Sweetwater

My experience with Sweetwater has always been very positive, from back when I was ordering equipment for Drew University, to my post-retirement personal needs now, the qualities which stand out: Always generous with time, Rapid response to questions. Super shipping process. In a word, Cool.

I have been a customer of Sweetwater for over 30 years. They have been my "Go-To" source for developing, upgrading and maintaining my home recording studio. After 30 years of working with Sweetwater, I can confidently say they are the best in the industry. If they don't have it, you don't need it. The technical support and customer service is world class. If every company treated customers like Sweetwater does, it would be a nice world to live in. My sales engineer follows up with me consistently throughout the year and has been incredibly responsive. After investing tens of thousands of dollars over the years into my studio, I would not even consider going to anyone else for my recording studio and music gear needs.

I am not fond of online shopping. However, Sweetwater's product showcase, selections in all price ranges, personal care and commitment to customer satisfaction raises the bar when it comes to online shopping. Whether I am buying a $20 or $3000 item, I have complete trust and peace of mind that everything from quality of product to support and commitment by Sweetwater will be outstanding.

First, I have purchased thousands of dollars worth the equipment from Sweetwater in the past. Over the years their service has gotten worse, to the point that I will no longer purchase from them anymore. I've been through three different sales representatives and they all claim they will take better care of you but nope, they just don't care anymore. IMO, they have gotten too big and don't need your business. I will purchase from other, smaller retailers, who appreciate my business. Bye Bye Sweetwater.

Bought a keyboard and stand from them. Friendliest and most helpful company I've ever gotten hardware from. The staff work one on one and are here to help! They've gotten themselves my loyalty for life.

Continually the best service i have ever had in all departments. I recently had a few items in for repair/service. After the repair i was sent an email informing me of the return shipment. I then realized that my address changed and I did not update it in my Sweetwater account. After a mid panic attack it took 1 phone call for Sweetwater to reach out to the shipper and change address info mid shipment. Thank you so much for the professional handling of all my needs.

Every time I've worked with Sweetwater, their customer service, product knowledge and quick service have proven to be exceptional and exactly what I would do for my customers if I owned that business. I can't say enough about how they are "THE" company to deal with for all your musical/podcasting/meeting needs.

Thank you

Paid $23 for overnight shipping. Shipping department still sent it as standard shipping. After several emails finally recieved a call from my CSR. He claimed he would get it sent overnight still for saturday delivery (which was an option at the time of ordering). My package is now in a different state sitting in a shipping facility when it should have been delivered 24 hours ago.

I placed an order for $400 worth of equipment and received the order confirmation email. Since it was Christmas presents and I had an issue with Sweetwater screwing up an e-giftcard last month, I emailed them 4 days later to confirm that the order was processed. The next day I didn't receive a reply so I called them. The worker punched in my order number and told me their fraud department tagged my order as fraudulent and cancelled it. No one bothered to email or call me. Thanks for nearly screwing up Christmas, sweetwater. I placed the identical order with Memphis Drum Shop and they shipped it the next day.

I highly recommend Sweetwater for all your Musical and Electronic purchasing needs. They truly stand behind their Customer Service for their customers. Not only do they have a huge selection to choose from, but they also Educate you on the products they offer. I learned a lot through their videos, which helps me pick the right products for my personal needs.

When the other two guitar shops that I contacted either just wanted to sell out of inventory or were not interested in processing a custom order request my Sales Tech (Adam Hunter)@ Sweetwater Music "got the job done". Sweetwater should have been my first call and not last. It won't happen again!

A stunning acoustic guitar was ordered from the Martin Custom Shop to honor the memory of my Mom who passed away August one year ago.

Also, the relationship that my wife and I have established with Adam@ Sweetwater over the past few years is greatly appreciated.

I recently picked up my 12 string Rickenbacker that needed neck work done and a complete overall inspection so it played as well as it did in 1967. Sweetwater is THE place to go. The luthiers at Sweetwater are very awesome. Their work is impeccable! I also purchased a Ultra Stratocaster HSS from Sweetwater and the whole experience was perfect. The people at Sweetwater know their products well... true professionals.