I just got a call from a sweetwater rep, Taylor Perry, personally checking with me to make sure my order was okay. He was incredibly nice and personable, explaining that he was a guitarist too and we had a nice little chat about our shared hobby. He even gave me his direct line so I can text him if I ever have any issues. Never once in my life have I had such a good experience with customer service, and I will absolutely be giving them my business whenever possible from now on. Incredible company, their customer service is worth paying extra money for, and they don't even charge extra money for it! From now on, I'll suggest any music enthusiasts to buy from Sweetwater.