Overview
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Very easy. I am happy with the service I have received. I would recommend this website and service to anyone needing to verify their animal to be their emotional support animal.
Costumer Service very helpful and also willing to wait to make sure i got all my documents online. Thank You
Hello Frankie!
We’re so glad our team could help and make sure you had everything you needed. Thank you for the kind words—we’re always here if you need anything else!
Very good experience, I got worried I wasn't going to get the esa but ended up happy and shocked afterwards.
Hi SkyLyn!
We're so glad it worked out for you and that the experience turned out to be a positive one. It's great to hear you’re happy with the outcome. We're here if you ever need anything moving forward.
Very happy with the support, having our dog provided the paperwork he needs to be with me in most areas is super helpful. Thank you
Hi Jenny,
Our pleasure! It’s always a joy to know we’ve made a difference for you.
I haven't tested any of my now given privileges for a support animal, but im happy to finally be able to have him with me to reduce my issues
Hello Jacob,
Our pleasure! Your support means the world to us. Thanks for letting us know how we did!
With being able to take my dog with me and not leave him at home comforts and gives me peace.
The process was pretty quick. Thank you support pets.
Hello Cynthia,
Our pleasure! Your feedback encourages us to keep doing our best. Thank you for your support!
I am very pleased that I made this decision. It will help me and my dog I am so glad that people care cannot wait until I get Jack's vest and tags and papers. You all are a godsend. Thank you so much from Kathy and Jack
Hello Kathy,
Our pleasure! Your trust in our service is something we truly value.
I'm so glad that my fur babies are ESA certified. I can take them with me and not have to worry about them.
Hi there! Thank you for your feedback.
We’re happy to hear you’re satisfied and that your fur babies are now ESA certified, giving you peace of mind. We’re glad we could provide helpful updates and support. If you ever need assistance, we’re always here to help.
My experience with this site so far has been very good and the costumer service was very helpful as well!
Hello Kenzlee,
Our pleasure! It’s wonderful to hear such kind words. Thanks for being part of our journey!
I have to see if people accept this or not this is early days you want 60 words how the heck can I come up with 50 words I am still trying to access my account!
Hello Janette,
Thank you for sharing your thoughts. If there’s ever anything you’d like to discuss or if you need assistance with something, feel free to reach out to our support team at info@supportpets.com.
We’re here to help whenever you need us. 🐾✨
Not sure if the order was for 1 of my pets or both, so a bit confused. The questionnaire asked for both dogs, but when I went to pay, it only said the first dogs name.
Hello Heath,
We understand how that could be confusing, and we’re sorry for any uncertainty during the process. 🐾✨
When completing the questionnaire for multiple pets, each pet typically requires individual documentation, and the payment screen should reflect the correct details for each one.
To clarify your order and ensure both dogs are included, please reach out to our support team at info@supportpets.com with your order details. They’ll review everything and make sure it’s sorted out correctly.
It wa skeptical to do this ESA certification again because the site currently blocked me after it processed my payment but it was addressed quickly and I did receive my current ESA documents!
Hello Alize!
Thank you for sticking with us, even after a rocky moment. We’re glad the issue was resolved quickly and that you received your documents without further delay. We truly appreciate your continued trust and are always here to help if you need anything in the future!
I have wanted to document Lulu as my ESA ever since I was diagnosed with Mild Cognitive Impairment a year ago. She helps calm my anxiety and stress. The step-by-step process was easy for me to follow and complete.
Hi Vicki!
We're so glad to hear that the process was quick and easy for you! Lulu sounds like a wonderful source of comfort and support, and we're happy you were able to get the documentation you needed. If you ever have any questions or need assistance, we're here to help! Wishing you and Lulu all the best!
You got my money and I did get some online material, there is no way to contact a real person, I thought I was supposed to get a card to carry, very disappointed.
Hello Lee,
We're sorry to hear about your disappointment and would like to make this right for you. While our materials are provided online for convenience, our customer support team is available to assist you directly.
Please reach out to us at info@supportpets.com or use the chat option on our website at www.supportpets.com. A team member will be happy to address your concerns, provide clarification on what’s included with your purchase, and help resolve any outstanding issues.
If you were expecting a card or additional materials, let us know so we can ensure everything is in order for you. Your satisfaction is important to us, and we appreciate you bringing this to our attention!
Really appreciate how fast this was done, thank you to all! Please let me know if there are any additional steps to take care of once documents are received.
Hello Jennifer,
Thank you for your thoughtful review! It’s always a pleasure to hear from happy customers. Have a wonderful day
My experience was smooth. The whole process didn't even take a full 48hrs to complete, and received the certificate.
Hi Jamie!
Thank you for sharing your experience! We're glad the process was smooth and quick for you, and that you felt confident choosing us. We're here anytime you need support for you and your companion!
The process is pretty easy they will try and upsell you some things that cost extra. I bought the vest for my dog and the tag but that's it the papers are email to you which is easy. And the customer support team is very responsive and friendly. Only reason it's not 5 stars is bc of the up selling it would probably be easier if they made a store front instead of making you click "no thanks I don't need this" bc if ur new to this you don't know what you need. Great experience overall though
Hello Nilanny,
Thank you for your detailed feedback! We’re glad to hear you found the process fast, easy, and that the customer support team was responsive and friendly. 🐾💙
We understand your point about the upselling and how it can feel confusing, especially for first-time users. Your suggestion of a straightforward store option is great, and we’ll take it into consideration to improve the experience for future customers.
Thank you for choosing us and sharing your thoughts—it helps us grow and serve you better. Wishing you and your pup all the best! 😊
So far very informative. Thank u. Harness is too small, but evrrything is in order. Informing about Harness and expect good outcome. Great service and amazing, can keep my dog with me. Ev we ry where. Comes with tag and card. Original certificate in case.
Very encouraging and caring thank u for the support. I will be reccomending friends and family to this service
Hi Iris!
We truly appreciate your kind words! It’s wonderful to hear that you felt supported throughout the process. Thank you for your recommendation, and if you or your loved ones ever need anything, we’re always here to help!
Fast and easy access to attaining an ESA letter. I wouldn't have been able to bring my dog otherwise.
Hello Joshua,
Our pleasure! We’re glad we could play a small role in your achievements.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Elijah,
Our pleasure! We’re so happy that we could meet and exceed your expectations.