Great service and a great product, speedy delivery and I have a great sale rep, Zack, he call me after every delivery and my grand kids look forward to the candy that you send with my package, thanks
I went several times and order online. After 30 years making music i say sweetwater are very patient and take time to awnser and suggest other alternatives.
I ordered a new top of the line mic and there was a misunderstanding with the "bonus bucks" they quickly resolved the issue and kept a happy customer.
Working with Sweetwater was an effortless experience. Placing the order was quick and accurate. The communications were prompt, and the follow up was greatly appreciated. A+++ service!
Definitely the highlight of this company is their OUTSTANDING customer support team. Having a personal rep is so helpful when you have so many options. Best place to buy your music gear.
" Very fair prices., top of the line customer service... will be a repeat customer... to all of you musicians out there... this is a top of the line company to meet your needs "
The drums i bought had some of the hardware that was stripped, also one of the skins for the tom tom had a hole in it. No way it was inspected before shipped.
The best store in USA. They are amazing and have the best products ever! If you have any questions you can send an email, they will help you and you will be satisfied
I got this product and I was excited to you but as soon as I plugged it up been downloaded everything I started hearing static in my song and they started skipping. I called the guy who helped me he never called back until he heard I was shipping everything back i return this person called his name is Eric and he was trying to argue with me on the phone about my return all I wanted was my money back and now today which is June 30th I'm still waiting for refund i returned this back the last Wednesday I'm so upset right now
Sweetwater, what a fantastic place I ordered some cymbals online and within a couple hours received a courtesy call, very personable very awesome, Sweetwater awesome awesome
Jon, Sales Rep at Sweetwater he is patient, knowledgeable, and knows his job. My equipment is Sweet!
Thank you so much for posting this Paula! Your video put a huge smile on my face today, and I shared it with Jon as well! I know Jon works really hard to create an amazing experience for all of his customers, and I am so glad you are working with him! If you need anything, please don't hesitate to reach out!
- Zach Bloom, Sweetwater Customer Experience
Outstanding customer service. Easy and simple to order. Excellent product offerings. What can I say, the best one stop shop for music products so far.
For music equipment sweetwater has the best customer service hands down! They actually call to make sure you had a good buying experience. Great Company!
Brian Hughes, my Sales Engineer, was top-notch in his pre-sale information and post-sale follow-up... this level of customer service should be noticed by all other companies...
I cannot say enough about the customer service I have had here at Sweetwater courtesy of Andrew Plassman.
Andrew Plassman - My Sales Engineer is probably the most knowledged musician I have had the experience of working with in my entire 35 years as a musician. A HUGE THANKS to Andrew Plassman for his patience and true intentions of helping me " The Customer " make the correct choices do to his listening, and all around knowledge of gear in general.
The entire transaction was only about "what I need', not what he could " SELL ME " He listened, asked questions and gained my trust to ensure that i would make the right choices in my purchases and Im grateful to have found him as my sales engineer.
If you are in the market to purchase musical gear I highly recommend SW, and I sure hope you get the pleasure of allowing Andrew to assist you in your quest
Sweetwater is a joke. Candy and smiling faces of strangers on flyers and brochures doesn't stop you from consistently having inaccurate inventory online, an annoying post order process that consists of a phone call frankensteining your very simple, itemized order, multiple emails for ONE order after its been split into multiple pieces, and to top it off garbage quality, broken equipment, smashed cymbals, ripped heads, loose wires, wrong items, like I'm ordering random equipment from a garage sale, and an insane FULL of hassle worthless exchange policy. I call to file a complaint and get it sorted, and I don't get a voicemail or an email in return.
STAY AWAY FROM SWEETWATER AND ORDER FROM AMAZON. OR just go to Tama, Sabian, Ibanez, or whatever brand you like and buy directly from them. This company wont be mailing you free candy and brochures for long. I'm a drummer of 26 years, this is the worst I've ever seen multiple fulfillments later. It's always a hassle. Stay away.
Loved the service. Hate the amp. Sounds great until the whole band plays. Doesnt cut through. Ill be getting Pre amp tubes for my 6505 soon.
