Overview
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Fast.very fast hopefully indont have any issues;because last year i did;but hopefully this year i could be able to take my pet with me in the cabin
Got my pet accepted within a day. I don't know what I would do without this. My pet is very much happy and much very supportive. Thank you!
Hello Nadia!
We’re so glad to hear the process was quick and easy for you! It’s wonderful knowing your pet is by your side bringing you the support and comfort you deserve. Thank you for trusting us—we’re always here if you ever need anything else!
When I checked the drs name it comes up a lot of fraud names when I tried to get hold of someone I couldn't get an answer so I dont really know if the papers are ligit
Hello Billy,
Thank you so much for bringing this up—we understand how important it is to feel confident and secure in the legitimacy of your ESA letter. 💙
Please know that Support Pets works exclusively with licensed medical professionals who are qualified to evaluate and approve ESA letters under the Fair Housing Act. Each case is individually reviewed, and our process is designed to meet all legal requirements.
If you’re unsure about your documents or the provider listed, we encourage you to reach out directly to our support team at info@supportpets. Com or through the live chat on www.supportpets. Com. They’ll be happy to confirm your details and walk you through anything you need.
We appreciate you choosing us and want to make sure you feel confident in the service you received.
This website was easy to use and super quick! I applied and got approved the next day, customer service was quick to reply as well.
Hello Madison!
We're so happy to hear that you had a quick and easy experience! Providing fast service and great support is what we strive for. Thank you for trusting us, and if you ever need anything, we're here to help!
Yes I couldn't be happier now I can take my dogs everywhere and now I don't have to leave them behind ever again. Thank you so much
Hello Faith,
Our pleasure! It’s always great to hear such positive feedback. Thanks for being a part of our community!
Was a very easy, fast process. Applied one day and had all the documents the next morning. Was very affordable and no stress or complications.
Hi there Anthony!
We're so happy to hear that the process was fast, easy, and stress-free for you! Thank you for trusting us and for your kind words. Let us know if you ever need anything—we're here to help!
The process was quick and painless. It was much easier than I thought it would be. Highly recommend.
Hi Alexandra!
We're so glad to hear that the process was quick and easy for you! Thank you for your recommendation and for trusting us. If you ever need anything, we’re here to help!
It does not take long. You recieve your signed documents quickly and the feeling of security is instant. You won't regret it.
Hi Angela!
We're glad the process was quick and gave you peace of mind right away. Thank you for your kind words—it's great to know you feel supported. Let us know if you ever need anything else.
This was a very smooth process and they worked on my application fast i am very pleased with the outcome
Hi Ronisha,
Our pleasure! We’re grateful for the opportunity to serve you and make a difference.
It is easy and affordable and very helpful! I would definitely use this website again for any future orders!
Hi Lauren,
Our pleasure! Seeing your satisfaction makes all our hard work worth it.
I'm just so glad I found you guys. No I can take my little Freddles with me every where I go! Thanks!
Hello Marian!
We're so happy to hear that you and Freddles can stay together wherever you go! Thank you for trusting us. Let us know if you ever need anything—we’re here to help!
The process wasn't as easy as I thought it would be. Wish you had a package deal for the leash and vest
Hello Gregory!
We appreciate your feedback! We strive to make the process as smooth as possible and are always looking for ways to improve. Some of our packages do include physical items like vests and leashes, so feel free to check with our support team for available options. Let us know if we can assist you in any way!
I am so happy at how easy and straightforward the process was. It didn't take much time and the response was much faster than expected.
Hi Stacy!
We’re so happy to hear the process felt simple and stress-free for you. It means a lot that you trusted us based on what you saw and read. Thanks for choosing Support Pets—we’re here anytime you need us.
This was helping me so much, my dog it's a blessing in my life, and I'm so grateful that this document kept her in my life. Thank you, Support Pets!
Hi there Camila!
We're truly glad to hear how much your dog means to you and that we could help keep her by your side. Thank you for trusting us—we're always here to support you whenever you need it.
I think the only thing that I was miss I have to buy to spend 140 some dollars and I need to know how to get into this. Thank you.
I have been struggling with my mental health for year and my sweet boy always helps me and now I don't have to worry about where to live with him
Hello Deanna,
Our pleasure! We’re here to ensure your experience remains outstanding.
I can't seem to find where my order for my fur baby's gear is or how to login to my account to possibly even track it. So much information but that doesn't seem to be part of all of the emails I've received
Hello Stephanie,
We apologize for the inconvenience you're experiencing in tracking your order and contacting our support team. To assist you in locating your fur baby's gear and to provide a tracking number, please reach out to our customer support. You can contact us via email at info@supportpets.com or use the chat option available on our website. Please include your order details and the email address used during purchase to help us locate your order promptly.
If you haven't received a tracking number yet, please check your email's inbox, spam, or junk folders, as tracking information is typically sent once the order is shipped. If it's been over three weeks since you placed your order and you haven't received the tracking information, please let us know so we can resolve the issue as quickly as possible.
Being able to travel with my baby is priceless, thanks to Support Pets I can have my little companion everywhere. Thanks
Hello Bertha,
Thank you for sharing something so meaningful. We’re honored to have played a part in helping you and your companion stay together—especially when it brings you peace and comfort.
It’s our goal to make the process easy and truly supportive for those who need it most.
Have a great Sunday! 🐾🐶
Received my order on line with ease, it was easy to accomplish all this on line with no hassle. Thank you
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Katiana!
We're glad to hear you received your documents quickly! If you had any issues last year, we hope this time everything goes smoothly for you. Thanks for chosing us!