Overview
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Using the online portal was super easy and helpful! I was able to register my dog quickly and easily :)
The response time and service was excellent. We received our ESA documents within 24 hours after the paperwork was submitted.
Hello William!
We’re thrilled to hear that everything was handled quickly and met your expectations! Thank you for trusting us based on our rating—if you ever need anything else, we’re just a message away!
I love that now I can bring my dog everywhere without any restrictions! He's my safe place in the world
Hello Maria,
Thank you so much for the kind words! We're happy to hear that your experience was positive and that your dog brings you so much comfort.
Just a quick reminder though—emotional support animals don’t have public access rights like service animals. Whether they're allowed in public places depends on each establishment’s policy. But we’re so glad you have the support you need, and we’re honored to be part of that journey.
Thanks again, and give your pup some extra love from us!
Overall satisfied with service. Advertised it game with free gift, but tried to charge me for it at the end.
I had a very good experience with Support Pets. Everything was very descriptive and the website let me know of all my options. The quiz was easy to take and did not give me any stress. The help after the certification was also good as well. I will definitely recommend this to website to other people.
Hi Sarah,
Your feedback brought a smile to our faces! Thank you for trusting Support Pets—it’s a pleasure to assist you. Wishing you a wonderful day filled with joy!
It was very easy to answer the questions, and they send me the documents through email very fast after approval.
Hello Marcilene!
We're so happy to hear that you had a great experience! It's great to know the process was easy and that you received your documents quickly. If you ever need anything, we're here to help!
Fast turnaround, so easy to get to. The whole website was so user friendly and made this experience stress free.
Hello Connie,
Our pleasure! We’re happy to hear our service fits your needs.
Everything was smooth and very pleasant. A lot of pushing for other supplies, but other than they it was great.
Hello Jonathan,
Our pleasure! We appreciate your trust and look forward to serving you again.
I am in the process of relocating from Atlanta to Austin and was afraid that my American Bully would not be accepted. To my surprise, after getting the proper documentation from Support Pets, Sugar was approved.
Hello Anthony,
Our pleasure! Knowing that you’re happy with our service makes all the hard work worthwhile. We’re honored to be part of your experience and appreciate your continued trust.
My letter came in less than 24 hours! It was quick and easy and everything was correct the first time.
Hello Rozalynn,
Our pleasure! Helping you achieve your goals is what makes our work so rewarding. We’re honored to be a part of your journey and appreciate your continued support.
Great program for emotional and physical support. It helps me knowing I have my companion with me everywhere I go.
Hello Shannon!
We're happy to hear that having your companion by your side brings you comfort and support. Thank you for choosing us and for sharing your experience. Let us know if you ever need anything—we're here to help!
Great very easy to apply. And it's fast and easy.
I will refer some of my friends that have animals.
Hi Rosemary!
We're so happy to hear that you had a great experience and found the process fast and easy! Thank you for trusting us, and we truly appreciate your referrals. Let us know if you or your friends ever need anything—we’re always here to help! 🐾😊
Super self explanatory all you have to do is give the information and you will get what you need quickly!
Hello Madisson!
We're so glad you found the process easy and efficient! Making things simple and stress-free is our goal. If you ever need anything in the future, we're here to help!
I sent in my landlord forms to be signed and after talking to 4 different people I finally got an answer, so hopefully I will be receiving them soon.
The service was quick and least to say, amazing. It was truly a great experience for my puppy and me!
Hi there Christopher! We're so glad to hear you had a great experience and that the process was quick and smooth for you and your puppy! Thank you for trusting us, and if you ever need anything, we're here to help!
The whole process from start to finish was fast and easy. Everything was completed online and documents delivered very quickly!
Very quick and helpful. I appreciate how they keep you posted on everything they are doing. The support is great and I'm greatful.
Hi Laquanda!
We're so glad to hear that you've had a great experience so far! Keeping you informed and supported throughout the process is our priority. Thank you for choosing us, and if you ever need anything, we're here to help!
The service was just the best. It was fast and smooth! Couldn't have ask for a better way to get my babies ESA
Hello Sabrina,
Thank you so much—we're thrilled to hear that! 💙 We're glad the process was fast and smooth for you, and that you were able to get your babies recognized as ESAs without any hassle.
It means a lot to us to be part of your journey. Give your sweet babies some extra love from us!
Signing up was simple and I got my approval letter and Digital ID card the next day! Brings me peace knowing that wherever I go, I have my safe space and my best friend with me!
Hi! It’s wonderful to hear that the process was so smooth and brought you peace of mind!
Having your best friend by your side truly makes all the difference. Wishing you both many happy and comforting moments together wherever life takes you!
We appreciate your trust and decision to work with us!
I am so thankful for the ease of this whole process! I feel so much better knowing that I can have Baby with me wherever I go now!
Hi Penny!
Thank you so much for sharing your story — Baby sounds like an incredibly special and intuitive companion. We’re truly honored to have helped make it possible for him to stay by your side. Your words mean a lot, and we’re always here if you need anything!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Zachari!
Thank you for the kind words. We're glad the online portal made the process simple and that everything went smoothly with registering your dog. We're here if you ever need anything else.