Overview
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I am very satisfied with overall experience. The DR approval was state licensed in my state! Very thankful how easy it was to get ESA approval.
Excellent easy to follow directions loved the video it had a lot of information that i can use. Also I enjoyed how easy it was to order the product
Hello Trudy!
We're so happy to hear that you had a smooth experience and found the information helpful. It’s truly special that your loved one was able to have their pet by their side, and we’re honored to be a part of helping others do the same. Thank you for trusting us, and if you ever need anything, we’re here for you!
Having this opportunity really satisfy my needs to be calm and having my best friends wherever I go thank you to support pets for this help.
Hi there Eddie!
We're so happy to hear that having your ESA brings you peace and comfort! Your best friend deserves to be by your side, and we're glad we could help make that possible. Thank you for trusting us and for choosing Support Pets. Let us know if you ever need anything—we're here for you!
From initial contact to printing out documents, I found Support Pets professional, easy to understand nad fast.
Hello Donna,
We love hearing that your experience was as easy as a Sunday morning walk with your pup! Our goal is to make the process simple, professional, and fast, and we're so glad we could deliver that for you.
If you ever need anything in the future, we’re always here to help! Enjoy your time with your ESA.
This saved me a lot of money in pet fees for my little loves to live with me in a rental. I am thankful!
Hello Stephanie,
Our pleasure! We appreciate your support and look forward to continuing to assist you.
My experience has been that slinky is a wonderful dog and he brings joy to me every day and he really helps me relax and have fun with him we go for walks every day and night we play with his toys first thing every morning after letting him go outside in my fence in back yard to do his duties of going pee and poopoo he's just a good support dog 🐕 for me thank you for
Allowing him to be my support dog
Hello Richard,
Thank you for sharing your story about Slinky! 🐾💙 It’s heartwarming to hear how much joy and support he brings to your life every day. Dogs like Slinky are truly special companions, and it’s wonderful that he’s there to help you relax and brighten your days with his playful energy.
We’re so glad you chose us to help make him your official support dog and that your friends recommended our service. If there’s anything else we can do for you and Slinky, don’t hesitate to reach out. Wishing you both many happy walks and fun-filled mornings together! 😊
I had breast cancer, so I was verry upset about it. And I adopt it a dog and she make me happy and moved my stress, so I need to take her anywhere. Then I found out about aboutb ESA. Then I heard about support animals ESA. They asked some questions and waited 48 hours the latter came out. So now I can anywhere with my dog. So thank you, support animals.
Hi JungA A
Thank you for sharing your story—your journey is truly inspiring. 🐾💙 We’re so glad to hear that your dog has brought you happiness and helped ease your stress. It’s wonderful that you were able to get the documentation you needed quickly and easily. Just a reminder, while your ESA provides essential emotional support, their access to public spaces depends on each establishment’s policy since ESAs don’t have the same public access rights as service animals.
If you ever need further assistance or have questions, we’re here for you. Thank you for choosing us to support you and your furry companion! 😊
So far so good. The best in the world, you couldn't ask for a better organization. I love this place and will be furever grateful.
Great help in getting my animals qualified for ESA. This will help my emotional state and better life
Hi Denver,
We’re glad we could help get your animals qualified as ESAs—it’s wonderful to hear that this support will make a positive impact on your emotional well-being and quality of life.
Thank you for trusting Support Pets!
It was very easy to enroll, and the customer service and support I have received have been excellent.
Hello Jesus,
We're so happy to hear that! Making the process easy and providing great support is exactly what we aim for — thank you for sharing your experience.
We’re here whenever you need us!
Have a great Monday! 🐾🐶
I used support pets in the past and they have been very helpful and I will continue to. I highly recommend them!
Hi there Margo!
Thank you so much for your continued trust and recommendation. We’re really glad we’ve been able to support you through your travels and provide comfort along the way. It means a lot to be part of your journey, and we’re always here whenever you need us.
Easy, smooth process! Appreciated the direct process, the humor in the offers and how fast it all went. Good educational component too.
Hello Regina,
Our pleasure! Your kind words reinforce our commitment to providing exceptional service. We’re glad to have met your expectations and will continue working hard for you.
Over all good, easy to fill, I'd like to have a bundle so I don't have to be purchasing everything individually tho
Hi Pablo!
We're glad to hear you had an easy and quick experience! We appreciate your feedback about bundling options and will pass it along to our team. Thank you for choosing us, and if you ever need anything, we're here to help!
Quick to answer any questions I had. Question were simply to understand and customer service was rapid with answer questions or concerns.
Hello Leishla,
Our pleasure! We’re so grateful for your support. Thanks for being part of our community!
I think the questions were appropriate to assess my needs and those of my friend and colleague Theo.
Hi there Leonor!
Thank you for your feedback! We're glad to hear the questions helped assess your needs effectively. If you or Theo need any further assistance, we're always here to support you.
I do wish my reasons for why we need this could save for future reasons why. I spilled my heart out the first year and it gets harder for me to remember what I wrote the previous years, but otherwise love this so much. Thank you.
Hi Denise,
We’re so grateful for your thoughtful feedback! It’s wonderful to know we’ve met your expectations. Have an amazing day!
I'm extremely happy, the process was so easy and support pets were a great guidance throughout the process.
Hello Rafaela,
Our pleasure! Your feedback encourages us to keep improving and providing a better experience every day.
So far everything is well laid out and on time. Now just waiting on his vest and things thru the mail.
Hi Carrie! Thank you for your feedback!
We’re glad to hear everything has been smooth so far. Your order is on its way, and if you have any questions, feel free to reach out. We’re here to help!
I was abke to easily get my pets certified as ESA in about 10 minutes and received the documentary the following day.
Hello Jordyn!
We're glad to hear the process was quick and straightforward for you, and that you received your documents promptly. Thank you for sharing your experience—let us know if you need any further support.
I have been trying to get my ID card for my dog split I have had nothing but trouble with your website. It is all very difficult and your response. Time to get help is not nice. You need to do something to simplify your website for elderly people that are computer illiterate.
Hi Gregory,
We sincerely apologize for the challenges you’ve experienced with our website and the delays in our response time. We understand how frustrating this must be, especially when trying to access something as important as your dog’s ID card.
Improving accessibility and simplifying our website for all users, including elderly individuals, is a priority, and your feedback is extremely valuable. In the meantime, please contact us directly we've sent you a private message with further details.
Thank you for your patience, and we’re here to help resolve this for you as soon as possible. 🐾💙
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Melissa,
Our pleasure! We’re grateful for your kind words. Thanks for sharing your experience with us!