Overview
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
ESA is extremely helpful for me and has been for the last few years. I am glad it exists and Support Pets makes it easy and affordable!
This experience was just what I needed. It was fast and easy to do! Paperwork is legit and also no hassle involved. So easy to keep.my baby
Hello Tamika,
Our pleasure! Your satisfaction motivates us to keep delivering quality experiences that meet your needs. We’re grateful for your support and look forward to serving you again.
IT WAS OK. I DID NOT LIKE THE OPTIONS TO UPGRADE USING PHRASES LIKE" MY DOG IS NOT THAT IMPORTANT TO ME" Made me feel uncomfortable and was not warranted. It is tacky.
Got what we needed without a problem. Luna is vital to my wife and my help issues. She is constant companion and essential to our health problems.
Hello Lanny!
We're so glad you were able to get what you needed without any issues! Luna sounds like an incredible companion, and it's wonderful that she provides such vital support for both of you. If you ever need anything, we're always here to help. Wishing you and Luna all the best!
Very great for your pet really should look into it if you have problems with bringing your pet places
Hi Jaquilla!
We’re so glad to hear you had a fantastic experience! It’s great that your friend referred you, and even better that we could help make things easier for you and your pet. If you ever need anything, we’re just a message away!
I was able to register my dog easily thru this site. Every thing was precise and easy to understand.
Hi Cynthia!
Thank you so much for sharing your story — it’s truly inspiring to hear how much your Pomeranian has helped improve your life. We’re honored to be part of your journey and so glad the process was clear and helpful. We’re always here for you if you need anything!
It was great to work with this company! The information gathering process was simple and easy to figure out.
Hi Liza!
We truly appreciate your continued trust in us! It's great to hear that the process was simple and efficient for you again. If you ever need anything, we're always here to help!
Process was pretty simple. Everything was explained thoroughly. I was approved in 24 hours and had my paperwork then.
Hello Laci,
Thank you for the great feedback! We’re glad to hear the process was simple and clear, and that you received your paperwork so quickly. If you ever need assistance in the future, we’re here for you and your companion.
Simple, easy and not a lot of effort to make this choice. Very happy with this decision and experience.
Hello JuLee!
Thank you for sharing your experience. We're so glad the process was simple and helped you keep your fur baby with you despite the challenges that can come with moving. It's moments like this that show just how important our pets are in our lives. We're always here to support you.
Look forward to working with you. Thank you for your Step by step help. Very much appreciated. God Bless.
Very good instructions easy to follow and received my documents not long after. And the information was very helpful
Hello Grace,
Our pleasure! Seeing your positive feedback keeps us inspired.
The process was very easy and provided step by step guidance. I was approved within 24 hours, thank you.
Hello Michael,
Thank you for your kind words! 😊🐾 We're so glad you found the process easy and straightforward and that you received your approval quickly.
If you ever need anything, we’re always here to help. Enjoy the peace of mind that comes with having your ESA!
Everything that you guys talked about, seems to be perfect. Hope to maintain the same integrity throughout the process!
Hello Kitrell!
We really appreciate that, and it means a lot to hear your trust in us right from the start. We're committed to keeping that same integrity and support throughout the entire process. If you ever need anything or have questions along the way, we're here for you.
Quick, easy, great customer service! I would highly recommend to anyone looking to make their pet a service animal!
Hi KayLynn!
Thank you! We’re so glad the process was smooth and that our team could support you. We appreciate the recommendation—if you ever have questions or need anything, we’re here to help!
The process was quick and easy just answer a few questions and my document arrived in a timely manner.
Hello Debbie,
Our pleasure! Knowing that you’ve had a positive experience motivates us to keep raising the bar and finding new ways to better serve you. We’re always here for you.
It's a little overwhelming. I received my docs by downloading them. I would rather receive them in the mail.
Hello Judy!
Thank you for your feedback! We understand that receiving documents digitally can be overwhelming for some, and we appreciate your preference for physical copies. While our standard delivery is via download for faster service, physical copies can take longer to arrive. We’re glad you chose us and appreciate your trust in our company. If you need help with anything else, feel free to reach out.
From filling out the application, to getting the approval forms, Support pets makes the process stress-free; quick and easy!
Hello Christina!
Thank you for sharing your experience! We're glad the process was quick, easy, and stress-free for you. We appreciate you choosing us and are happy we could assist you.
I had a fast and easy experience I would definitely recommend and will be using again in the future.
Hrllo Breonna!
Thank you for your feedback! We're glad the process was fast and easy for you. We appreciate your recommendation and look forward to assisting you again in the future!
Super easy to go through, the service is so helpful! I didn't have any issues going through the questionnaire!
Hi Hannah!
We're happy to hear you had a smooth and easy experience! Thank you for trusting us—it means a lot. Let us know if you ever need anything, we're always here to help!
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kristina!
We're so glad to hear how much having an ESA has helped you. It's our goal to make the process easy and accessible, and we're thankful to be part of your journey. Let us know if you ever need anything else.