Sweetwater

From start to finish I have nothing but good things to say about this company. The website was easy to navigate, the prices are reasonable and best of all my grandson loves his new drumsticks. And the turnaround time was above expectations. I had the drumsticks within two days so I did not have to worry about not having them for my grandson's birthday. I will be shopping here again.

Being a professional singer/songwriter/entertainer
I put a lot of demand on my gear.
And I expect that same quality
From the companies I deal with.
This is why I make Sweetwater my number one.
Only at Sweetwater will you find the best
Customer service, as well as
The best gear at the best prices.
Hands Down.
Why shop anywhere else?

As an old man I decided to start learning to play the piano. I needed a keyboard and earphones and more so my wife does not have to endure the pain of listening to my practice. I needed help on the website and typed my question - ended up talking to Max Rice who was extraordinarily helpful - and even followed up by email regarding the purchase. This is a very nice personal touch and made me feel I was in a store - not on just on a website. You gave the word "customer" service real meaning!

I bought a guitar case off of Sweetwater for a birthday gift for my roommate. Unfortunately it was the incorrect size as I did not do my research before purchasing. Simon was the representative assigned to my order. I emailed him asking how I could return it. He not only provided a return label to ship it back but helped me figure out which case I needed and got the ball rolling on the replacement. He was so friendly and his customer service was beyond outstanding. Every company needs a Simon. He is so professional and efficient. Thank you Simon for making my experience amazing. I will forever return to Sweetwater for all of my products. You are a gem.

The order was fine and I got my product intact, but the emails, they won't stop. I clicked unsubscribe many times, I've tried blocking them. I don't know what it will take to stop the ads they send but this certainly wasn't worth a simple online order. This bombast should be banned.

I am Jim W6LG, YouTube ham radio Elmer and I have 45,000 subscribers. My Sales Engineer at Sweetwater is absolutely the best. His name is Jonah Gordon, *******700 ext 3807. If you need some advice, he is the guy to call. I do not work for Sweetwater. I have no connection with Sweetwater. I paid full retail for both devices. By the Sweetwater had the lowest price and free shipping! If for you ham radio station you need something, call Jonah. He had relatives with a license and so he understands our needs. Thanks for reading this and 73 from Jim W6LG near Sacramento.

Every order from Sweetwater includes a small packet of candy which I find to be a nice little touch that says a lot to me. It says a lot because even though I'm not ordering hundreds or even thousands of dollars worth of equipment they still include that little packet of candy. That little touch along with their #1 customer service including follow ups on every order no matter how small all say that I'm a valued customer. It is for these very reason why I continue to order from Sweetwater!

I could cite a dozen instances of great service by SweetWater. The most recent: I botched receipt of an item and ultimately the most reliable solution to the time crunch I created was for customer service to arrange for me to pick up my replacement guitar case at a FedEx facility -- not a Walgreens, not a 7-11. Yes, a replacement; they had replaced my item that had a tiny defect without question and without asking me to return the original item in advance.

If you don't believe this, I don't blame you. Their service is unbelievable.

I wrote a review on a product that I ordered, it did not mention my "sales engineer" or say anything subjectively bad about the company, it was imply the facts. The order took longer to ship than they state on their website and the product looked used. They chose not to publish it... I find this disingenuous at the least. My guess is they will not publish anything that doesn't praise them without question. Bad form... for the record about the picture included, there was no film covering the display that was how the display looks with nothing covering it..

"Highly recommend this company. I had ordered two cables and they immediately called me after the order was placed to let me know that one of the cables was not available. They offered other size of cables and shipped them out to me. They even called after the order was received to make sure they were working and I was satisfied! Never have I had a customer service experience like this!" Oh and the candy included was a great touch!

I've only just begun working with Sweetwater. I've placed one order for headphones and two others for small items. Each order is treated like it's a big money order. After the first order shipped, my sales engineer, Jason called to let me know it had shipped. The package came with a brochure thanking me for my order and telling me about Sweetwater. To my surprise, there was a little bag of candy with a thank you printed on the bag, It's little things like this that tell you they care about their customers!

I have shopped at Sweetwater for a few years and spent thousands of dollars. They text and call you when you place an order. I thought this was a sign of good customer service but I never had a problem until now. FedEx delivered my package to the wrong address. This shouldn't be hard to remedy. I contact Sweetwater and let them know what happened. It took four days before they sent out my replacement package. I had to contact them many times just to get that. The final insult was that they would not ship it to my place. I had to pick up my package at a Walgreens near me. I will never place another order with them.