Sweetwater

If I need something and Sweetwater has it or can get it, I'd never buy it from anywhere else. The 55-point guitar inspection is fantastic. And the service after the sale makes Sweetwater second to none in my world. Wes in tech support has bailed me out on more than one occasion and Casey Gerlach is a total bud. Very helpful, has just a massive product knowledge, and he's just a helluva guy. Helps you to figure out what you need and can actually use instead of just trying to sell you stuff.
Hats off, you guys. Thanks for everything.

We purchased my son's first guitar online from Sweetwater after his guitar instructor's recommendation. Wow. Not only were their prices very competitive, the product quality is excellent. But most outstanding was their customer service! We received a personal phone call thanking us for our order, asking if we had any questions, etc. We were assigned a personal sales rep to connect with and ask any questions to. It was truly shipped overnight for FREE, we received another phone call 2 days later... we thought there was a defect with the guitar. I emailed our personal rep late at night, and he responded on his own time almost immediately! They were willing to completely replace the guitar within a few days at no cost, or fix the problem. And then a week later we received a personal email from the owner.
Hands down the best customer service I've received in a very long time... customer service like this is a lost art these days, but not for Sweetwater!

Sweetwater gives the musician a positive buying experience. Their selection and prices are very competitive and their website is easy to navigate. What makes Sweetwater special is their follow-up after the sale. Every time I have bought anything there, even as minimal as a few guitar picks or a capo, one of their sales engineers will call or text to make sure that I am happy with my purchase and ask if there is anything that they can do to help. This is highly unusual for any other web based shopping that I have done.

I doubt Sweetwater has customers who know less about electronics and/or recording than do I ~ I'm at ground-zero. But as a voice actor I need quality and affordable items such as microphone, interface, earphones and a recording program. My Sweetwater reps are always patient, taking whatever time is necessary to understand my needs, and then recommending several solutions. And their solutions have always worked for me! Sweetwater produces sweet results!

I recently ordered a hard case for my cymbals from Sweetwater. MAN! They are really upping their game! A few minutes after I placed the order, I got a call from Julio Jimenez, thanking me for my order and offering to provide any assistance I might need, then and in the future. It sure was nice to hear a human voice after placing an online order. And Julio even gave my drum-building business page a "Like" on Facebook! Awesome job, Sweetwater. With customer service like that, you have a bright future ahead!

Sweetwater's catalog is excellent, and being able to locate all of their items online is so convenient. Been buying from them for years. Sales staff is knowledgeable, and consistently has made purchases easy, fast, and convenient. Have sent many folks to Sweetwater too. Keep up the good work!

I am a professional musician have been Buying my equipment from Sweetwater for a few years now (sound systems, keyboards, processing, brass instruments, etc.) and I am always impressed by the customer service. I recently place an order around 3:00 AM and at 9:00 AM I received a call from my rep thanking me for the order. I regularly receive calls from my rep just checking in - no pressure - just great customer service! Pricing is as good or or better than the competition, shipping is free and prompt. I have good national music stores right down the street but I choose to do business with Sweetwater unless I need a patch cord or something today. Hands down, the best! Go online and check out their facility in Fort Wayne. It's amazing!
Kudos!

I built an entire analog/digital recording studio all from stuff I got from Sweetwater (and a few from eBay). None of the gear has failed me, it's the lowest and most competitive pricing, it all arrived quickly, you get a little something "sweet" with your order, and the customer service is phenomenal. They're not just customer service, they're a resource. They'll help you find what you need or give you recommendations to other services if you need it. Absolutely outstanding company, don't go anywhere else!

I have been buying from Sweetwater for some time now. Joel and the rest of the staff have taken great care of my orders and are always very helpful. It's not common these days to find a company that follows up with you after each purchase, and to me that speaks highly about their customer service. I wish there were more companies that took care of their customers like Sweetwater does. They make the buying process very easy and rewarding.

I have worked with companies on both personal as well as business levels for over twenty years and in all my experience of purchasing, Sweetwater stands alone in customer service.

From experienced support at the beginning of the purchase, through shipment of the product, to support even after the item has been received, Sweetwater has been Number One.

My question is... Where is the "6th star" for me to click on during this review that you deserve?

Thank you, Sweetwater. Phenomenal job!

Martin Alexander
A Guy And A Guitar

Ordered a full 6 piece drum set. Came on a Friday. Unloaded the 3 boxes, no Symbols. Called they're "Tech support". He said they probably wouldn't be able to ship the Symbols out till tuesday. That would have been fine. But come wednesday of the following week they said they're waiting on Tama for information on the Symbols. They're Tech support people suck. I bought my own Symbols. Never again.