Thx Randy England
This company, despite years of my complaints, still continues to subject its customers to Syncrony bankss Credit card. It is HELL!
If you buy there DO NOT USE THEIR CREDIT CARD!
And they could care less what Syncrony does to you!
Excellent customer service! Pricing is the best I found, and I am very pleased with every thing ordered. Ikes, the service rep went above and beyond to help. I will definitely order again.
I was contacted by a sales reps from sweetwater.com. He wanted to know if there was anything he could do for me. I asked him about special pricing on a certain product. After all, that is the point of using a sales rep instead of ordering directly online. I told him the special pricing for the product I was looking for I got from another vendor. He said, "he was not willing to go below $xxx". He went on about how their tech support is the best in the business... yadda yadaa". I told him, "For software, I don't need tech support when there are tons of tutorials online. I need the best price". I told him that I am fully aware of the price they pay per software license and what their markup is. I told him, I understand and respect that every company needs to make a profit. I thanked him for his time and don't see myself ever doing business with them till they become more competitive with their pricing. I have a preferred vendor that I will always stick with, but I figured I would give this guy a chance to earn some $$$.
Overview
Sweetwater has a rating of 4.1 stars from 1,195 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sweetwater most frequently mention customer service, sales rep and free shipping. Sweetwater ranks 1st among Music Equipment sites.
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- Fort Wayne, IN, United States
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Business History
Chuck founded Sweetwater as a recording studio in Fort Wayne in 1979. The business was first located in his home on Getz Road, then moved to a subsequent home on Bass Road. Initially the fledgling company focused on providing recording services to local and national artists and businesses.
Two things prompted the leap from recording studio to music retailer. The first was Chuck's frustration with being unable to find a reliable, knowledgeable music technology retailer. Prices were outrageous, and after-sale technical service and support for the sophisticated electronics he used in his studio were non-existent.
Then, in the early 1980s, the revolutionary Kurzweil K250 appeared. This groundbreaking keyboard gave musicians and composers access to realistic orchestral and other sounds, opening new possibilities for music composition and performance. Chuck created his own sound library for the keyboard, and quickly gained a national reputation as an expert at programming the instrument. Renowned musicians such as Stevie Wonder, Kenny Rogers, and other top names began consulting with Chuck, purchasing K250 factory options and upgrades through him. Recognizing the industry's need for a new, dependable, customer-oriented approach to the musical instrument and professional audio sales channel, Sweetwater became a Kurzweil dealer to fulfill these requests.
As Chuck's expertise became known and the industry grew more sophisticated, those original K250 customers returned again and again for product advice. The company began representing more product lines, and rapidly developed and implemented its unique philosophy of relationship-based selling — treating customers as friends —and unmatched pre- and post-sale customer service.
Sweetwater's primary emphasis quickly shifted from recording studio to music retailer. A new building was constructed on Bass Road and was expanded four times to keep up with the skyrocketing growth of the company. But even that wasn't enough, as the company quickly grew to nearly 220 employees. In late 2005, Sweetwater began the process of moving to their new headquarters, located at the intersection of Kroemer Road and U.S. Highway 30. The location's 38,000-square-foot building will be expanded to a total of 150,000 square feet with the addition of a 40,0000-square-foot state-of-the-art distribution center, a rich-media auditorium and recording studios designed by world-renowned acoustician and studio designer Russ Berger, and a technical training center on a 44-acre property that will allow plenty of room for Sweetwater's massive projected growth: 175 additional full-time employees and $150 million in annual sales by 2009, and $180 million in annual sales and 450 total employees by 2010. Most recently, $1 billion is annual sales and over 2000 employees by 2020.
Today, Sweetwater is recognized as one of the most successful and fastest-growing music retailers in the nation. The company has been named to Inc. magazine's list of the 500 fastest-growing private companies three years in a row, and has received the Music Inc. magazine REX Award for excellence in retailing.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
-Ronnie, thank you for the review. I am sorry to hear about your drums and would like to dig into this and see what happened. Please email me directly so we can make this right for you, alisha_hall@sweetwater.com