On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
It was an easy process to get my dog registered as an ESA. Having a heart condition and knowing now I can take my dog anywhere and being with me makes me much more confident that I can have her with me for any episodes I may have. She keeps me safe if I need to sit down or helps me to be safe.
It is our pleasure to provide our valued customers with great service. Thank you for trusting us.
It was very fast and efficient, we got our paperwork and have moved into a new place with them certified!
We are glad to know that you are satisfied with our services! That’s exactly what we strive to achieve!
I found the process easy and helpful with my dog Joy. I named her when my husband brought her home and enrolled her in PetSmart's training program. She is a Godsend and has numerous times help me feel safe and not alone in my cerebral palsy which affects my emotions.
Thank you! We're glad to know that you find our services helpful, and we hope our partnership can last for years!
The process was efficient and easy. Everything arrived in good time. Thank you!
It is our pleasure to provide our valued customers with great service. Thank you for trusting us.
I received my documents and fast assistance when needed.
We are glad that you have a great experience with our services. Thank you for being so supportive!
Great service, and fast delivery! Everything was great quality.
We are glad that you have a great experience with our services. Thank you for being so supportive!
I am so Grateful for Support Pets help with getting my ESA for my Furbaby. They took alot of stress off of me and made the process easy and worth while and I truly Appreciate Support Pets for everything. Thank you Support Pets!
We are glad that you have a great experience with our services. Thank you for being so supportive!
Rather expensive and only lasts 1 yr. I haven't tried using it yet.
This was very helpful and worth the cost getting my two pets certified. I received the ESA docs within the time frame given and have presented to my current landlords without issues.
Thank you so much for your kindness! We will continue to improve so our partnership continues for many years!
I received these very fast! Quality products and great price. I've ordered from them twice and I'd definitely recommend them.
A fast, easy, and hassle-free transaction is what we want our valued customers to experience with us, thank you for supporting our services.
Thank you for your feedback! Your support is greatly appreciated.
Corporate checks to see if they are valid from an actual doctor and they declined them. They said it was online documents.
Our services are legitimate because we are affiliated with licensed doctors to provide ESA approval. We hope you find our services with Support Pets beneficial!
Was amazing and was so helpful threw the whole process
Thank you for using our services, and trusting our company with your ESA needs, we hope you find them beneficial.
It took over a week to get my documents. It was the only thing I needed to get my cat home. My landlord wouldn't approve my pet application without these documents. No one knew where they were or why they were held up. There was no apology when I got them late. Customer service never responded other than the default email saying someone would get back to me within 24-48 hours...no one ever got back to me. I had to call. Their phone system makes you listen to all the internet options, which is about 10-15 minutes long, before they give you the option to speak with a person. It was the worst experience I've ever had. I hate that I'll have to deal with this again in a year when I need to get my documents updated.
So, the application process was easy. I'm slightly discouraged by the price. As after I went through the entire process online, I talked to my therapist about it and she would have only charged me 50$ each pet as opposed to almost 300$. However, the documents did arrive fast and I was able to use them during a hotel stay in Sept with no questions asked.
Your satisfaction with our services motivates us to improve more, and providing a hassle-free process is one way of showing we care. Thank you for trusting Support Pets.
Thank you for taking the time to leave a positive review for Support Pets. Your feedback is greatly appreciated!
I'm happy I went with this company I definitely recommend for your support pet
Thank you for your support, and for trusting our company with your ESA needs! Your satisfaction with our services is what keeps us moving forward!
I'm in love with the fact that I can bring my best friend with me wherever no matter what. This has made life so much easier.
We are so happy to hear that Support Pets could greatly serve you, it is our goal to fulfill your dream reality of having a meaningful life with your ESA. Thank you for trusting our company with your ESA needs.
Very easy to try and submit! But a month goes by and I still havent received my ESA certificate or ESA harness in the mail which I payed for
We're glad that you weren't inconvenienced by our application process, that's exactly what we aim to achieve. Thank you for trusting us with your ESA needs.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you! We are glad you are satisfied with our services and appreciate your trust and support.