I've been ordering music gear from Sweetwater since 2015. Great company, don't pass up their sales people - you may know what you want, but these people exist to help you CHOOSE the best option for you, and they will go the extra mile to advise and inform you. Outstanding buying experience with them, time and time again
This year my identity was stolen, it's been quite a challenge to secure everything I have, dispute charges and file credit fraud and freeze accounts. My Sweetwater account I hadn't gotten to it yet. Someone using my account ordered some items, the team at Sweetwater didn't process it. I received a email and contacted them. My sales rep. Noticed something was not right about the order. This is the kind of company that looks out for their customers. I will be doing business with Sweetwater whenever I need anything they have to offer. A first class company. I would give them the highest rating possible
I've now bought two guitars from Peter, a Taylor and Córdoba. He has treated me not only as a customer but also as a friend. He always follows up on everything and let's you know from beginning to end how things are progressing. But even after the sale is done, he still is in contact to see if everything is going well. I would highly recommend Peter as your sales rep. For Sweetwater items. You won't be sorry and you'll know you have a quality product with his experience.
Even after 'unsubscribing' and requesting that I not receive further email solicitations, I still get spam from these idiots. I asked corey to cease this unwanted weekly stream of advertising. He claimed he "understood". Did it make a difference? NO it did not. Anybody and everybody sells the same stuff at the same price, if I can't have my wishes respected in regards to my privacy I will do business with a company that does. If your inbox is suffering from a low volume of unnecessary commercial hype this outfit will remedy that problem. I'm done with sweetwater.
Sweetwater is a company that values their customers. Over the past few months I've made several purchases. My sales engineer, Greg Titzer made each of my purchases easy. He always goes the extra mile to ensure I'll be happy with my purchase. Sweetwater's prices are very competitive. You can't go wrong with this company.
My Sales Engineer Austin is awesome! He and the Sweetwater team went way out of their way to assist me in getting the right guitar for my needs. I am very thankful to them. Austin has worked with me every step of the way in selecting the right gear at the right price. He's extremely knowledgeable and offered great suggestions and options.
I just can't say it enough, "thank you" Sweetwater!
Excellent service from any company I have dealt with. Brad is with me one on one through email and phone calls. I am not just a number but feel like Im part of a team. He has been willing to listen to all my requests and opinions of my music and sound ideas and answer questions on all.
I only made a small order, however I got a personal phone call letting me know when it shipped. I ordered it 4 days before Christmas and it arrived christmas eve. I then received another call to confirm I received the items and was satisfied.
Bonus: tiny bag of candy and a thank you note was included. If I ever need ANYTHING even remotely musical... I'm coming to sweetwater. Thank you
I recently purchased a small amp from Sweetwater.
These people have won me over! The rep took the time to answer my questions. We chatted about stuff. We laughed. The experience was like a breath of fresh air. I will no longer go to Musicians Friend ( they aren't) and the snobs at Guitar Center... well they need to double check themselves because they aren't all they think they are. Just my 2 cents but I'm sticking to it.
Absolutely love purchasing from Sweetwater! Very knowledgable team who is passionate about helping musicians succeed. I'm currently a pop producer. Songwriter and engineer. My first purchase was an old version of Melodyne about 8 years ago. I've continued to purchase from Sweetwater because their team will do anything to ensure all of their customers have great experiences.
These guys are amazing. I ordered a fender player stratocaster and a couple of guitar cases, and a bunch of accessories. They had everything I was looking for in one place and in stock also wich is totally awesome. I had a few questions and my sales guy Chris was so helpful and professional and answered me realy fast. They have great prices on tons of music gear. I would absolutely recommend sweetwater to anyone looking for there next buy. Trust me you will not be disappointed... thanks again fellas
Been buying my music equipment through Sweetwater for years and never had a single reason to be disappointed. Always fast, courteous and competitive pricing. Every product I have ordered has arrived in great condition and ships quickly. And they always have some candy included! Scott Augustyniak keeps track of my orders and has helped with insight on the product offerings.
This is a company I trust to have a fair price, and sell quality equipment. I don't want to have to do an hour of research to figure out if whatever I'm trying to buy is actually just a piece of junk from a scam seller especially when its just a capo or a tuner.
We are glad to be a place you can trust! We try to sell the best products out there, but it helps knowing that if you do have a problem, our tech support team will be there to help get it fixed! If you ever have issues, even with your capo, call them at 1-800-222-4700 ext 6400
- Zach Bloom, Customer Experience
Amazing personal service for a online seller. Guitar setup was perfect one my Ibanez baritone. They made sure I was happy with all my purchases from them. Be sure to talk to the sales rep to make sure your purchase will do what you hope it will do. I bought an amp that wasn't compatible with acoustic guitar just from looking at the ad and a couple of videos. But Sweetwater made it right by exchanging it for an amp that is compatible.
Edit there is one annoying thing about Sweetwater. Sweetwater follows you around the internet with very annoying flashing ads. This is irritating enough for me to subtract a star.
Sweetwater is my go-to online retailer for music gear. The only pieces of gear I haven't bought through Sweetwater in the past year or two have been boutique effects pedals that they don't carry. I like to support my local brick and mortar stores too, but with interest-free financing (provided you make the payments on time) Sweetwater is pretty much impossible to beat. I've been able to get gear I wouldn't otherwise. The key is to keep to the payment schedule. It's worked really well for me.
