Overview
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Everything was clear to understand on the application with made it a breeze to fill out. I'm going through lots of stress rn. I have to move from my apartment this year. I noticed most apartments have breed restrictions even if they are pet friendly. With these documents I know I have the ability to bring my German Shepherd with me when I move.
I'm so glad I got approved for the ESA! This will make travels so much easier. It took no time at all to register my dog.
Hi Kimberly! E’re so happy to hear you got approved and that the process was quick and easy for you!
Knowing this will make your travels smoother is wonderful. If you need anything else, we’re here to help!
I needed this done in a timely manner and support pets did not disappoint! Happy to add my pet to more time out the house!
Hi Anthony! We’re so glad to hear the process exceeded your expectations and that we could help in a timely manner.
It’s wonderful that your pet can now spend more time out and about with you. If you need anything else, we’re here to help.
This process was so easy, reasonably priced and a fast turn around time! I applied and had my approval by the next morning! They give you step by step instructions and are there if you need anything! I would highly recommend support pets!
Thank you for your amazing review! We're so glad to hear that you had a smooth and fast experience. That's our goal! Providing clear guidance and reliable service is our top priority!
If you ever need anything, we’re always here to help. Enjoy every moment with your ESA, and thank you for trusting Support Pets!
The process was a long put off decision. My husband is becoming more in need of support emotionally, The dog truly is an answer to help him,
Hi Carol,
Our pleasure! Your feedback helps us grow and improve. Thank you for sharing your thoughts with us!
This is the second time getting it and it love everything about it when I was having a trouble with my babies vest they always gave me a new one.
Hello Stephanie!
Thank you so much for coming back to us! We’re thrilled to hear you’ve had such a positive experience and that our team was able to help with the vest. We're always here for you and your babies whenever you need us!
Quick & easy. Had a great response from my apartment complex after meeting my new ESA certified puppy. This experience has not only brought me a life time companion but has allowed me to be my happiest self
Thank you for sharing your experience! We're so happy to hear that your ESA certification made a positive impact and that your apartment complex was accommodating. Most importantly, we love that you’ve found a lifelong companion who brings you happiness!
Wishing you and your ESA endless joy together.
Thank you for trusting and choosing us
Great thank you I've with you since 2021 and the 2 times I had issue with motels customer service was there and helped with the issue I truly do this program so I'm glad it's here
Hi Tina,
We’re so glad to hear that — and truly grateful to have had your trust since 2021! It means a lot to know our team was able to step in when you needed support. We’re here to make sure you and your companion are always taken care of — thank you for being part of the Support Pets family!
Some of your website is confusing. Not sure what you pay for until you are done. It needs a page for confirmation with itemized list of items purchased. Also need a way to track where your items are in delivery process.
Hello Karina,
Thank you for your feedback—we truly appreciate it as it helps us improve! We understand how important it is to have clarity during the purchase process. Adding a confirmation page with an itemized breakdown and providing an easy way to track delivery progress are excellent suggestions.
Currently, we encourage customers to reach out via info@supportpets.com or use the live chat on our website for assistance. We recognize that a phone line could be a helpful addition, and we’ll certainly share this suggestion with the team.
Thank you for taking the time to share your thoughts—we’re always looking for ways to serve you better! 🐾💙
I will say it was a good experience only reason I give it a 4 is how much your paying for I just wish some stuff come with it like the certificate and card. I understand purchasing the leashes and vest but it would be nice to have those along with ESA documents and etc. But I will say they did have my documents within those 24-48hours and communicated excellent when I receive the downloads and further questions I may have not understand.
Hello Karla,
Thank you so much for your detailed feedback—it means a lot to us! We’re thrilled to hear that you had a positive experience overall, and we truly value your thoughts on how we can improve.
We understand your perspective on including additional items like the certificate and card as part of the package. These are currently offered as optional add-ons for those who want them, but your feedback helps us see how bundling certain items might enhance the overall value.
We’re so glad to hear that our team was responsive and provided excellent customer service to ensure all your questions were answered and you received your documents promptly. Your satisfaction is our top priority, and we’ll continue striving to make the process even better. Thank you for sharing your experience and for trusting us! 🐾💙
Really happy the transition was easy thank you for making this work now both of my dogs can live with me with no problem
Hello Enrique! We’re so glad to hear the process was fast and easy for you!
