Surfdome

I had the most awesome experience with this company order a surfboard it came a day early. Was worried about other ppl reviews about the customer service experience but lucky I didn't have to go through that. All smiles

Disgusting delivery service, I could not assess the quality of the clothes, because I have not received my parcel since February 2022. As a matter of fact, no one has returned the money, and it's been almost a year. Customer service writes that unfortunately, it is impossible to solve my problem. How is that even possible? I do not recommend it, do not order anything here!

After using surfdome for years often spending upwards of £100-200 per month they have now been taken over by brand alley, wiping all of the decent surfing and skating brands for "trashy cheap products"

It's basically a lame Alibaba of clothes now, will never use again, avoid at all costs!

After 5 weeks there is still no sign of my order. Two emails to Customer Relations have been responded to with "we will investigate with the coyrier" and then nothing further is heard from Surfdome. Reviews of their courier service are a litany of complaints about orders never arriving.

I ordered a surfboard. It arrived on time but when I opened it, I realized it was damaged.

I sent a message to customer service right away with photos. It took them a week to respond. They offered me a discount or return + refund.

I asked for a return + refund and no response. It's been over 2 weeks. I'm appalled by their lack of response.

I'd be extremely cautious purchasing a higher priced item here unless you have the money to blow.

I received a faulty product four months ago, it took me three months of correspondence to get an approval from a warranty team to send it back. But they keep sending me links to print the label that doesn't work. Four months of countless emails back and forth and I still cannot send it back. They don't even answer me anymore although they already agreed to give me money back after I send them the product. But they made it impossible so I received no service after hundreds of massages. This is exhausting and infuriating and illegal and unfair. Their costumer service does not exist, they are inefficient, nothing gets done only useless correspondence.

They represent like they have a Canadian store, although all their goods ship from the UK and then your hit with 30% duties/taxes. When you land on the site it says would you like to shop at Surfdome Canada. There is no mention that all goods ship from the UK. Stay away
Also their customer service is terrible

Very slow process and recently bought the item but never arrived and after ton of sarcasm email then only they refund the payment but the process takes probably 2 months to settle with their customer service which is sucks since they only reply 8 days once hahahaha i also dont know what they do at works. Their delivery partner also not helpful and not well recognised so dont bother to call or email for updates you never get the update from the courier. Thanks!

After multiple emails sent to explain the tracking wasn't working and the item seemed to be lost, instead of responding with help they send me an invoice after 8 days of no response. Can't contact them via the phone.
Easily the worst service i've ever experienced.

I ordered a product compatible with a backpack that I own from the same brand. What I received in the mail was a larger and different model that was not compatible. I sent over 10 different emails and help requests, and racked up close to $200 in international service call charges, not a single response. They did ship the item fast, but better hope they decide to send you the right product and don't expect a return because their customer service is virtually nonexistent.

I panicked a bit as I didn't get a confirmation email, then read all these terrible reviews and thought I might have been scammed, but I called CS (5m wait) and turned out I made error on email info. Items arrived quickly and as described for an excellent price. I would say to other reviewers to read the t&C's on returns when buying online. I have made the mistake before ordering shoes from Spain and return was too costly to be worth it. It's part of the deal being able to order cheap stuff from around the world. If in doubt, support your local shops. This is a legit company that gave great service and support. Thank you.

Contacted the supplier on multiple occasions with little to no response.
They have my money but I have no product or understanding of what is going on.
Very unhappy customer, dont use this company.
I should have just driven down the road to ripcurl as it would have saved the dramas but you learn from your mistakes.
What a joke of a company

Unfortunately had a really bad experience with surfdome.
It seems a big scam. I had ordered two shirts for Xmas, 4 weeks in advance. Finally received, after Xmas, a package but instead with two cheap backpacks. Ever since, 8 months have passed, I am trying to get my money back or the right goods. Each time a different customer service person who asks the same and no one gets by the stage of the problem and giving a solution. So much time spent, and still my money lost. Can't believe such companies still exist.

I was scared at first but all my items arrived within 1 week of ordering to Singapore. They have good selections of products that I can't find locally.

Called customer service. 45-minute queue, next in line, disconnected. U.S. Website says free return shipping if you use Paypal. They say that's only for E.U., even though it's highlighted on U.S. site. Chat system is a joke. Reading from script. Just horrific customer service & doesn't follow the policies on its own site.

After reading all the bad reviews here we had serious doubts. But our order (branded, expensive surfskateboard) was fulfilled impeccably. Order was due to arrive on 2. 3. 22, but we received it 2 days earlier.(order date: 22.2.) The skateboard is even better than expected and we will definitely order again. We surf and skate. So it's the perfect store for us. The product variety and quality is ******* times better than what we could find herr in the UAE. We're more than happy!

Very unfriendly with a corporate return policy from the previous century. Pretends to have a surf image but they easily make you pay 25% of the item price for a return?! If you ask them about it and tell them that you just want to swap the size, they keep on referring to their general terms and conditions pretending to be Apple or Google.

Apparently they have never heard of the existence of e-commerce brands like Zalando and Amazon. I expect them to be out of business very soon

If you live outside of the UK do not buy here!

After reading negative reviews here, we were nervous about our item not arriving on time. Not only did it arrive on time, but it arrived 4 days early! Although the US toll free customer service phone number did not work, email customer service DOES work. We received a very prompt email reply with tracking information. The price was right, the product is amazing and the customer service was timely. Be patient if coming from overseas. The website gives accurate estimate.