Overview
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Had to renew my documents and needed customer service help. They were super friendly and quick to respond and resolve the issue, and had my documents within a few hours
I am a senior and I signed up for all of eggs sections of the ESA and I just cannot afford that so I want my account canceled. I'll go through the local government.
Hello Janice,
We understand your situation and are here to help. 💙🐾 If you need to cancel your order, please reach out to our Customer Support Team at info@supportpets.com as soon as possible. They will assist you with the cancellation process and provide any necessary information.
Thank you so much for your assistance in getting my fur babies ESA documents. You were such a pleasure to work with.
Hi Peggy,
Our pleasure! It’s always a joy to see how our service has benefited you.
I have very bad anxiety and being able to have my dog with me everywhere now makes a world of difference!
Hi Tanea,
Our pleasure! Your support and feedback mean the world to us.
The whole experience was easy and clear. We know we now have Support Pets in our family! Thank u!
Hello Leslie! We're so glad to hear you had a great experience!
Welcome to the Support Pets family! If you ever need anything, we're here to help. Thank you for trusting us!
My date may be a little off cause I actually got this a month ago two months ago somewhere in there, but my dog is protected. I was able to travel via plane with her documents and it was totally worth it.
Hi there Jerusha!
We're so glad to hear that the process was simple and that your dog's documents made traveling easier for you! Your peace of mind is what matters most. If you ever need anything else, we're always here to help. Safe travels!
I'm so thankful for my esa I was struggling we're to live with my loving pet & I thank support pets for now allowing my loving max stay with me in peace.
Hello Abigail,
We’re so glad to hear your kind words! It’s customers like you that make what we do so meaningful. If you ever need assistance, feel free to reach out. Wishing you a fantastic day!
My experience with Support Pets was amazing. The process was smooth and very simple. I definitely recommend them!
Hello Isabelle,
Thank you so much for the kind words! We're thrilled to hear your experience with Support Pets was smooth and helpful. It’s wonderful that your cat has been such a strong source of comfort—and we’re honored to have played a part in helping you stay together.
Wishing you both continued calm and companionship.
Thank you for assisting me in registration. The process was made easier with the help of this company.
This was so easy. Service was fast and great communication. Saved me $400 per deposit for new apartment
Hello Tamra!
We're so glad to hear everything went smoothly and that you were able to save on your apartment deposit—that’s exactly what we’re here for. Adding a second pet at no extra cost is something we’re proud to offer, and we appreciate you noticing. If you need any help with that second pet, just let us know!
The check out process was a little confusing but I managed. Overall a very easy and speedy experience.
Hello Karla,
Thank you for sharing your honest experience—we really appreciate it. We're glad to hear that overall the process was smooth and that our customer service team was able to help you quickly when things got confusing at checkout.
Your comfort and confidence matter, and we’re so happy to know that Support Pets is helping you feel more at ease with your companion by your side. If you ever need anything else, we’re always here to support you.
Easy and informative. Recommended by my daughter. I thought it would be a hassle and take much longer
Hello Paul,
Thank you so much for sharing your experience! 💙 We're so glad to hear it was quick, easy, and informative—and even more special that it came recommended by your daughter!
We know it can seem overwhelming at first, so it’s great to hear we were able to make the process smooth and stress-free for you. Thanks for choosing Support Pets—we’re here for you anytime!
Submitted esa request at night and by the next afternoon it was approved and i received my documents.
Hello Haley!
Thank you for sharing your experience. We're glad the process was quick and smooth for you. It's great to hear you found us through family, and we're here if you need anything else.
Very easy and quick response time. Didn't have any trouble filling anything out and it was really straightforward.
HI Kaylee!
Thank you for your feedback! We're glad to hear the process was easy, quick, and straightforward for you. We appreciate you choosing us and are happy we could assist you!
Great and easy to use! They were fast and sent my documents right away. Highly recommend this company.
The forms were straightforward and easy to understand. The process was quick. Having this documentation is very helpful.
Hello Kamini,
Our pleasure! We value your trust and will continue working to ensure you always receive the best experience possible.
Easy to go through process. I was anxious but it was not that bad not pushy and no hidden fees, a lot of good offers though!
I was very pleased with the customer service support they stayed with me through the whole process to make sure I did everything correctly. Thank you again.
I love support pets for the efficiency and productivity! I get what i need quick and thorough. This is my third time renewing and i've never had any issues.
Hi Catherine,
Thank you so much for your kind words! We’re thrilled to know that you had a great experience. If you need any help in the future, we’re always here for you. Have a fantastic day ahead!
I am supposed to be able to register 2 pets & the first was easy but I still don't know if the second got registered or not, I've heard nothing back.
Hi Troy!
Thanks for letting us know, and we're sorry for the confusion. If you haven’t received confirmation or documents for your second pet yet, please reach out to our support team at info@supportpets. Com so we can look into it right away and make sure everything gets taken care of. We’re here to help and want to make sure you’re fully supported!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Misti,
Our pleasure! We’re excited to continue providing the best experience possible.