It’s wonderful that both of your dogs can now live with you without any issues. Thank you for choosing us, and if you ever need anything else, we’re here to help!
I used the Ez renew and it was quick and convenient. My only concern at the moment is that I don't receive the certificates or a physical ID, to have this would be a bid help. Also, the service states that my ID and documents are good for a year, but the expiration date for the digital ID says 11/2025 which is less than 1 year, so that was confusing and was never fixed/explained.
Hello there,
We’re glad to hear the EZ Renew process was quick and convenient for you, and we truly appreciate your feedback. We understand how important it is to have accurate documentation and a physical copy of your ID and certificates.
Regarding the expiration date on your digital ID, we apologize for the confusion. Our support team is ready to assist in clarifying and correcting any discrepancies. As for the physical copies, they may not have been included during the EZ Renew process, but you can request them through our support team.
Please reach out to us at info@supportpets.com or via the live chat on our website (www.supportpets.com), and we’ll work to resolve this promptly.
We were asked to renewal at 99.00 but was then charged 142.00 not sure why. It is hard to get to talk with a person I'm old and not good at pc. Wished you could look at person to person calls
Hello Michael,
We’re really sorry for the confusion and the trouble you’ve had! We understand how frustrating this can be, especially when it comes to pricing and communication. We definitely don’t want you to feel overwhelmed.
If you were charged differently than expected, we recommend reaching out to our customer support team for clarification. You can contact them through the support chat on our website, www.supportpets.com, or email us at info@supportpets.com. We’ll make sure to look into the charge and help resolve any issues.
We completely understand that using a computer can be difficult, so we appreciate your patience. We’ll do our best to make the process as smooth as possible for you!
Me and my fiance are planning on moving into a new spot but we didn't want to pay extra for our two little fur babies, by joining support pets life is easier that it has ever been now. 10/10
Hi Thomas,
Your kind words are deeply appreciated! We’re so glad we could help you. If you need any further assistance, feel free to reach out. Wishing you a fantastic day!
I called Support Pets and I answered all the questions.
After the doctors reviewed my form or sign-up, they sent me an email
That said my pet and I were qualified, and Joy now has her ESA papers.
Hello Elizabeth!
Thank you for sharing your experience! We're glad the process went smoothly and that Joy is now officially your Emotional Support Animal. It’s wonderful to hear how attentive and caring she is. We’re happy our support team was able to quickly address your concerns and ensure you received exactly what you needed. We appreciate you choosing us through your friend’s recommendation!
Support pets are the quickest and most efficient way to get an ESA approval. This really saved me quite a bit of money when I moved into my new apartment. The esa fee per year is exponentially smaller than a pet fee.
Hi Dawn,
It’s feedback like yours that keeps us motivated! We’re so glad you had a positive experience with Support Pets. Thank you for trusting us to help you and your pet.
It was a great experience, very efficient and on top of your request. They did it all in a timely manner, no hassle or problem.
Hi Deborah!
Thank you for sharing your experience. We're glad everything was handled efficiently and met your needs without any hassle. We appreciate you choosing us and are here if you need anything else.
I love support pets they have helped me out in many ways and I'm fixing to add a dog to my account that is going ti be for my husband since he's an over the road truck driver he is only home 3 days a month when he can get home
Hello Katie,
We’re so glad you had a great experience! Your feedback makes all our efforts worthwhile. Have a lovely day ahead!
I was only allowed to register 2 of my 3 cats. I only received one tag and and one harness. I was also charged $386 for the second cat. I've tried contacting the customer service department with no response. I feel as if I was ripped off by your company.
Hello Dorothy!
We're sorry to hear about your experience. For any billing concerns or issues with your order, please reach out to our **customer support team** for assistance:
📩 **info@supportpets.com** (response within 48 hours)
💬 **Live chat available at [supportpets.com](https://www.supportpets.com)**
They will be happy to review your order and help resolve any concerns. Thank you for reaching out!
Experience was fast and cheap. Legitimate paperwork. And handled more than what I needed. Definitely worth it
Hi Micheal,
Our pleasure! Knowing you’re pleased with our service keeps us inspired.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Vincent! We're so glad to hear that the process was easy and stress-free for you, especially during such a challenging time. Moving can be overwhelming, and knowing your German Shepherd can stay with you makes all the difference. Thank you for trusting us, and we’re happy we could provide the documentation you need. Wishing you a smooth transition to your new home!