Overview
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Easy application process and receipt of documents via email.
A relief to have these on my phone for easy access.
2nd year using this site.
Thank you
Couldn't be happier! The process was so simple and gave me such a sense of confidence knowing i could have my support with me at all time
Hello Stephanie!
We're so happy to hear that you had a great experience! Knowing that your support animal can be with you when you need them most is invaluable. If you ever need anything, we're here to help!
It was quick and easy! Got my paperwork by email in 2 days! They kept me updated the whole time and very hepful
Hello Sara!
Thank you for sharing your experience. We're happy to hear the process was quick and that you felt supported throughout. It’s great to know your documentation is now helping you and your dog stay together where you live. We're here if you need anything else.
I had good experience applying for support pet to get all the documentation, it was quick, less than 24 hours we had all documentation signed, for me it was great experience, thank you 🙏
Hello Yanisleidy,
We truly appreciate your positive feedback! It’s fantastic to know that we could meet your needs. If you need anything further, we’re here to help. Have a wonderful day ahead!
Very helpful and fast. I wasn't confused on any aspect and was given the correct knowledge to register my animal as ESA.
It was a very easy and quick process. It is helping me get into an apartment as well as be able to have my dog when I need her.
Hello Sarah! We’re so glad to hear the process was easy and quick for you!
It’s wonderful that it’s helping you secure housing and keep your dog by your side. If you need any further assistance, we’re always here to help!
Support Pets is a remarkable wonderful organization, When I messed up on my dogs' weight and order the wrong size vest, they were there to help out in getting the right size vest. Thank You for your overall support
Was very percise, the questions should be changed for those renewing the membership. It appears like your starting all over. Peg Comfort
Hello Peggy,
Our pleasure! We value your feedback and will continue striving to provide a seamless experience for you.
Very fast to get approval. Tells you exactly what you will receive. Excellent in the clear communication on paperwork.
Hello Tara,
Our pleasure! Seeing your happiness with our service is incredibly rewarding.
It was ok even though I did get double charged I hope I can get him trained right thought I would have to take him somewhere to get his training done with me
Hello Alissa!
We're glad to hear you’re getting everything set up for your dog. If you were double charged, please reach out to our support team so we can assist you with that. Training isn’t required for an ESA, but it’s always a great idea to reinforce good behavior. Let us know if you need any help!
Couldn't have asked for a smoother process. Customer support was amazing at getting back to you and in a timely manner!
Hello Kaitlyn,
We’re so glad to hear that your experience was smooth and supportive! 💙
Thank you for the kind words—we’re always here to make things easy and stress-free for you and your companion. Wishing you and your ESA all the comfort and happiness in the world!
The vest for our dog was to small please send medium size she is a labradoodle small neck and bigger chest
Hello Elizabeth!
Thanks for letting us know. We're sorry to hear you haven’t received help yet with the vest issue. Please reach out to our support team at info@supportpets. Com with your order details, and they’ll make sure to assist you with getting the correct size as soon as possible.
Very friendly and fast service! The team there really care and treated me like I was their only customer. Couldn't be happier!
Hello Tara,
Our pleasure! It’s fantastic to know our service has been friendly and fast for you.
If you need anything we're here to help.
It was great and easy i couldn't have any complaints/ the 24 hour service is also a really super great feature
Hello Sharon!
Thank you for your feedback! We're so glad the process was easy and that the 24-hour service made a difference for you. It means a lot that you chose us based on a recommendation—we're always here to help!
It was so easy to apply for the ESA certification through this site. I couldn't believe how fast it happened too.
My experience for the second year is definitely positive, fast response from them was great and appreciated. They reached out and took care of the renewal issue. I highly recommend this to anyone that needs. There are many sites out there but this one is definitely worth it
Hi there! Thanks for your positive review and support!
That’s exactly our goal—a fast, easy, and safe service! We’re so glad to hear that our efforts met your expectations and that you had a positive experience.
Thank you for your kind words and for trusting us. We’re here whenever you need us!
I want really sure what I was getting myself into but the process is very easy to navigate and if you flub up, they will fix the error immediately!
Hello Karen,
Our pleasure! We appreciate your support and are so happy to hear about your positive experience!
This was a great experience as it was fast and easy I was able to pre-qualify and get the document within 24 hours. They give you all the information plus a video and I have everything saved.
Hi Yvette,
Thank you for your positive review! We're happy to hear that you had a great experience with us. Should you need any further assistance, we're always here to help. Have a fantastic day!
The process wasn't hard at all. I am happy that I can take my fur baby Lucy with me wherever possible. Thank you!
Hello Maryann,
Our pleasure! We’re so glad we could help. Thanks for taking the time to share your thoughts!
I love this website helped me out so much. The only thing is I wish the training and the gear for your esa was included with no extra cost.
Hi there Erica!
We're so glad to hear that our service helped you! We appreciate your feedback about the training and gear. While those are available as optional add-ons, we always strive to offer the best options for everyone’s needs. If you ever have any questions or need assistance, we’re here to help!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Melissa!
Thank you for your continued trust and support! We're glad the process was easy and convenient for you, and that having your documents readily available is helpful. We're always here if you need anything.