Superb customer service received from Jake Landi. The MIDI product he recommended was perfect for my son's needs. Kenny in tech support was extremely eager to assist in getting the MIDI properly connected to the DAW.
Before going to Amazon or any other online retailer for any musical equipment needs, I highly recommend that you give Sweetwater a chance. It only took one call to experience the difference... will be back in the future as my son's musical needs evolve.
I've been doing business with Sweetwater for just about everything from picks to mixers, guitars, mics, studio software... everything. My sales rep, Robby Resnick is responsive, professional and knows his stuff. He has come to know my studio as well as I do and always guides me in the best directions on every topic. I applaud Sweetwater, Mr. Resnick and the whole team there.
Kelly Winters
Burlap Studio, TX
Weather a small order or large Sweetwater gives the same great attention to detail and service to their customers. Phone follow ups, assigning a service coordinator to your orders, and helping solve problems make them a top notch music supplier. You'll not find a better partner for your music needs.
Hi Mike,
Thank you for sharing your experience! We strive to make sure, no matter the size of the order, that every customer is given the same attention to detail during their experience with us. Thank you again for the kind review!
-Quincee Musselman, Sweetwater Customer Experience
These guys are something else. Not only do they have competitive prices here & there but they assign you a personal sales engineer when you sign up. You don't have to talk to them when you wanna buy something... you can talk to them about music production, or you can just shoot the hay with them about anything at all (As long as it's appropriate, of course. Don't call them up & be like "Gee this hemorrhoid is really kicking my butt right now!")
Also they send you candy with every order. And my personal sales engineer actually emails me every month to see how everything is going. Honestly, my own family doesn't even do that. Nobody does that. Nuff said. Check these guys out.
Bought my first guitar from sweetwaters. A Jackson which I could not be more pleased with. Had the Plek Pro Fret Adjustment done too. Very happy. But somehow whammy bar didn't make it. I let Johnathan know and 3 days later I have the bar. Awesome service. No argument just sent. This is my home from now on. I did not know how nice a bar it is and can't wait to try it. ( and the treats) that came with the bar. Whoever is running customer service has their act together. Thanks Sweetwater for nice service all the way.
Overview
Sweetwater has a rating of 4.1 stars from 1,195 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sweetwater most frequently mention customer service, sales rep and free shipping. Sweetwater ranks 1st among Music Equipment sites.
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- Fort Wayne, IN, United States
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Business History
Chuck founded Sweetwater as a recording studio in Fort Wayne in 1979. The business was first located in his home on Getz Road, then moved to a subsequent home on Bass Road. Initially the fledgling company focused on providing recording services to local and national artists and businesses.
Two things prompted the leap from recording studio to music retailer. The first was Chuck's frustration with being unable to find a reliable, knowledgeable music technology retailer. Prices were outrageous, and after-sale technical service and support for the sophisticated electronics he used in his studio were non-existent.
Then, in the early 1980s, the revolutionary Kurzweil K250 appeared. This groundbreaking keyboard gave musicians and composers access to realistic orchestral and other sounds, opening new possibilities for music composition and performance. Chuck created his own sound library for the keyboard, and quickly gained a national reputation as an expert at programming the instrument. Renowned musicians such as Stevie Wonder, Kenny Rogers, and other top names began consulting with Chuck, purchasing K250 factory options and upgrades through him. Recognizing the industry's need for a new, dependable, customer-oriented approach to the musical instrument and professional audio sales channel, Sweetwater became a Kurzweil dealer to fulfill these requests.
As Chuck's expertise became known and the industry grew more sophisticated, those original K250 customers returned again and again for product advice. The company began representing more product lines, and rapidly developed and implemented its unique philosophy of relationship-based selling — treating customers as friends —and unmatched pre- and post-sale customer service.
Sweetwater's primary emphasis quickly shifted from recording studio to music retailer. A new building was constructed on Bass Road and was expanded four times to keep up with the skyrocketing growth of the company. But even that wasn't enough, as the company quickly grew to nearly 220 employees. In late 2005, Sweetwater began the process of moving to their new headquarters, located at the intersection of Kroemer Road and U.S. Highway 30. The location's 38,000-square-foot building will be expanded to a total of 150,000 square feet with the addition of a 40,0000-square-foot state-of-the-art distribution center, a rich-media auditorium and recording studios designed by world-renowned acoustician and studio designer Russ Berger, and a technical training center on a 44-acre property that will allow plenty of room for Sweetwater's massive projected growth: 175 additional full-time employees and $150 million in annual sales by 2009, and $180 million in annual sales and 450 total employees by 2010. Most recently, $1 billion is annual sales and over 2000 employees by 2020.
Today, Sweetwater is recognized as one of the most successful and fastest-growing music retailers in the nation. The company has been named to Inc. magazine's list of the 500 fastest-growing private companies three years in a row, and has received the Music Inc. magazine REX Award for excellence in retailing.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks Spencer, we do pride ourselves on our customer service, and I'm so glad you understand the Sweetwater Difference. If you need anything else, you know where to find us!
- Zach Bloom, Customer Experience