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Support PetsReviews 16,108

4.7

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From the business

Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.


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Support Pets Reviews Summary

The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.

This summary is generated by AI, based on text from customer reviews

service
3,211
quality
1,493
This company responds to reviews on average within 5 days

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Texas
1 review
0 helpful votes
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Fast and Easy!
September 1, 2023

Simple application and great communication. The process was very fast and easy. Company followed through as promised.

Date of experience: September 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Your time is valuable to us, that's why we aim for a fast, easy, and hassle-free transaction. Thank you for supporting us!

North Carolina
1 review
0 helpful votes
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Good
September 1, 2023

Quick and easy, received my ESA letter in no time. Would definitely recommend

Date of experience: September 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you! A fast, easy, and hassle-free transaction is what we want our valued customers to experience with us, thank you for supporting our services.

North Carolina
1 review
0 helpful votes
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Great service
September 1, 2023

I don't understand why the ESA letter is only good for one year. It should be good for my duration of living here

Date of experience: September 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

We are so happy to hear that Support Pets could greatly serve you, it is our goal to fulfill your dream reality of having a meaningful life with your ESA. Thank you for trusting our company with your ESA needs.

Florida
3 reviews
0 helpful votes
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Perfect support
September 1, 2023

We received the type of support all pet owners want for themselves and their furry loved ones
Thank you

Date of experience: September 1, 2023
Texas
1 review
0 helpful votes
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Snickerdoodle
September 1, 2023

Wish they offered in person training but other than that great service

Date of experience: September 1, 2023
Florida
1 review
0 helpful votes
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Love it
September 1, 2023

Very easy and smooth to get the documents. I would recommend to anyone

Date of experience: September 1, 2023
Missouri
1 review
0 helpful votes
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ESA process
September 1, 2023

I applied via questionaire and was quickly approved for my pets to become Emotional support animals. This is a stepping stone toward Service Dog training. I am appreciative.

Date of experience: September 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

An easy application process for our valued customers is what we always want to achieve, thank you for trusting our company with your ESA needs!

Minnesota
1 review
0 helpful votes
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ESA Certification
September 1, 2023

The letters came really fast via email. The hard copies and vest took about 2 weeks.

Date of experience: September 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for using our services, and we hope you find them beneficial.

California
1 review
0 helpful votes
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Require hard copies
September 30, 2023

I think I had to pay extra for what I thought I was getting with my first payment. Also, I wanted paper documents but, I only got an email.

Date of experience: August 31, 2023
New York
1 review
0 helpful votes
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My Sabby
August 31, 2023

I'm so happy with my ESA documents, Now if I move I can show my documents with no problem...

Thanks YC

Date of experience: August 31, 2023
Mary Ann G. — Support Pets Rep
over a year old

Nothing can be more meaningful than being with our ESA, and we are glad that we can be of assistance, thank you for your trust!

Pennsylvania
1 review
0 helpful votes
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Very easy
August 31, 2023

It was quick and easy. The process was very simple and the site was easy to use.

Date of experience: August 31, 2023
Mary Ann G. — Support Pets Rep
over a year old

That is exactly what we want to achieve for our valued customers! A fast, easy, and hassle-free transaction, thank you for supporting our services, and we hope you find it beneficial too.

Colorado
1 review
0 helpful votes
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Excellent! Thank You!
August 31, 2023

It would be so wonderful to have Kona and Hank registered as my emotional support animals, because they really do so very much to help me with my stress and anxiety.

Date of experience: August 31, 2023
Mary Ann G. — Support Pets Rep
over a year old

Nothing can be more comforting than being with our ESA, it is our goal to fulfill your dream reality of having a meaningful life with your ESA, and we are glad that we can be of assistance, thank you for your trust!

Washington
1 review
0 helpful votes
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Great
August 31, 2023

Great awesome great awesome great nothing to add or payment from the business to write this review. I agree to Sitejabber's Terms & Conditions, includin

Date of experience: August 31, 2023
Mary Ann G. — Support Pets Rep
over a year old

We are so happy to hear that Support Pets could greatly serve you, it is our goal to fulfill your dream reality of having a meaningful life with your ESA. Thank you for trusting our company with your ESA needs.

Massachusetts
1 review
0 helpful votes
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2 cats
August 31, 2023

It was a little confusing due to the fact I was registering two cats

Date of experience: August 31, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for choosing Support Pets and for providing feedback on our website! Please do not hesitate to contact our customer service if you have any questions.

Connecticut
1 review
0 helpful votes
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Huge scam
September 29, 2023

They took my money and didn't send me anything. I was sent a questionnaire and of course I told them which I received no response. Horrible to take advantage of a terminally I'll person who doesn't have time to water on those. Use someone else

Date of experience: August 30, 2023
Indiana
1 review
0 helpful votes
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Good
August 30, 2023

Good and easy process. I highly recommend this service.

Date of experience: August 30, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you! We are glad you are satisfied with our services and appreciate your trust and support.

New York
1 review
1 helpful vote
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Efficient and Deliberate Service!
August 30, 2023

Support pets listened to my request and was able to certify my pet within a month. This process seems simple and a little too easy to complete because it simply is. Support pets makes the process just that! Thank you! I am beyond satisfied and so is my little fur baby

Date of experience: August 30, 2023
Mary Ann G. — Support Pets Rep
over a year old

It is always our pleasure to provide efficient and excellent service. Thank you for trusting Support Pets.

Texas
1 review
0 helpful votes
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Never received. Silver or Precious's vest's. I was told i would receive them

Date of experience: August 29, 2023
Mexico
1 review
0 helpful votes
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Excellent
August 29, 2023

Excellent service, great costumer service. Ive received all documents on point and on time. Thank you for the support, Toby has been a great company in everyplace we go, and great people treatment to him, even in government spaces

Date of experience: August 29, 2023
Mary Ann G. — Support Pets Rep
over a year old

It is our pleasure to be of assistance and provide you with excellent service. Thank you for supporting Support Pets.

Georgia
1 review
0 helpful votes
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Great
August 29, 2023

Was very easy and enjoyable to use the service. I would recommend anyone to use there services.

Date of experience: August 29, 2023
Mary Ann G. — Support Pets Rep
over a year old

We are glad that you have a great experience with our services. Thank you for your support, and for trusting our company with your ESA needs!