Overview
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
After answer the questions, the process of getting an emotional support animal was very quick and simple.
Easy and quick process taking the online survey, order of documents and receive letters within 24 hours.
Hi Michelle!
Thank you for your kind words! We're so glad the process was quick and easy for you, and we appreciate you choosing us based on reviews and advertising. We're here whenever you need support!
It was a pleasure learning about support pets. You are very understanding of people's needs. Thank you!
Hi there Mary!
Thank you for your kind words. We're so glad we could be there for you and that the process felt simple and supportive. It means a lot that you chose us as part of your journey. We're always here when you need us.
Needed to have my babies registered quickly and my therapist was not available, Support Pets came through.
Hi Cindy!
We're glad we could be there for you when you needed support. It's great to hear the process was quick and helped you get everything in place for your pets. Let us know if you ever need anything else.
Process is very user friendly, easy, and simpler. Received documents and supplies in last than two weeks.
Hello Robert,
Our pleasure! We’re so glad to hear you had a positive experience. Thanks for sharing your feedback!
So easy and understanding. No difficulties. You will not be overwhelmed or feel intimidated. So thoughtfully done.
Excellent service and would recommend to anyone desiring to register their dog as an emotional support animal.
Hi Joseph!
Thank you for your kind feedback! We're glad the process was fast, efficient, and that our team was able to assist you promptly. We appreciate your recommendation and are happy we could help with your Emotional Support Animal needs.
The overall process was easy to navigate. Will definitely use ESA in the future for Jacks documentation.
Hello Amy!
Thank you for your kind words! We're so glad to hear that the process was smooth for you. We’ll be here whenever you need Jack’s documentation in the future. Let us know if you ever have any questions!
Needed to escape pet fees and ESA is not only needed but essential for it. Signed my little Dewy up and boom all settled.
This was a fast and easy experience. I highly recommend this service if you are thinking of registering your pet as an ESA pet.
I have not received Sally's vest, leash, or genius tag. I need help with this. Signing into or creating an account was also murky.
Hi Amanda!
Thank you for reaching out, and we're sorry to hear you're having trouble with your order. For help with your missing items and any account issues, please contact our support team at info@supportpets. Com with your order details. They’ll be happy to assist you and make sure everything gets resolved. We're here to help every step of the way.
I have never had a problem with Support Pets. They understand how people feel about their pets. Pets are family and should be protected.
Hi there,
Our pleasure! We’re always here to support you, and we appreciate your trust in our service.
Wait was not that long and I needed the documents for my baby girl. This allow me to get to the paper work started
Hi Juanita! We're so glad to hear that you had a smooth experience and received your documents quickly for your baby girl! If you ever need anything else, we're here to help. Thank you for trusting us!
You guys helped me so much with helping me to bring my fur baby everywhere I go including the comfort of my own home.
Hello Nivea,
Our pleasure! We’re grateful to have amazing customers like you. Thanks for your kind words!
I was able to secure housing for my family with the help of your documents for my Autistic son's emotional support dog. Thank you!
Hi there Shelby!
We’re so glad to hear that our documents helped you secure housing for your family and your son’s emotional support dog. It’s heartwarming to know that the process was helpful for you. Wishing you and your family all the best in your new home!
I subscribed with the holiday deal for $99 and my card was charged $134. I have yet to receive a response as to why
Hi Melinda!
Thanks for bringing this to our attention — we’re sorry for the confusion and the delay in response. Please reach out to info@supportpets.com with your order details so our team can look into the billing issue and get it sorted for you right away. We appreciate your continued trust in us!
I thought i would have to go through a lot of paperwork with a doctor, luckily i did a questionnaire and answered questions for my pet and i got APPROVED! So quick and easy
Hello Delaciauna,
Our pleasure! Your feedback is always valuable to us. Thanks for taking the time to share!
I was wrong. I had my puppies documents in 2 days! Thank you Support Pets for getting this done as said in your advertising.
Hi Mary,
Our pleasure! We love hearing from happy customers like you. Thanks for your thoughtful words!
It was very easy to use the website. One thing I would have like was a document with his picture on hit for rental properties. I haven't use the Esa letter yet but will in the next couple of weeks. So going it goes well.
Hi Tamba,
We’re thrilled to hear that you’re happy with Support Pets! Your feedback keeps us motivated. Thank you, and have a truly wonderful day!
So easy! Im moving into a new apartment and having ym dogs ESA certified made the leasing process so much easier. I got my documents right away!
Hello Rachel-Marie!
That’s wonderful to hear. We're so glad the process was easy and helped smooth things out with your new apartment. Wishing you and your dogs all the best in your new home.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Marquis,
Our pleasure! Your feedback reassures us that we’re providing the right support, and we’re always happy to help.