Overview
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Support Pets has made the process very fast and easy. Just wish more places would accept ESA. Not all places honor ESA.
Everything was handled professionally. Didn't take a lot of time. Very impressed with the process.
You all always take care of my girls! Thank you so much! I will always choose you guys for our needs!
Hi Amber!
We’re so happy to hear that—we love being here for you and your girls! Thank you for your continued trust. We truly appreciate you choosing us, and we’re always here whenever you need support!
It's very easy to register your ESA. Thank you for making this process easy for an emotional support for my pet.
Hello Vince,
Our pleasure! Your feedback helps us continue doing what we love.
They are professional, quick and you get all the guidance needed for the process. Plus you have 24/7 assistance if needed.
Hi Maritza!
Thank you so much for the kind words. We’re glad to hear the process was smooth and that our team could provide the support you needed. Wishing you and your pet safe travels and peace of mind wherever you go!
So far my experience has been on point! I've received my documents now waiting on my fur baby's vest and tag
Hi Belinda!
Thank you for opening your heart and sharing your journey. It's incredibly powerful to hear how much Lucy has helped you through such heavy and painful experiences. Emotional Support Animals like her can provide the kind of comfort and stability that words sometimes can't express. We're so glad you received your documentation and that it’s making a difference in your daily life. Your strength in facing these challenges, and your openness in talking about them, is deeply appreciated. We're honored to have played a small part in helping you and Lucy stay close—and we’re here if you need anything else.
Put the application in on Saturday and Sunday had the response with the letters to print for the apartment complex great service
Hello Merrick,
Our pleasure! Your words mean so much to us. Thanks for being part of our community!
The on-line price was abt $99. Invoice billrg was $138. I sent an email requesting a review, but no response backkp
Hi Brenda,
Thank you for reaching out—and we're really sorry for the confusion and delay in response. If you saw a different amount charged than what was shown online, that definitely deserves a closer look.
Please make sure to check your spam or promotions folders in case a reply from our team was filtered. If you haven’t already, we recommend sending a follow-up email to info@supportpets. Com with your full name and order details so our support team can review the charge and make it right.
We appreciate you choosing Support Pets, especially for something as important as ESA support for your housing situation. We're here to help!
Simple and easy. Thank you for providing this service. My pet and I and my Family are very grateful. Good job
Hello Richard,
Thank you so much for your kind words! 💙 We’re thrilled to hear the process was simple and easy for you. Knowing that we could support you, your pet, and your family means everything to us.
We’re so glad you found us and chose Support Pets—we’re always here if you need anything in the future.
It was a easy & stress free process. I was pleased at how quick the process was from start to finish.
Hello Francisca,
Thank you for your kind words! 😊🐾 We're so glad to hear that your experience was easy and stress-free—that's exactly what we strive for!
We appreciate you trusting us, and it’s great to know that a friend recommended us. If you ever need anything else, we’re always happy to help! 💙✨
I really enjoyed my experience. At first I was a little apprehensive about the process but realize it was a wait.
Hello Shaterrika!
We're so glad to hear that you had a great experience! It's completely normal to feel a bit apprehensive at first, but we're happy everything worked out smoothly for you. Thank you for trusting us, and if you ever need anything, we're here to help!
I had to renew my ESA for my 2 dogs. A few simple questions and my dogs remain legal support animals.
As expected Support Pets was right on point and right on time and met my needs. I'll be back next year!
Hello Sheila,
Our pleasure! It’s great to know we were able to help. Thanks for sharing your thoughts with us!
This is very important and helpful to me I deal with separation anxiety so I need this so much thanks again
Hello Anthony,
Our pleasure! It’s great to hear that we could assist you. Thanks for trusting us!
They always take care of me. I love having support pets. They can accommodate me quickly when I need more documentation.
Hello Kelly,
Our pleasure! We’re so happy to know you had a great experience. Thanks for sharing your feedback!
Whole process was quick and efficient. I had no trouble getting my documents and I love how everything comes through your email.
Hello Michelle,
Our pleasure! It’s wonderful to see how our service has made a difference for you.
The items arrive fast and everything was very smooth. Quality is excellent and I love the electronic card that was the best I will never lose it!
Hello Tara!
Thank you for your feedback. We're glad everything arrived quickly and that you’re happy with the quality—especially the electronic card. We’re glad you found the price fair and appreciate you choosing us.
Great to have the auto renewal and I did have an issue with payment and customer service was quick to answer my questions and respond with result.
Hi Susan,
We’re so glad to hear that! We work hard to make the process smooth, and our team is always here when you need support — especially with billing or renewals.
Thank you for trusting us. It means a lot to be part of your journey with a service that’s both easy to use and fully legitimate.
I purchased the ESA electronic documents package. The documents came in two days, the process was quick and easy. Reasonable price.
I was relieved that I could get the support that I needed in such a timely manner. It did not break the bank was an added bonus.
Hi Charity!
We're so glad we could be there for you when you needed it most. It's great to hear the process was both helpful and affordable—that’s exactly what we aim for. Thank you for the recommendation!
I let my paperwork lapse so I needed proof again and fast! My dogs are my babies, I'd be lost without their support in my times of needing them close
Hello Diana,
Our pleasure! Your satisfaction makes everything we do so worthwhile.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Debbie,
Thank you for your feedback! We’re so glad to hear that Support Pets made the process fast and easy for you.
We completely understand your frustration about some places not accepting Emotional Support Animals (ESAs)—while they are protected under the Fair Housing Act (FHA) for housing, their acceptance in other spaces depends on individual policies.
Regarding the issue with ordering a new ID card, we’re sorry for any confusion! If you need help correcting the duplicate order, please reach out to our support team at info@supportpets.com, and we’ll be happy to assist you.