I have spent hundreds of dollars at sweetwater. My so called sales rep? Is an $#*!. He never returns calls or emails. And when I'm lucky enough to get him on the phone? Hes rude and trying to get me off the phone. I tried for two weeks to get help on ordering a drum rack. No luck at all. Finally I just went to musicians friend. They put together what I needed. And it will be here in two days. The other sales associates are decent enough. But this used car salesman of a sales rep should be fired. So. Needless to say. They lost out on a 752.00 sale. I wont say this guys name. But he speaks with an aussie/brit accent. Arrogant jerk. I guess I'm nothing but dog $#*! to him.