Julia S.

If I could rate with 0 stars, I would!

I recently placed 2 orders.

1 item had not been deliverd, despite the delivery being scheduled with imile. When reaching out to desertcart (for the 3rd time regarding the delay of this order) they told me I need to get in touch with imile. When reaching out to imile (for the 2nd time), they told me the order had been recalled and will not be delivered.

The second item was apparently oversized and when I reached out to desertcart the day after the item was supposed to be delivered, they informed me that the item was oversized and after re-measuring they will ship it.
Instead, I received an email with the information that I need to pay an additional fee of 270 AED in order to receive the shipment. They justified it by saying that this would be mentioned in their T&Cs. But, their T&Cs are not loading. At no point was it mentioned during the order process that an additional fee might apply for the delivery of an oversized item.
Today they just cancelled the order!

Also, the manner in which the customer service was handling the inquiries about the orders was more of a "push the matter towards someone else".

Both items were christmas gifts for our kids! Very disappointing!

I absolutely do not recommend desertcard!

After reading all the bad reviews here we had serious doubts. But our order (branded, expensive surfskateboard) was fulfilled impeccably. Order was due to arrive on 2. 3. 22, but we received it 2 days earlier.(order date: 22.2.) The skateboard is even better than expected and we will definitely order again. We surf and skate. So it's the perfect store for us. The product variety and quality is ******* times better than what we could find herr in the UAE. We're more than happy!