Sweetwater

I've been doing business with Sweetwater since 2015 and they are simply awesome.

Of course with something as personal and complex as musical instruments and equipment a knowledgeable and empathetic sales person is critical as well, and Sweetwater has many sales people.

And over the years I found two who were exceptional, though one has left to pursue other endeavors.

So I recommend that you specifically request Zac Coleman. His breadth of experience and sincere concern that his customers are content sets him apart from others I've encountered.

Don't get me wrong, there are a lot of Sweetwater sales people and I've only dealt with a fraction of them, and most have been good. But Zac truly stands out and shines.

I'm a military member stationed overseas. Sweetwater is by far the best music company I've dealt with. Having only an APO box in the military they split up a large package into three separate ones so that it could be delivered, and at no cost. Also, I was looking for a specific limited edition guitar. I contacted more than ten music equipment sellers for it, but the only one to reply was sweetwater. They are hospitable, kind, and flexible. Regardless of cost this is what I like in any distributor.

I just got a call from a sweetwater rep, Taylor Perry, personally checking with me to make sure my order was okay. He was incredibly nice and personable, explaining that he was a guitarist too and we had a nice little chat about our shared hobby. He even gave me his direct line so I can text him if I ever have any issues. Never once in my life have I had such a good experience with customer service, and I will absolutely be giving them my business whenever possible from now on. Incredible company, their customer service is worth paying extra money for, and they don't even charge extra money for it! From now on, I'll suggest any music enthusiasts to buy from Sweetwater.

Sweetwater is really a good website, been dealing with them for many years. Hardly ever pay their listed website price - always ask for a better deal & usually get it. Can return items for refund or exchange, top technical help. Free shipping & they include a small bag of candy to sweeten up the deal... I usually give that away.

I've never had a customer service experience more professional than Sweetwater, It's a joy to spend money at their shop. They always follow up on items purchased with calls and emails to make sure the customer is satisfied. Sweetwater leads by example!

Sweetwater sound is the very best! They are the exemplification of outstanding service; the epitome of really great service.
I have had the pleasure of various purchases over the years and have always received delivery in a more than timely fashion.
The guarantee and return policy should be a standard throughout the industry, it is truly hassle-free, beyond reproach.
Clint Bransteter is my personal engineer and his knowledge of all things music is phenomenal; he is highly attentive, LISTENS, and has always offered viable solutions for my musical accoutrements that keep me well within my allotted budgetary constraints.

I have had the pleasure of doing business with Aaron Tremain at Sweetwater.com for about 10 years now. Aaron always returns my calls and messages promptly and I have never been disappointed in a purchase that Aaron helped me decide on. Sweetwater ships immediately and packs carefully, and you won't find better prices anywhere--including Amazon. When purchasing a musical instrument or equipment through Sweetwater, you can rest assured that it will arrive promptly and in pristine condition.

Our old 24 channel SR Mackie had some major issues after many years of service at my church. I emailed my sales rep Tad at Sweetwater that is was time for an upgrade. I stayed with the same style of mixer for its ease of use. This mixer is working great and sure sounds much better than its old predecessor. Tad at Sweetwater quoted the best price with no shipping charge. The board arrived on time as promised. The new board had the same footprint so it fit right back into my work station. I had it up and running in minutes. The preamps sound really clean. The new generation of this mixer has some nice features over the older generation and retains its rugged build.

I've been buying music gear for a long time, I'm 62 and been playing since I was 14. I have made several purchases from SweetWater over the past few months. From the assigned Sales Engineer (thanks Mark), to shipment/delivery times and tracking, to customer support and dealing with questions and replacements... They are just the best I've ever dealt with. Hands down. All of that with all the great blog articles, tutorials, and info you can find anything you need and need to know right on the Sweetwater site and YouTube channel. I simply won't buy anywhere else.

The first time I called sweetwater for help, I was hung up on in the middle of my sentence. Called again. Nobody picked up. I finally get thru and ask for a supervisor hung up on.again. 4 emails and 5 phone calls later and no response. This from a company who promotes their 24 hour award winning customer service.
I'm done with them. And that personal associate to help you they offer, I never spoke or heard from anyone there the whole time I was a customer. Must just be more "advertising" from a company that doesn't deserve your business/

Wow! I am looking at some of the negative reviews here and wondering why there are such polar opposite reviews. I've probably made somewhere in the neighborhood of 15-20 purchases from Sweetwater and have never had anything but outstanding support and service. It makes me wonder what happened to the people who had negative experiences with Sweetwater. Is it their sales consultant? I had a wonderful sales consultant, Keith Schreiber, who treated me like family and followed up with me about every three months to make sure everything was alright and to see if I needed anything. I say "had" because Keith moved to be closer to family after this Christmas. I'm perplexed to say the least. I'll check back after a purchase with my new sales consultant. As I said, I've had nothing but positive experiences with Sweetwater.