Overview
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
The survey was not difficult to fill out. The process of getting the letters was not too tedious, and I got my documents in less than a day.
Thank you for the speedy response and support
Our family is beyond grateful and happy to have our new puppy home and be w us all the time
Hello Teodora!
We're so happy to hear that your family and your new puppy are together where they belong! Thank you for your kind words—we’re always here to provide the support you need. Wishing you and your pup lots of love and happiness!
This process to help me get my ESA was stress free. It was quick and I didn't have to worry about no having my esa documents for long.
Hi Kaiden!
We're so happy to hear that the process was stress-free and quick for you! Making sure you get your ESA documents without hassle is exactly what we strive for. If you ever need anything, we're here to help!
My account was on auto renewal I updated my card information 5 days before it was set to renew automatically and it didn't renew automatically. I went through the whole process again and then got my documents needed other than that service has been great
Hello Winifred,
Our pleasure! We’re so glad we could help. Thanks for taking the time to share your thoughts!
A friend recommended you, so far so good. It was very easy to get certified so, I will have to see how my building at work handles it.
This was the best experience to be able to register my babies. I answered a few questions and had my results within 48 hours even with the holidays. I will be referring my family and friends in need.
Hi Tiffany,
Thank you so much for your kind words! 🐾✨ We're happy to hear that you had such a smooth and efficient experience, even during the holidays.
It’s wonderful to know that you’ll be referring family and friends—it means a lot to us! If they have any questions along the way, we’ll be here to help.
Wishing you and your furry babies all the best!
I love it. Not to much stress if it will work and the price for the esa is not bad at all. Very affordable
Hello Zacchaeus,
We’re so glad to hear that the process was easy, affordable, and stress-free for you—that’s exactly what we aim for! Thank you for trusting us to support you and your dog.
This was a quick process that allows me to take my pet most places and gives me the comfort that I was longing for.
Hello Gabriella,
We’re so glad to hear the process was quick and easy for you! Thank you for trusting us to help keep your furry friend by your side. Wishing you both lots of comfort and happiness together!
It was amazing. It was easy. My dog is well trained and follows me in the stores. I can't wait to receive the vest.
Hello Jaclyn,
That’s wonderful to hear! 🐾💙 We’re so happy everything went smoothly for you and Lily. It sounds like she’s an amazing companion! Your vest should be on its way soon — let us know if you need anything else in the meantime.
Too many emails and it became confusing. I only wanted to purchase a permit to travel with my companion dog and the dog jacket.
Hello Donna,
Thank you for your feedback — we really appreciate you sharing your experience. We’re sorry for any confusion caused by the emails. Our goal is always to keep the process as simple and clear as possible, and we’ll make sure to keep improving. If you still need any help with your travel needs or the jacket, feel free to reach out to our support team — we’re here to assist you!
Very easy to receive this service - my dog is my security blanket
This is a great service with a simple, easy, and all inclusive process. I will absolutely be recommending this to my friends and family.
Hello Jae,
Thank you so much for the kind words! We’re really glad to hear the process was simple and helpful for you—and it means a lot that you’d recommend us to others. We're grateful your friend pointed you our way, and we're here anytime you or your loved ones need support.
This was a great experience and they came right on time with the documents that I needed I plan on getting the vest too
Hi Lenore!
Thank you for the kind words—we’re really happy to hear everything arrived on time and met your needs. It’s great to know the reviews helped you make your decision. If you decide to get the vest, we’re here to help with that too.
Very good, I received my documents quickly. I'm glad I was able to resolve the issue and have all the documentation for my Sasha.
Hello Maria,
We’re so glad everything worked out and that you got your documents quickly! Sasha is lucky to have someone who cares so much.
Thank you for choosing us — we're proud to support you both.
Application was easy to complete. Documentation received in a timely manner. This was a renewal for my dogs and the reminder email was appreciated.
Hi Deborah!
Thank you for your feedback. We're glad the renewal process was smooth and that the reminder helped. It's great to hear everything arrived on time—thanks for trusting us again for your dogs’ support.
This was an easy experience! If you are even pondering doing this, don't worry. Answer a few questions and you are on your way.
Hello Deneen!
Thanks so much for sharing your experience—it means a lot! We're glad the process felt easy and that your instincts led you our way. It’s always great to hear when someone finds exactly what they need. We're here if you ever need anything else!
So quick and easy! I have both my dogs now as ESA and I will be able to rent a place with them both.
Hi Sage! We're so happy to hear that the process was quick and easy for you! Having both of your dogs as ESAs will make finding a home together much easier. Wishing you all the best in your new place!
I looked into a few ESA programs online and this was a great pick. It was affordable and paperwork came in quickly. Thank you!
Hello Claudia,
Our pleasure!
We're so happy to hear that our service was exactly what you needed! 😊🐾 We strive to provide an affordable, quick, and reliable process for obtaining your ESA letter.
Thank you for choosing us, and if you ever need anything, we’re always here to help!
It was fast and easy! The questions were nice and simple but personal to make sure I had what I needed to get my dog to be a personal support animal!
Hi Olivia!
Thank you for sharing your experience. We're glad you found the process clear and personal, and that we could help you take this important step with your dog. It means a lot to know you chose us because we felt reliable—we’re always here to support you.
This process has been nothing but great and use friendly. I appreciate everyone working for this group and what they have done for me.
Hi John!
We're so happy to hear you had a great experience and that the process was user-friendly! Your kind words mean a lot to our team. If you ever need anything, we're always here to help!
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Adrian!
We're so glad to hear that the process was simple and quick for you! Making things easy and stress-free is what we aim for. Thank you for trusting us, and if you ever need anything, we're here to help!