Surfdome

Unfortunately had a really bad experience with surfdome.
It seems a big scam. I had ordered two shirts for Xmas, 4 weeks in advance. Finally received, after Xmas, a package but instead with two cheap backpacks. Ever since, 8 months have passed, I am trying to get my money back or the right goods. Each time a different customer service person who asks the same and no one gets by the stage of the problem and giving a solution. So much time spent, and still my money lost. Can't believe such companies still exist.

I have been a customer with Surfdome for years now and sadly, have to provide a low rating due to the utterly appalling service that I received upon returning a pair of trainers that Surfdome sent me in the wrong size (their error.) This was inconvenient but accidents happen, not a problem HOWEVER I had to send dozens of emails to get an update. Every time I was answered by a different customer service person. They eventually refunded me but refused to refund the postage that I had to pay to return the item! Despite the fact that one of the MANY customer service agents had said that they would. I really don't have time to play email tennis and it was the most ridiculous and unprofessional customer service that I have ever experienced from the UK. Get it sorted. Awful. Disappointing.

I ordered a surfboard. It arrived on time but when I opened it, I realized it was damaged.

I sent a message to customer service right away with photos. It took them a week to respond. They offered me a discount or return + refund.

I asked for a return + refund and no response. It's been over 2 weeks. I'm appalled by their lack of response.

I'd be extremely cautious purchasing a higher priced item here unless you have the money to blow.

After using surfdome for years often spending upwards of £100-200 per month they have now been taken over by brand alley, wiping all of the decent surfing and skating brands for "trashy cheap products"

It's basically a lame Alibaba of clothes now, will never use again, avoid at all costs!

After reading all the bad reviews here we had serious doubts. But our order (branded, expensive surfskateboard) was fulfilled impeccably. Order was due to arrive on 2. 3. 22, but we received it 2 days earlier.(order date: 22.2.) The skateboard is even better than expected and we will definitely order again. We surf and skate. So it's the perfect store for us. The product variety and quality is ******* times better than what we could find herr in the UAE. We're more than happy!

Very slow process and recently bought the item but never arrived and after ton of sarcasm email then only they refund the payment but the process takes probably 2 months to settle with their customer service which is sucks since they only reply 8 days once hahahaha i also dont know what they do at works. Their delivery partner also not helpful and not well recognised so dont bother to call or email for updates you never get the update from the courier. Thanks!

I used to love Surfdome when I lived in the UK so I was excited when I found out they now have a Canada site. I placed an order and had no updates for over a week. I did not receive any notification that my order had shipped and then when I asked about my order I was given the wrong tracking number and had to contact them again and get a new one. They seem very disorganized. I will not likely shop with them again.

After 5 weeks there is still no sign of my order. Two emails to Customer Relations have been responded to with "we will investigate with the coyrier" and then nothing further is heard from Surfdome. Reviews of their courier service are a litany of complaints about orders never arriving.

I ordered the Osprey Aura AG 65 backpack and while it did arrive, it took twice as long as their advertised shipping time. Tracking info was challenging all on its own. It stated it was in my hometown more than a week before arriving and then was shipped to the other side of the US where it sat for more than a week. When it did arrive the box was water logged and damaged heavily. Fortunately the backpack inside was alright During this time I tried calling Surfdome from the numbers listed on their web site but were unable to get through. I tried multiple times. Customer service did answer emails in timely manner, but just resent inaccurate tracking info that I already knew. Happy with the backpack and the price, but customer service and the shipping company need improvement.

I was scared at first but all my items arrived within 1 week of ordering to Singapore. They have good selections of products that I can't find locally.

I ordered a product compatible with a backpack that I own from the same brand. What I received in the mail was a larger and different model that was not compatible. I sent over 10 different emails and help requests, and racked up close to $200 in international service call charges, not a single response. They did ship the item fast, but better hope they decide to send you the right product and don't expect a return because their customer service is virtually nonexistent.

