Overview
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
My daughters told me about this and I went to apply for my dog, I got a quick response and I'm happy that I did it. Thank you for everything
This was a very easy process and the videos helped explain the rules and documentation in a way I could understand. I would definitely recommend this company.
The process for getting through the approval and receiving documentation was fine. I think the price is a lot.
Hi Kayleigh!
We’re glad to hear the process went smoothly for you. We understand that cost can be a concern, which is why we aim to keep our pricing as reasonable as possible while working with licensed professionals. If you ever have questions or need support, we’re here to help.
The question we're straight to the point, easy to answer and I got my pets certified within 48 hours.
Hello Alyssa! We're so glad to hear that the process was fast and straightforward for you! Thank you for trusting us, and if you ever need anything, we're here to help!
So far so good. I received my letters in less than 24 hours. I asked 3 of my own providers first, and none of them are doing the letters anymore.
Hi Rachel!
We’re really glad we could step in and help when your providers weren’t able to. It's great to hear you received your letters so quickly and that the process worked well for you. If you ever have questions or need support, we're here for you!
Easy application. Quick approval. Answered the relevant questions and submitted the photo and had my documents within 24 hours
Hi there Alexandra!
Thank you for your feedback! We're glad the application was easy and that you received quick approval. It's great to hear that you got your documents within 24 hours for your apartment. We appreciate you choosing us!
Getting my dogs registered to be ESA was easy to do. All you needed to do was answer a few question and then 2 days later I got my documentation.
Step by step instructions.
Help when need be.
I will definitely feel better with her (Onyx) by my side. It builds my confidence up!
Hello Patricia,
Our pleasure! We love knowing that we’ve helped make things easier for you.
It was a fast and easy experience, I'm glad I could get them registered. Will I get a paper letter in the mail?
Hi Carrisa!
We’re so glad the process was quick and easy for you — and big thanks to your sister for the referral! If you selected a physical copy during checkout, it will be mailed to you. If you're unsure, feel free to reach out to info@supportpets.com and our team can check your order details.
Very helpful and I am able to take my doggies anywhere. Its so perfect I don't have to leave my fur babies home!
Hi Stacy!
We truly appreciate your continued trust in us. It’s wonderful to hear how much your pups mean to you and that we could help make things easier. We’re always here whenever you need us!
We did not receive our tag, vest or ID card that we ordered when we signed up. Even though we paid for it
Hi Marvin!
Thanks for letting us know — we’re sorry to hear that part of your order didn’t arrive. Please reach out to our team at info@supportpets.com with your order details, and we’ll make sure it gets resolved for you as soon as possible.
The experience was really quick and easy. It was straightforward to the point, and I got my paperwork in a very fast manner.
Hello Trinity!
We're glad to hear the process was clear and fast for you. It's great that everything went smoothly, and we're here if you need any further support.
This experience was very smooth and helpful. My mind is at compete ease and I am very happy with this easy fast process.
Hello Ayana,
We’re so glad to hear the process was smooth and helped put your mind at ease. That bond you share with your puppy is truly special, and we’re honored to support that connection through this important step.
Thank you for choosing Support Pets—we’re here for you both.
Have a great Monday! 🐾🐶
The experience was very smooth and was easy to navigate! Other processes have been tedious and complicated but this one was a breeze!
Hi Kaylah,
Our pleasure! We’re pleased to know our work has contributed positively to your experience, and we remain committed to supporting you going forward.
Needed a question and a pdf file resent to my email. Took customer service less than 5 minutes to do both. Excellent service.
Hi there Tate!
Thank you for your kind words. We're glad our customer service team was able to help quickly and get everything you needed. We're always here if you need anything else!
Everything was user friendly and easy to use. Very fast service. I hips i don't have any problems when I go to rent.
Hello Kathryn,
Our pleasure! We’re glad to be the kind of service you can count on.
Very Great and easy to do. Only took a few minutes and done. I would recommend anyone who needs it to try it.
Hello Anthony,
Our pleasure! We’re thankful to be part of your trusted set of tools.
So easy to work, renew. The company remained you when is time to renew. I can go to different places with my pet.
Hi Migdalia!
We’re so happy to have you back for a second time! It’s great to hear that the renewal process was easy and that you can continue enjoying time with your pet wherever you go. Thanks for choosing us again—we’re always here when you need us!
I have had the best experience. I'm so incredibly happy the doctor was able to help me get Cosmo certified! I'm so thankful.
Hello Jasmine!
That’s amazing to hear! We’re so happy everything went smoothly and that Cosmo is now officially certified. Thank you for sharing your experience—if you ever need anything, we’re here to help!
Not really a fan of the bar code feature. Really wanted more in depth letter. The letter provided was very plain and blah.
Hi there Andrea!
Thank you for your feedback. We're sorry to hear the letter didn’t meet your expectations and that you haven’t received a response yet. If you need assistance or further support, please reach out to our customer support team at info@supportpets.com (response within 48 hours) or use the chat feature on supportpets.com. We're here to help.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Zackary,
We’re so glad to hear about your experience! Thank you for your feedback, and have a wonderful day ahead!