Overview
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
The site was relatively easy to navigate. Would have preferred seeing pricing up front to have a better idea but it was pretty smooth.
I would recommend this service to anyone! It was simple to go through the prompts and I got my esa letter the next day!
Hello Anaya,
Our pleasure! Your feedback reassures us that we are providing the level of service we strive for every day.
This process made life so much more easier for me. I thought the process was going to be difficult but it wasn't. I am so grateful right now.
Hi Janice!
Thank you for sharing your experience! We're so glad the process was easier than you expected and that we could help make things more manageable for you. We appreciate you choosing us and are happy we could assist you and your ESA.
I went through the process twice to get renewed, and no place on website on my account to see my pet info. I have no clue if you are mailing out a renewal card for me, or if I will not get one. No one wants to carry around a psychiatrist letter unless it's specific to renting.
Hello Joy,
We apologize for the confusion and delays with your renewal. Your ESA letter is typically delivered within 48 hours of approval, and physical items like ID cards can take up to three weeks. If you haven’t received them or have trouble accessing your pet's info, please contact us, we've sent you a private message including details.
For convenience, ESA ID cards and vests can also be purchased separately if needed. We appreciate your patience and are here to help resolve this promptly. 🐾💙
The doctor was very helpful and listened to my concerns now my emotional support dog is able to go everywhere with me with ease.
Hi Leigh! We're so glad to hear that the process was fast and helpful for you! Having your emotional support dog by your side can make such a difference.
If you haven't received a response via email, we recommend using our live chat option on our website at https://www.supportpets.com for faster assistance. Our team is happy to help with any questions you may have!
So simple and very understandable had no issues filling out the paperwork and not a long wait time on the response from the doctor
Hello Merih!
We're so happy to hear that the process was simple and easy for you! Thank you for trusting us and for choosing Support Pets based on a recommendation. Let us know if you ever need anything—we’re always here to help! 🐾😊
Services where superb along with an amazing time frame, because I needed these documents sooner than later ‼ 10 out of 10 I am definitely Recommending this site and all of it's services and cool perks.
Hi Hazel!
We're so happy to hear that you had an exceptional experience and got your documents quickly when you needed them! Thank you for the recommendation and for trusting us. If you ever need anything, we're here to help!
I needed to move into my apartment. They were very efficient very fast. I got my documents with them 24 to 48 hours and it was a great experience
Hi Sean! Thank you for sharing your experience!
We're so glad we could provide you with fast and efficient service to help with your move. If you ever need anything else, we're here to help!
I thought your service was excellent, as clearly stated. I would and have already recommended your service to an older client of mine for his dog. Thanks...
Hello Stephen,
Thank you for your thoughtful feedback! We truly appreciate your trust and support. Have a wonderful day!
Support pets isn't just a good thing its an improvement of my life to allow one of the joys of life be anywhere in go. I'm very thankful that we able to accomplish modern day programs like support pets to make it very easy and stream like to something that could of been very stressful.
Hello Hanssel,
Your support means the world to us! Thank you for choosing Support Pets and for taking the time to share your experience. Have an amazing day!
The website was very user friendly and easy to navigate. The videos about ESA services and others provided very helpful and informative information. I also appreciate being able to add my cat as an ESA as well.
I was educated in a great way, very satisfying.
The presses was stress free.
Hello Michelle,
Our pleasure! Knowing our service meets your needs is incredibly fulfilling.
Gave me what I needed to get my kitty registered so now I can bring him places which eases my stress and anxiety.
Hello! Thank you for sharing your experience.
We’re happy to hear that we could help you get what you needed for your kitty. Knowing it has helped ease your stress and anxiety means a lot to us. If you need any further assistance, we’re here to help.
It was fast and easy and I would like to say thank you for approving my baby I just wish they can add my other puppy which I'm waiting on
Hi Jessica!
We're glad to hear the process was fast and easy for you, and we're happy to have helped with your first pup. If you're still waiting on an update about your second puppy, please reach out to info@supportpets. Com so we can check on it for you. We're here to help.
I was hoping to have my evaluation with my provider but other than that i am satisfied. Waiting on my landlord verification letter but all is well
Hi ShRai!
Thanks for sharing your experience — we're glad to hear you're mostly satisfied so far! If you're still waiting on your landlord letter or a response, definitely reach out to info@supportpets.com so the team can follow up and make sure you’re taken care of. We're here to help however we can!
I will say at first it seemed confusing to do but I figured it out and it's going to be very helpful for me and my dogs thank you
Hi Christine,
Our pleasure! It’s always great to hear that we’ve made a positive impact.
I needed a name and Breed change so I reached out. It was done within 12 hours! Amazing customer service. It was Quick and simple. Thank you.
Hello Genesis!
We’re so happy to hear that everything was handled quickly and smoothly for you. Our team works hard to make sure updates like that are simple and stress-free. Thank you for sharing your experience!
I recently adopted Buddy from an animal shelter. His previous owner went off to college and was unable to care for him or bring him along. I did not want that to ever happen to him again and someone recommended this service to me and now my buddy comes with me everywhere.
Hello Jonathan,
Your support brightens our day! We’re so grateful for your kind words. Have a great day ahead!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lane!
We're so happy to hear that you and your husband had a great experience and received everything so quickly! Thank you for trusting us and for giving us a try after seeing us on Facebook. Let us know if you ever need anything—we’re here to help! 😊