I received a faulty product four months ago, it took me three months of correspondence to get an approval from a warranty team to send it back. But they keep sending me links to print the label that doesn't work. Four months of countless emails back and forth and I still cannot send it back. They don't even answer me anymore although they already agreed to give me money back after I send them the product. But they made it impossible so I received no service after hundreds of massages. This is exhausting and infuriating and illegal and unfair. Their costumer service does not exist, they are inefficient, nothing gets done only useless correspondence.

Well what can I say about surfdome, plenty! I placed an order on the 28th Nov 2018 making sure I gave enough time for the Xmas presents to arrive, within 2 weeks I recieved two of the presents but the one present the most important present I ordered still to this day has not arrived. I have rang surfdome countless times and left messages, I have written countless emails, all of which with no replys, as for the customer care team in my opinion its non existent or maybe they have all disappeared out the back of the shop into the abyss, anyway the money still has not been refunded back into my account, it is now the day before Xmas eve and I am very angry at what has happened a simple email or a phone call would have been nice, I will never again purchase from surfdome again so please take heed of this review I'm a very disappointed customer

Contacted the supplier on multiple occasions with little to no response.
They have my money but I have no product or understanding of what is going on.
Very unhappy customer, dont use this company.
I should have just driven down the road to ripcurl as it would have saved the dramas but you learn from your mistakes.
What a joke of a company

Do not buy at this store! You are being re-directed to a so called Dutch store. But in the end you have to return an item to the UK at very high costs! If you send an e-mail it takes a month to receive a lousy answer. Misleading and no service. Thank *******@surfdome

They represent like they have a Canadian store, although all their goods ship from the UK and then your hit with 30% duties/taxes. When you land on the site it says would you like to shop at Surfdome Canada. There is no mention that all goods ship from the UK. Stay away
Also their customer service is terrible

Item got stuck in customs and as it was the error of surfdome we agreed that it would be returned from there and I would just get a refund - still waiting a month later. They don't respond well and are very unprofessional. Would never use again

This page is a scam. It has been saying my order is dispatched for days. It is now Christmas Eve and I got in touch with them to find out it has been lost. They didn't even notify me of this. Now they are saying I can get it on the 30th of December. Awful experience, I would not trust this site.

Awful service - do not use this company! I ordered over £430 worth of clothing back on 22nd April after being a customer of theirs for a few years now and always having had a good experience. A package arrived very quickly but contained all of the wrong items (I received horse riding equipment that Surfdome does not even sell - apparently the warehouse is shared with a number of other shops and the customer care person made it sound like this was a recurrent issue). I was asked to return all of the equipment but had to register one of my items as a returned item as there was no option for 'wrong items received' on the online form, which has caused complications on future calls to the company. I issued back the wrong items on 28th April. I then had to wait until 3rd May for confirmation that they would request the correct order be posted out to me. It's now 9th May and I've still received nothing. No further comms from Surfdome or from a delivery company, nothing. I called today and after having been on hold for half an hour was told that only the previous customer services contact I spoke to can help as they all work remotely and there are no details regarding my particular case on their system. This is hugely frustrating after I've received good service from this company before. I'm not sure if the changes relate to restructuring or reorganisation due to Covid, but the service I've received is completely unacceptable. I received a 15% refund after I made a complaint the first time, however they still have over £350 of my money and I've still received nothing. I'm currently still waiting for a call back today. The whole thing has been thoroughly frustrating. I don't usually write bad reviews but felt I had to warn other customers about them!

After multiple emails sent to explain the tracking wasn't working and the item seemed to be lost, instead of responding with help they send me an invoice after 8 days of no response. Can't contact them via the phone.
Easily the worst service i've ever experienced.

Called customer service. 45-minute queue, next in line, disconnected. U.S. Website says free return shipping if you use Paypal. They say that's only for E.U., even though it's highlighted on U.S. site. Chat system is a joke. Reading from script. Just horrific customer service & doesn't follow the policies on its own site.

I ordered a 5 pairs of flipflops and the box came destroyed with only two inside. Contacted them and it's been months with no results.

I ordered two surfboards. One board arrived all well, but the second board never arrived. I am in email exchange with Surfdome customer service for the last 5 weeks and their response is that FebEx is not responding to them... very poor. Feels almost as if I was scammed by Surfdome.