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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
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Simple application and great communication. The process was very fast and easy. Company followed through as promised.
Quick and easy, received my ESA letter in no time. Would definitely recommend
Thank you! A fast, easy, and hassle-free transaction is what we want our valued customers to experience with us, thank you for supporting our services.
I don't understand why the ESA letter is only good for one year. It should be good for my duration of living here
We are so happy to hear that Support Pets could greatly serve you, it is our goal to fulfill your dream reality of having a meaningful life with your ESA. Thank you for trusting our company with your ESA needs.
We received the type of support all pet owners want for themselves and their furry loved ones
Thank you
Wish they offered in person training but other than that great service
I applied via questionaire and was quickly approved for my pets to become Emotional support animals. This is a stepping stone toward Service Dog training. I am appreciative.
An easy application process for our valued customers is what we always want to achieve, thank you for trusting our company with your ESA needs!
The letters came really fast via email. The hard copies and vest took about 2 weeks.
Thank you for using our services, and we hope you find them beneficial.
I think I had to pay extra for what I thought I was getting with my first payment. Also, I wanted paper documents but, I only got an email.
I'm so happy with my ESA documents, Now if I move I can show my documents with no problem...
Thanks YC
Nothing can be more meaningful than being with our ESA, and we are glad that we can be of assistance, thank you for your trust!
It was quick and easy. The process was very simple and the site was easy to use.
That is exactly what we want to achieve for our valued customers! A fast, easy, and hassle-free transaction, thank you for supporting our services, and we hope you find it beneficial too.
It would be so wonderful to have Kona and Hank registered as my emotional support animals, because they really do so very much to help me with my stress and anxiety.
Nothing can be more comforting than being with our ESA, it is our goal to fulfill your dream reality of having a meaningful life with your ESA, and we are glad that we can be of assistance, thank you for your trust!
Great awesome great awesome great nothing to add or payment from the business to write this review. I agree to Sitejabber's Terms & Conditions, includin
We are so happy to hear that Support Pets could greatly serve you, it is our goal to fulfill your dream reality of having a meaningful life with your ESA. Thank you for trusting our company with your ESA needs.
It was a little confusing due to the fact I was registering two cats
Thank you for choosing Support Pets and for providing feedback on our website! Please do not hesitate to contact our customer service if you have any questions.
They took my money and didn't send me anything. I was sent a questionnaire and of course I told them which I received no response. Horrible to take advantage of a terminally I'll person who doesn't have time to water on those. Use someone else
Thank you! We are glad you are satisfied with our services and appreciate your trust and support.
Support pets listened to my request and was able to certify my pet within a month. This process seems simple and a little too easy to complete because it simply is. Support pets makes the process just that! Thank you! I am beyond satisfied and so is my little fur baby
It is always our pleasure to provide efficient and excellent service. Thank you for trusting Support Pets.
Never received. Silver or Precious's vest's. I was told i would receive them
Excellent service, great costumer service. Ive received all documents on point and on time. Thank you for the support, Toby has been a great company in everyplace we go, and great people treatment to him, even in government spaces
It is our pleasure to be of assistance and provide you with excellent service. Thank you for supporting Support Pets.
Was very easy and enjoyable to use the service. I would recommend anyone to use there services.
We are glad that you have a great experience with our services. Thank you for your support, and for trusting our company with your ESA needs!
Answer: Hi there! We do offer financial aid, and you can select it right before checkout — just look for the small box you can tick to apply the discount. If you need any help finding it, we're always here to assist! Send an e-mail to info@supportpets.com Or click the "chat" on our website. Count on us
Answer: Hi there! Thanks for your questions, Bonnie It is necessary to contact our customer support. They will check your account, profile, purchases and then provide details in order to clarify and assist you. Send an e-mail to info@supportpets.com Or click the "chat" on our website. Count on us
Answer: Hi there! We have all the prices and items on our main page. Here: https://www.supportpets.com/prices
Answer: Hi there Please don't hesitate to contact our customer support team—they will guide and assist yo and are always happy to help. Send an e-mail to info@supportpets.com Or click the "chat" on our website. Count on us
Answer: Hi there Please don't hesitate to contact our customer support team—they will guide and assist yo and are always happy to help. Send an e-mail to info@supportpets.com Or click the "chat" on our website. Count on us
Answer: Hi there Please don't hesitate to contact our customer support team—they will guide and assist yo and are always happy to help. Send an e-mail to info@supportpets.com Or click the "chat" on our website. Count on us
Answer: Hi there! We have many items, bundles and prices. The cost depends entirely on what you want to buy. Here is our main page with a few prices: https://www.supportpets.com/prices If you have more questions or any doubts, please just contact us and a representative will always be there to help you. Send an e-mail to info@supportpets.com Or click the "chat" on our website. Count on us
Answer: Hi there! We have many items, bundles and prices. The cost depends entirely on what you want to buy. Here is our main page with a few prices: https://www.supportpets.com/prices If you have more questions or any doubts, please just contact us and a representative will always be there to help you. Send an e-mail to info@supportpets.com Or click the "chat" on our website. Count on us
Answer: Please note that ESA laws apply only within the United States. Once you're flying internationally, including to the UK, airlines are not required to recognize emotional support animals under the same rules. Because each airline sets its own policies for international travel, the best next step is to contact your airline directly. They'll be able to explain what documentation is needed, any fees, and whether your ESA can travel in-cabin or must follow standard pet travel rules. Safe travels to you and your pup!
Answer: Hi there! The prices are on the on our website. Here: https://www.supportpets.com/prices If you have any doubts or questions, please contact our customer support, we're always there to assist. Thank you!
Your time is valuable to us, that's why we aim for a fast, easy, and hassle-free transaction. Thank you for supporting us!