Overview
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I needed to get my esa letter quickly so that I could move with my dog and it was very convenient and quick
This was so easy and quick! I am grateful I was able to get the documentation so quickly from support pets. Thank you!
Hi Michael!
Thank you for your kind feedback! We're glad the process was quick and easy for you. We’re happy we could help you get the documentation you needed.
Received documents and ESA vest quickly. Usually, clothes fit large on my dog, so I ordered one fuse down. The vest was just a tight around the belly. I emailed to see about exchanging and I received a reply within the hour. Thank you!
Hi Sarah,
Thank you for sharing your wonderful experience! We’re so glad to hear that you received your documents and vest quickly and that our team was able to assist you with the exchange so efficiently. It’s heartwarming to know that your Shih Tzu mix is such a great travel companion and brings you comfort during challenging times. 🐾💙
We’re honored to support you, especially with your sons serving in the military—thank you to them for their service! If there’s anything else we can do to help, don’t hesitate to reach out. Wishing you and your furry traveler many smooth and comforting journeys ahead! 😊✈️
Applied and answered a few questions and was approved, which for someone that deals with a lot of stress, it was very soothing.
Hi Tracey!
We're so glad to hear that the process was smooth and stress-free for you. Making things easy and accessible is our goal, and we’re happy we could provide that peace of mind. If you ever need anything, we’re here to help!
Customer service is very fast, friendly and helpful. It's easy to get everything submitted to be approved for the ESA and affordable.
Hello Ericka! Thank you for your feedback!
We’re so happy to hear that you found our customer service fast, friendly, and helpful, and that the process was easy and affordable for you. Referrals mean so much to us, and we’re glad your friend recommended us. If you ever need further assistance, we’re here to help!
So far it was super easy I just had to wait to get paid to be able to do it. I did put down Texas tho because that's where I am moving to from Ny
I got an email within 12 hours. They had approved my request and a few hours later, I got her documents. Quick and helpful, as if she was respected. Now I wish society will do the same, just because she is a Pittie does mean she is bad. She's 10 months old, she starts training in a week.
Hi Nicole,
Thank you for sharing your experience! We’re so glad to hear the process was quick and helpful, and it’s wonderful that your Pittie is getting the recognition she deserves. Pitties are amazing dogs with so much love to give, and it’s heartbreaking how often they’re misunderstood.
Starting her training at 10 months is fantastic—she’ll be even more of a star! Wishing you both the best on this journey, and we’re here to support you whenever you need. 🐾💙
It was very easy to get my cat registered and we get the paperwork the same day I'm thrilled I'll do it again
Hello Debra,
Our pleasure! It’s wonderful to hear such positive things from you. Thanks for being part of our journey!
We knew what we were doing so it was very easy to get this done. As when we first signed up everything was well explained and easy to execute.
I was very happy with the results of working with this company I have tried multiple different companies and by far this is the best one
Hello Victor,
Thank you so much for your kind words! We're truly glad we could help and that your experience with us stood out from the rest.
Keeping your dog with you where it matters most is exactly what we’re here for.
Have a great Sunday! 🐾🐶
The process was short and simple, easy to navigate. I was able to get my ESA documents when my puppy is not allowed at my apartment.
Hello Danielle!
We’re so glad the process was quick and easy for you, and that you were able to get the documents you needed for your puppy. It’s always our goal to help make situations like yours a little less stressful. We’re here if you ever need anything else!
Was so easy to do and fast. I'm so thankful. They also have me psd recommendation and travel letter and i didn't even ask for it. So worth it
Hi Ioni!
We’re really glad to hear everything went so smoothly for you and that you got even more support than you expected. It’s great that your brother’s recommendation helped you find us. If you ever need anything else, we’re always here to help.
Fast and friendly and very efficient was able to get the documentation quickly that I needed to prove that my dogs were e.Sa dogs thank you.
Hello Terri,
Our pleasure! It’s great to know our efforts are paying off for our customers.
Everything was efficient and easy. My sister had recommended Support Pets to help me with my situation and I am very much pleased with my experience.
Hello Camila!
We’re so glad to hear your experience was smooth and helpful. It’s always great to know our service came recommended by someone close to you. Thanks for trusting us—we’re here if you ever need anything else.
Was happy over all on how fast. But there was some hidden fees I didn't know about. Didn't expect it cost as much as it did.
Hello Tammy!
Thank you for sharing your experience. We're glad the service was fast and that your pets bring you so much comfort during a difficult time. We’re sorry to hear there were some unexpected fees—your feedback is valuable and helps us improve clarity. If you have any concerns or need further support, our team is here to help at info@supportpets. Com.
This was a super fast and a very convenient process. I didn't know how easy this could be but support pets made this experience a 10/10.
Hi Skylar,
We absolutely love hearing this! Thank you so much for sharing your experience. We're thrilled that our process was fast, easy, and convenient for you. A big thank you to your mom as well for the wonderful recommendation! Your trust means everything to us, and we’re honored to support you on this journey with your emotional support animal.
I need an ESA card for my wallet - didn't get one this time. The fist time I got my ESA I received a hard copy card to carry with me. What happen to those?
Hello Lesia,
Thank you for reaching out! The ESA card is sold separately, which is why it was not included with your order unless you specifically purchased it. If you didn’t purchase the card separately, that’s why it wasn’t included.
However, if you did purchase the card but haven’t received it yet, we apologize for the delay. Please contact our support team at info@supportpets.com or use the chat option on our website, www.supportpets.com, and we’ll help resolve the issue and get your card to you as quickly as possible.
We appreciate your patience and understanding!
I was having issues keeping my fur babies by my side and all they do for me, now I can freely take them and have them everywhere I go!
Hello Shade!
We're so happy to hear that! It's wonderful that your fur babies can stay by your side where they belong. Thank you for sharing, and we're here for you whenever you need us!
Straight forward & easy. Got my results & documents quick. I've used this site previously for my two animals & it was just as easy then.
Hi Abbygayle!
Thank you for coming back and sharing your experience! We're so glad the process has been consistently easy for you. We're always here to support you and your pets whenever you need us!
The process was easy and quick. I am thankful for be a part of the process for my pet Tiger who means the world to me.
Hi Jasmine!
Thank you for sharing that. We're so glad the process was quick and easy for you, and it's clear how much Tiger means to you. We’re honored to be part of your journey and appreciate the referral.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mackenzie!
Thank you for your feedback! We're glad the process was quick and convenient for you, especially during your move. Wishing you and your dog a smooth transition to your new home!