Overview
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I needed this rather quick to submit along with my application to a new apartment but they were faster!
Support Pets makes it easy to get my pet certified as an ESA. I like to bring my little chihuahua to stores and parks and travelling by car or plane, so having the credentials makes me feel more secure.
Hi Lisa! We're so glad to hear that you had an easy experience with Support Pets! Having the proper documentation definitely brings peace of mind when traveling and being out with your chihuahua. Thank you for trusting us, and if you ever need anything, we're here to help!
They were very friendly and supportive. I cannot wait to start taking my best friend with me. Also the whole process only took 10 minutes and then an extremely short period of time to receive my letter. All in all it was a great experience.
Hello Jeanna,
Our pleasure. Thank you so much for sharing your experience! We're thrilled to hear that the process was quick, easy, and that you felt supported every step of the way. It's wonderful that you’re excited to bring your best friend along with you! We truly appreciate your trust in us and your kind words. It means a lot to us to know we made a difference.
Super fast and straight forward.
Took any worry that I had about traveling in a very short time with my new puppy away. Seamless process it's great that there is a service like this to help people that need emotional support. Animals would recommend every single time. 10 out of 10.
Very Fast and helpful. Which is why I use Support Pets every year. I am able to take my ESA with me most places. We have not tried the airlines yet. Stores we have, and no problems. Our next try will be on road trips.
Fill up all the information asked ( no problem at all) receiving information that aplication was receive and been process ( great) 6 email later and been aprove by program (great too) been able to assest and print paperwork ( NO LUCK AT ALL
Hi Eugenia!
Thanks for sharing your experience, and we’re really sorry you’re having trouble accessing your paperwork. Since you’ve already been approved, you should definitely be able to download your documents. Please reach out to our support team at info@supportpets.com so we can resend your documents or help you access them right away. We're here to make sure everything gets sorted for you quickly!
I have been using Support Pets for over three years. The reliability and professionalism is what keeps me using this service for my emotional pet.
Great experience and it was super fast to fill out. I only wish it would've told me the total charge amount before I had paid.
Hello Jacelyn,
We’re glad the process was quick and smooth for you — and we truly appreciate the recommendation that brought you our way. Thanks for the feedback on pricing transparency; we’ll keep working to make every step as clear as it is fast.
I had an issue with my order and customer service got it straightened out very quickly and it's already been credited back to my account.
Hello Lynda,
That’s great to hear—thanks so much for sharing! We’re happy our team was able to resolve the issue quickly and get everything taken care of. If you ever need anything else, we’re here to help!
It was easy to follow the prompts and to receive the documentation. Customer service is a huge part of a business and my experience was flawless with the support I needed for even the simplest question.
Hello Ashley!
We're so happy to hear that you had a flawless experience and found the process easy and straightforward! Providing great customer support is something we take pride in, and we’re glad it made a difference for you. A big thank you to your friend for the recommendation! If you ever need anything, we're here to help!
I found the application and whole process very easy and uncomplicated.
With all the stress and complications of this day and age. I looked at other sights but they did not compare. They were calling me to see if they could help me through the process. That was kind of them but I had already finished and was waiting for my fur baby's documents. Thank you again.
Hello there!
Thank you for sharing your experience!
We’re so happy to hear that you found the process easy and stress-free—it’s exactly what we aim for. It’s great that everything went smoothly and that you were able to complete it on your own.
Thank you for trusting us to help with your fur baby’s documents. If you ever need assistance, we’re always here to help!
Very easy to use and very helpful made it easy, understandable.love that they check up on you after everything is done as well. Definitely recommend
Hello Eve,
Our pleasure! Knowing that our service has met your expectations encourages us to keep delivering the best experience possible.
Fast and pleasurable experience with the approval and paperwork. I would let others know that Support Pets are a great company to do business with.
Hi there Janice!
Thank you so much for the kind words! We’re glad the experience was smooth and that you’re happy with the service. Your support and recommendation mean a lot—if you ever need anything, we’re here for you!
Quite easy to use and quick turn around time. The ability to take my dog with me wherever I go will help me a lot.
Hi Heather!
We're glad to hear that the process was easy and quick for you! Having your dog by your side can make such a difference, and we're happy to help make that possible. If you ever need anything, we're here to assist!
Very helpful this service for families and As they explain it to you, they do it in 24 hours. I already had all the documentation.
I've had my ESA for several years now. It's very simple to do. Answer a few questions and you're done. I've referred a friend too.
Hello Kaye!
We're happy to hear the process has been simple for you over the years. Having your dog by your side is so important, and we appreciate you trusting us. Thank you for referring a friend—we’re always here if you need anything!
Thank you for making the process pretty simple and fast. Too many options and I was confused on the pricing, but got it worked out
Hi Chris!
We're happy to hear the process was quick and simple for you! We appreciate your feedback on pricing and are glad you were able to get everything sorted out. Your dog deserves to be by your side, and we're glad we could help make that possible. Thank you for trusting us—let us know if you ever need anything!
Going through support pets is the easiest experience ever! Great customer service, and now our dogs can go anywhere with us. Thank you support pets!
Hi there Kristin!
We're so happy to hear you had such a great experience with Support Pets! It's wonderful that our team could assist you with printing your documents and that your dogs can now stay by your side. Thank you for trusting us—we’re always here if you need anything!
Very friendly and nice got my documents asap just little slow on the vest and leash but otherwise everything was amazing thank you very much!
Hello Justin,
Our pleasure! We’re happy to know our service has met your expectations, and we truly appreciate your support.
The doctor timely reviewed my request and the supporting documentation and approval was sent over right away. This is a wonderfu program and I don't know what I would have done without this. I love my pet and could not imagine not being able to have her with me where I live. Thank you!
Hello Julie,
Our pleasure! We’re thankful for the chance to assist you and will continue to prioritize providing the best possible service. Your kind words inspire us to keep improving.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Marialessia,
Our pleasure! We’re happy to be a part of your positive experience.