Sarah B.

We purchased my son's first guitar online from Sweetwater after his guitar instructor's recommendation. Wow. Not only were their prices very competitive, the product quality is excellent. But most outstanding was their customer service! We received a personal phone call thanking us for our order, asking if we had any questions, etc. We were assigned a personal sales rep to connect with and ask any questions to. It was truly shipped overnight for FREE, we received another phone call 2 days later... we thought there was a defect with the guitar. I emailed our personal rep late at night, and he responded on his own time almost immediately! They were willing to completely replace the guitar within a few days at no cost, or fix the problem. And then a week later we received a personal email from the owner.
Hands down the best customer service I've received in a very long time... customer service like this is a lost art these days, but not for Sweetwater!