Sweetwater

From my own experience, I can say that the sales end of sweetwater is very good, with good customer service, deals, and finance options.
Unfortunately, for me that is where the positive experience ends. Sweetwater claims to have the best support and repair team in the industry, with "the fastest turnaround time".
Nothing could be farther from the truth. After the hardware they sold me spontaniously blasting static white noise after 9 months, I payed $27 to send it to their repair crew.
After a few weeks, they send me an email saying they werent actually qualified to fix the device like they had advertized, but needed to send it to actual experts at the manufacturer.
2 full months pass! No calls, no emails, and the support line is unreachable, leaving messages useless. I was not offered any substitute hardware.
Finnally, I became so fed up with waiting that I called a manager to complain. I told him I had read the 2-year all inclusive warranty information and wanted to know how many more weeks of waiting i had to expect.
After that he appologized and offered me a full refund on the devise (although not the shipping fee for the now useless repair ticket). I agreed and proceeded to start waiting 3 days for that to show up.
In conclusion, don't use sweetwater's bulls**t repair, just demand a refund from a manager.

Never had a worse experience with a company.
During black Friday we ordered a guitar for my daughter, who has been saving for years for this special event. The company took our order and our money but nothing came. This is a very expensive guitar and case! I got a call from a guy saying well they were out of stock. Then another call with the excuse that they had to verify my CC. I use it all the time for online and jumped through ridiculous hoops. He said the guitar would be here in 2 days. My daughter literally waited by the window for nearly 2 weeks. We planned to order several years worth of savings in music live sound and band equipment for Christmas and had decided to order it all from Sweetwater. We hesitated when they gave us such a run around for one simple order of a guitar. We missed other company's black Friday deals and Christmas coupons while Sweetwater took their Sweet time. I left messages and finally emailed the guy I had jumped through hoops for before. They were out of stock but he still said I should send a wire transfer to them! I have loved Musician's Friend and Guitar Center in past and never had a single problem ordering from them. My friend who orders a lot from Sweetwater for their bands talked me into using Sweetwater. I know they used to have a good reputation in the past, but these guys are dishonest, and nothing more than a scam company now. I hope you don't risk your money with them. Initially we thought it was worth it for the better deal they had on a warranty. Now that I've asked around I've learned that a warranty from Sweetwater is worthless anyway. I will never risk ordering from these guys again. Stick with someone safe like Musician's Friend or Guitar Center.

Sweetwater refused to sell me an amp UNTIL I paid an outstanding balance on something I bought from them almost a year ago with their 3-payment option - the final payment I supposedly missed was due in March 2016. The weird thing is, I had not heard anything from them about any outstanding balance UNTIL I tried to buy something else! And I wasn't applying for credit, so what the heck? Why not take my money, give me my amp, and then try resolve the outstanding balance issue? How does their policy make any business sense? I can buy the same amp for the same price from another vendor - which I promptly did after canceling my order with Sweetwater - so it's not like they could keep me from getting what I wanted. Anyway, they totally ruined my Sunday, so they've lost a customer for life. Too bad I didn't check out the reviews here before going back to Sweetwater. Do yourself a favor and stay away from Sweetwater, or they might just ruin YOUR day as well!
BTW, they are not BBB accredited, so what does that tell you?

Sweetwater has the best prices and customer service to go with it! I buy all my gear from Sweetwater!

Ty Sweetwater Sales Engineer Colton Smiricky, as always a professional service with a personal touch. I appreciate your personal contact with me via Text & Phone Conversations.
Ty again on the 3 side of the Clave

David #ROCKR #TUMBAO Patocchi
(DopeHat Rhythms)

Great to get a product from, then comes the spam. I ordered a pack of strings and received numerous emails, survey requests and phone calls. OVERKILL and ANNOYING

40 years of owning many,many different types of guitars Logan and his team have made it a simple process time after time

I purchased tuners for my Fender in April. It is now June and I still have not received them. So this is why I will be hesitating to order again.

Can't find better customer service anywhere.Ive been using Sweetwater for all my guitar needs for 5 years.

I bought a few stuff from this store and did ask for a discount, another online store was actually giving me a better price and when I asked for price match the sweetwater told me this:

I believe the fact that I can provide you with a free 2 year warranty, free unlimited technical support, and the fact that I know enough about this equipment to tell you precisely how it will work and how to connect it should be worth the difference of a few dollars, don't you?

Before buying I sent a diagram to the sales rep of what I was looking for to achieve with my mesa boogie dual rectifier and tc electronic g system.

I found out later that he was not correct and the solution was just buying a couple TRS cables and not a full midi switcher, midi splitter, and midi cables.

What I did not like is that I got the wrong advice and now I have to pay the shipping back, I don't like being told something and them end up being the wrong advice, I don't think it was because they wanted to sell something but because he did not know enough what he was talking about. I think clients go to sweetwater because of their knowledge and if I pay more for that they should own it if they give the wrong advice.