Sweetwater

I just recently retired and now have more time to devote to my music. The team at Sweetwater has been great in helping me make choices and decisions about equipment and products I may want to consider in preparation for live performances and a home recording studio. Sweetwater's business practice of assigning customers with a dedicated sales engineer with experience is refreshing. Communication with Ian Roegels has been excellent, both via email and phone. The helpful recommendations and customer service, including clear communications regarding online order and shipping status and fast deliveries, are key features that will keep me returning to Sweetwater for any music equipment needs.

These people are the friendliest most helpful people I've ever talked to. They email your own personal service rep! But even just calling them direct, all of their people are just so wonderful! Thank you for the pleasant and easy help. Have never had a problem. I will only order from Sweetwater!

I've purchased multiple things from Sweetwater from guitars, to keyboards, to guitar cases. They are very intentional in making sure you have exactly what you need. Alex Berglund, my sales rep, has been extremely helpful and responsive. Sweetwater goes out of their way to be personable with every client they have. No robots, no automated responses, just real people who are passionate about music and helping others. This puts them far above any guitar center or music store. A big organization with a small shop heart. Will continue to be a customer for a long time.

I started using Sweetwater for most of my music gear purchases (I'd like to say all, but there are items here and there that they haven't had in stock when needed, otherwise they would have got those orders). Each purchase at Sweetwater is followed up by a phone call from their Sales Engineers which serves as fraud prevention in my opinion, and opportunity for them to upsell you (of course) but more importantly, these folks know their products. Any questions or concerns I've had, they have always been there to help. Every order arrives within 3 days max, but typically two. Prices are competitive and I've even called to ask for a better price occasionally, and they worked within my budget. Would highly recommend if them if you haven't used them in the past.

The retail sector of the music industry can seem like a vast, emotionless chasm of stuff that will make you "play better, sound better, blah blah blah." I appreciate Sweetwater so much because they bring back the human element of what should be a very profound and personal experience: purchasing instruments that allow an individual the tools for creative expression. Their shipping is insanely fast, and always accurate. Returns are also a breeze. If you're serious about supporting an organization that truly gives back to the musical community, look no farther than Sweetwater.

I never thought I would every buy a guitar online, and yet I bought two at different times from Sweetwater (as well as other equipment). Both times I had excellent customer service, several reps / techs provided patient help with all of my questions, great follow thru and follow-up after equipment arrived. So kudos to Mike and Adam and also to the owners who set their business up to succeed by hiring great people! Michael Henry, Miami

Everyone sells gear, and frankly most of the prices are already very similar as they shop each other. The ONLY difference between most online music stores, and even brick and mortars is, what happens when something isn't right. Sweetwater gives you an extra year, and in my particular case, sent me my replacement along with a return label for the damaged item. No hassles, no questions, no problems. THAT is why I will always do business with and encourage my friends to do business with them. Awesome job guys! Thank You!

Great service. Great shipping two day for me. Personal agent for all orders that keeps you updated about the status of your order. Ordered six times from there and every time has been seamless, not stressful, and a joy. Used them to fix a guitar that had fret ends sticking out when it turned winter time. Sent the product out got the product back and it was I must say better than it was brand new. Their repair shop is awesome at least in my case. I feel taken care of by them. I am surprised by all the bad reviews.

I'm a church pianist and purchased a Yamaha digital piano from Sweetwater four years ago. This instrument and a set of additional speakers are just what we needed. Sweetwater excels in product quality and in customer service. They carry everything from top-of-the-line instruments to quality beginner instruments, plus all the amenities needed to publicly perform. Their service techs know their stuff and will guide you every step of the way in setting up whatever you need. If by some chance (and that's slim to none) something goes wrong, they will make it right. I rarely, if ever, leave feedback for online purchases but these folks deserve to be recognized. I'm sold on Sweetwater.

I have spent hundreds of dollars at sweetwater. My so called sales rep? Is an $#*!. He never returns calls or emails. And when I'm lucky enough to get him on the phone? Hes rude and trying to get me off the phone. I tried for two weeks to get help on ordering a drum rack. No luck at all. Finally I just went to musicians friend. They put together what I needed. And it will be here in two days. The other sales associates are decent enough. But this used car salesman of a sales rep should be fired. So. Needless to say. They lost out on a 752.00 sale. I wont say this guys name. But he speaks with an aussie/brit accent. Arrogant jerk. I guess I'm nothing but dog $#*! to him.

I teach Zoom violin and ordered a compressor mic...when it did not correct the problem, I was on hold 45 minutes for customer service (they said they were busy and call back earlier or later)...the return could only go back Fed Ex, a 30 mile round trip. Sweetwater sales and marketing are excellent but support less than one star. I fixed the audio setting myself and realized I did not need the mic they recommended and also advised ordering a compressor. I'm very disappointed and wasted my time and money dealing with this company...so sorry.