I took my chances and read the reviews but the price point was to cheap to pass up. I ordered a travel backpack, Osprey Farpoint 70 Backpack - Volcanic Grey. Paid $139 with promo code and shipping was free to Canada. It took 4-5 days to arrive from UK which was surprising. Upon arrival, I paid an extra $30 for duty. Not a bad price compared to local shops.
Paid for shipping for an item and was charged by Surfdome. Then was charged again because the were sneaky and made the order cash on delivery. No notice of this. Would not refund the money they took for shipping and paid twice. Worst customer service ever. Don't buy here.
Ordered a Osprey daylite, never arrived, and then had a different person responding to each email I sent. Most didn't have English as a first language and all of them responded in a way which was clear that they hadn't read my email. They might offer competitive prices but that's no good if you never receive the item and your call for a replacement/refund then goes unheeded.
I didn't even want to give them 1star!
Customer services are awful! Never answer the phone, the only email you get back is the automated one!
Ordered these trainers on the 3rd December as a Christmas gift and apart from the order confirmation email I've heard nothing since!
Clutching at straws I messaged them on Instagram after an explanation to which I get told the item is out of stock and I won't be getting it.
Don't bother wasting your time ordering from here! They're awful!
Bought a pair of Birkenstock's and used the size chart and the shoes came in a size too big. Not a big deal, we'll...$15 to ship, $21 to return(they don't do exchanges). You have to return the shoe and order a new pair. I wasn't spending another $15 to get the correct size... went to Nordstrom and had great customer service, but now I'm out $36. Never will I use this company again!
I was looking for an Osprey Fairview 70. I did a quick search on google and Surfdome was the cheapest. I compared it to online shops and local shops in my area, they didn't come close. I purchased the backpack for $129.58 CDN and when it arrived I paid $36 for duty charges. It came in 10 days which wasn't too bad for free shipping. I'm happy that I saved on this purchase and that it went through lol. I used PayPal to make this purchase, they offer some sort of protection if anything goes sideways.
I ordered 172cm Candide Faction 2.0 skis and they sent me 178cm skis. Not only do they charge for the return where I have to pay they did some odd security check that made me wait on my item for several days. I should have headed the warnings about this awful site but I did not.
I was a bit nervous to order from a site that had so many complaints, especially ordering from a different country. I had no problem. Item was exact item, correct size and great pricing. Will definitely order from Surfdome again.
I ordered a carry on suitcase from these clowns, I was in Australia and the website had. com.au on it making me think that they were in Australia, Check out was in AUD, Got an email saying it would be delivered by Friday and a tracking link that did not work. Friday rolls around and I thought I would ring them, that's when I realized they were in fact in the UK. Lady was unapologetic about the misleading website and could provide no reason why the package wasn't delivered. I had left the country by almost a week by the time the suitcase was delivered and apparently I am supposed to organise someone back in Australia to sort out shipping it back to them. Shop elsewhere, not worth the hassle!
Ordered a hat from the site and it said it would take a month to arrive. The day before it was suppose to arrive surfdome cancelled my order for no reason, didn't refund me the shipping costs and still had the item on there website. I emailed them asking why my item was cancelled and the shipping wasn't refined and they only said I wasn't entitled to a refund in shipping. If that's not a scam then I don't know what is. Item is still on there website...
I ordered a pair of Oakley sunglasses and Surfdom sent the package via FedEx. The package was held and needed information from Surfdom. I sent 3 e-mails and called 3 times. None of the e-mails were responded to and each time I called I was on hold for 15-30 minutes. When I spoke to a representative they told me they would contact FedEx to resolve. From my chair, they took no action with FedEx. I am expecting FedEx to return the package to sender and I am not sure I will be reimbursed my purchase price back from the company. Be very careful doing business with this company.
I was a bit hesitant to order from a site that seems to have very few reviews and many complaints about poor communication and out of stock items.
I ordered an Ospray Farpoint 40 from Surfdome because it was $40 less than the best price I could find (Amazon, etc). Surfdome is in England and I'm in the western USA. Shipping was free so it was a fantastic deal. I ordered it on Nov. 8. It shipped the following day, and it arrived Nov. 15th. I received 5 or 6 status emails that tracked my package to my house. Very nice! My last worry was the quality of the backpack, would it be used? I'm happy to say it was a new, unopened pack with all the tags. Perfect.
I could not be happier.
Ordered on the 2nd of december. DHL at the front door on the 10th with 2 packages but can't deliver because Surfdome paid only for one. Packages returned to Surfdome by DHL. Since the 10th trying to engage with Surfdome by all media. No luck. My sons go on ski holidays mid next week. Will Surfdome contact me and make all efforts to get us the goods on time? Holding my breadth!
If I could give 0 stars I would.
I ordered 2 items for ny daughter, one came through missing a wetsuit which wasn't cheap either I might add.
I raised it as missing and told I'm a liar. I have been told it was packaged and sent... I've got nothing in terms of support, had an online advisor using CAPITAL letters in responses "IT WAS INDEED PACKAGED CORRECTLY'. So far I'm 40 pounds down, no item, no support and about 4 hours of back and forth to try and get something done about it.
Asked for complaints process and procedure and was given the main 'contact us' link which I'd already used to contact the person I was speaking to!
First time I've ever had the misfortune of having an online order go wrong, might not be the last but I can assure you it won't ever be with this company again. I'm pulling my hair out trying to deal with this and apart from being called a liar and a thief (that's what is being suggested) I've achieved nothing. Would I really spend this much time and energy if I was a liar and a theif? Really?
So angry... Next action I guess will be to take it up with my CC provider who'll give me back the money and then take it up with them. Honestly running out of energy and I'd strongly advise against anyone using this company as it stands.
If rectified I may edit this post slightly... But for now, not a chance.
HORRIBLE company! I ordered a pair of sandals on Feb 27th. STILL havent received them and have not heard back from the company after they said they would look into this and get back to me. DO NOT waste your time!
Ordered two pairs of Birkenstock and order arrived on time and delivered items I expected. Was nervous when in saw other reviews however my transaction with Surfdome couldn't have gone any smoother.
I ordered 2 pairs of birkenstock on 5/17/2022 and received them on Friday, May 20th. So happy with my purchase. Thank you!
Marlene
Long Island, NY
Only a couple days late, understandable as we are in the middle of a pandemic, tracking was a little bit off but that may be the courriers fault. Good conditions, good prices. Happy with my purchase
I read a lot of bad reviews after I placed an order with this company and was afraid I had made a mistake ordering from them; I placed an order at 10pm on Wednesday 8/12/2020, paid for the 2-day delivery and had my package early 8/14/2020, I'm very satisfied and glad I didn't have any issues. I would definitely order again but first I want to see if I get charged extra for any out of Country fees.
Just received my first order from this company. Have to say I love the item and it's great quality and actually better than expected... would definitely order from them again
Overview
Surfdome has a rating of 2.3 stars from 79 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Surfdome most frequently mention and customer service. Surfdome ranks 3rd among Surfing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members