellation fees for their own mistake. I was embarrassed infront of my friends just because of incompetent service. (Your Swiggy order #*******168 has been cancelled. You will be charged a cancellation fee for restaurant services of Rs 387.0. We hope to see you order again soon.). Never use this service

Ridiculous, your control over delivery boys is nil. After your guy runs away with food what you guys just do is refund the dam amount. What about the time wasted... Thanks there is alternative in Zomato...

I had ordered two medium sized pizza and one garlic bread combo. The delivery boy did not deliver one medium sized pizza. Also, he did not hand over the bill as well. On contacting customer support they asked asked us to call the Chicago pizza outlet. The Chicago pizza outlet shared the video with us which showed all items handed over. The delivery boy was Vishnu Kumar. Inspite of repeated complaints, swiggy refused to address our issue. Order from them at your own risk.

Delivery address pin was picked up automatically which was not correct and did not allow me to make the change. I spoke to the executive and asked her to correct it. 'Namaira Sheikh' confirmed its corrected and food will be delivered in 10 mins. After a lot of chasing post 45 mins delivery executive said he cant deliver because address is too far. Customer service called and said pin and address doesn't match. So after 1 hour 20 mins I was left with no food and additional frustation. Swiggy services are deteriorating. Better to cook maggi than to order from these loots.

************** Is the order no. One item was missing and they have delivered after one hour. Restaurant Annadosa after contacted told that they have not received order till 35 minutes.

Hi Penchol,

Thank you for writing to us about order #**************.

Enough care is taken by the restaurant to ensure quality. It is unfortunate that your order did not meet your expectations.

While we are not able to provide a refund for your order, we will make sure this feedback is passed on to the restaurant.

Kindly rate the restaurant on the Swiggy app as well. Our partners are eager to use your input to enhance their service.
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Please feel free to write back to us at www.swiggy.com/support for any further assistance.

Regards,
Y. Meghana
Swiggy Support Team.
On Fri, 1 Dec at 1:11 PM, wrote:
Hello Team,

We order a excutive pack somosa from rampyari chaiwala netaji bhajiwala restaurant

Order ID - *******642*******

We order every day that doesn't mean you can send spoiled food need a refund before I escalate this further I have attached the food pics in the swiggy chat...

Let's expedite this process...

Regards

I ordered food for my guests and children at home from Swiggy, the order was delayed for 2 hours. All the people were starving at home but still the swiggy team could not reply to us. Once the food arrived home it was all soggy and very bad, no one could eat it and we had to throw it out. After that I talked to customer service representatives. They were so annoying that they couldn't understand my problem and still they don't accept their mistake.
I never thought the customer service people of this HUGE company "SWIGGY" could be so rough and heartless.
If this continues I feel swiggy should stop working as there's no point in disappointing their valuable customer.
From now on I'll order food from one of their best competitors as they have heart and they understand the problem.

Today I had one of the worst experience from any online food app. I order something which should have been delivered in 45 mins, however they took it more than two hours to confirm that it can't be delivered. I got three calls from them, first within 45 mins of ordering the food that delivery executive is having some issue with his bike and they are assigning someone else, then they called me again within half an hour that next executive had also faced similar issue and they are assigning someone else who will deliver it within next 10mins. After that I waited for another 45mins and the call came stating that the order can't be delivered.

I have a very bad experience with swiggy delivery

If i order food for breakfast they are delivering for lunch

They have a serious issue with the map where there delivery guys are confused to delver on time

Other food delivery company are able to deliver on time but this swiggy not able to

Hence i have given feed back to the customer support and un installed the app

Swiggy team ur lossing a valuable customer i was ordering the food for long long time

Thanks for the bitter support and service

Pathetic customer service
I ordered veg hakka noddles but one of the restaurant delivered it with some chicken pieces on that customer service provider saying me that he is not able to see chicken pieces in the food

Swiggy is fraud, they are looting people form people. They have hidden charges which they charge you without letting you know. They don't refund. This is fraud.

Very pathetic service. The app takes wrong location and cancels itself and charges whole amount as cancelation fee. If they want to cheet people and want easy money why be in service sector go and loot people all the best.