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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Thank you for taking the time to leave a positive review for Support Pets. Your feedback is greatly appreciated!
But you do still need your actual doctor to sign documents for landlords, planes or hotels depending on how strict they are. Some places are happy with the ESA cards, some others require a doctor to sign off and somehow they know which doctors work for support pets (so they won't accept those).
Thank you! Your convenience always matters to us, and we're glad to be of assistance.
Support pets was a simple and easy process to complete and got my documents fast, helps me out a lot
We are happy to hear you found the application process with Support Pets simple, and providing a fast, easy, and hassle-free transaction is what we want our valued customers to experience with us, thank you for supporting our services.
The experience wasn't as painful as one might expect. The questions were to the point and the documents came back quickly.
Nothing can be more comforting than being with our ESA, it is our goal to fulfill your dream reality of having a meaningful life with your ESA, and we are glad that we can be of assistance, thank you for your trust!
It is our pleasure to be of assistance. Your satisfaction with our services is what keeps us moving forward!
Wonderful service great people n answered all my questions n helped out with every detail thank you
Thank you! Your convenience always matters to us, and we're glad to be of assistance.
My overall experience has been great.I gave 4 stars because I was suppose to receive a dog collar tag showing Jackson as a support pet and never received one.I also am unable to find where you can order support pet gear.
Thank you for taking the time to leave a positive review for Support Pets. Your feedback is greatly appreciated!
They provided me with documentation and approval super fast and allowed me to get the certification fast and easy before I moved into my new apartment so that way I didn't have to pay the fee for my new ESA dog since the certification was ready before I had moved. Great service and super friendly with all the questions I had.
It is our pleasure to provide our valued customers with great service. Thank you for trusting us.
Everything I got was great and I got it pretty fast.
I ordered an additional vest for my second dog and sadly my other dog passed away so I had to fill it a refund return paper online and that all went very good too.
Your satisfaction with our services motivates us to improve more, and providing a hassle-free process is one way of showing we care. Thank you for trusting Support Pets.
Amazing experience. I will definitely recommend this website and use it again in the future.
Thank you so much! We are happy to know you enjoy our services.
Amazing! The response time for getting EsA approved is very short
Thank you so much! We are happy to know you enjoy our services.
My experience was so professional and completed in a timely manner!
Thank you for your support, and for trusting our company with your ESA needs! Your satisfaction with our services is what keeps us moving forward!
I tried numerous times to try to contact someone regarding a quick question but each and every time I called, it just went to voice mail and no one even bothered to call me back.
Pretty easy to fill out but I was not thrilled about all of the ad ons after payment
Everything is good documents came in and everything
Thank you for your feedback! Your support is greatly appreciated.
This service was great! I received appropriate documentation immediately followed by the ESA harness.
Thank you for your feedback! Your support is greatly appreciated.
Overall great experience and seamless purchase. It lt didn't take a long time to become esa certified. Thanks so much!
Thank you for your trust and support! We will continue to improve so our partnership continues for many years!
We're very happy with your services and I've also told my family and friends about you all.
Your satisfaction with our services motivates us to improve more, and providing a hassle-free process is one way of showing we care. Thank you for trusting Support Pets.
Everything went smoothly and was ready in a timely fashion
Thank you for trusting us with your ESA needs! We are looking forward to a longer partnership with you!
I was able to stay at a hotel with no extra pet charge. There are still a lot of places I can't take him. They specifically say no support dogs just service dogs.
Thank you for your feedback! Your support is greatly appreciated.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave a positive review for Support Pets. Your feedback is greatly appreciated!