Overview
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
The experience was hassle free and they were prompt in making sure I got the documents within a day.
Very fast and easy process. I would recommend anyone that needs a ESA approve to stop here and sign up
Hello Briyonna,
Our pleasure! Knowing you’re happy with our service means the world to us.
Super simple and well explained step by step process. Would recommend if ESA Cert is needed in a pinch
Hello Gabriel,
Our pleasure! We’re so happy to hear that we could help. Thanks for sharing your thoughts!
This truly was so quick and easy! I've been needing to have my cat as an ESA for a long time and they did amazing to make sure I was able to get approved :)
Hi Breanna,
We’re so happy to hear that your experience was quick and easy! Your cat must be such an incredible source of comfort, and we’re glad we could help make it official. If you ever need anything else, we’re always here for you. Wishing you and your furry friend endless cozy moments together! 🐱
I have PTSD and having Finley with me keeps me relaxed. He also knows when I am not doing well so he tends to cuddle up with me and it makes me feel better.
Hello Kathleen!
Thank you for sharing your story. It’s wonderful to hear how much comfort Finley brings you—he sounds like an incredible support. We’re grateful you chose us and glad the process was easy for you. We're here whenever you need us.
I hope this is legit! I was ok paying the $99 thought I was getting a good deal but every time I was paying for an upgrade they was wanting more. So 🤞🏼!
Hi Brandy,
We appreciate your feedback and understand how unexpected add-ons can feel frustrating. If you have any concerns about what you were charged for or need clarification, please reach out to our support team at info@supportpets.com. We’re happy to assist you! 🐾💙
I'm very happy with my experience, the questions were easy to answer. The documents are handled quickly and efficiently.
Hello Ayana,
Our pleasure! We really appreciate your feedback. Thanks for letting us know we’re on the right track!
Overall good experience thank you for your help! I will now renew as needed! And keep my best friend near me where ever I go!
Hello Travis,
Our pleasure! Your satisfaction is what keeps us motivated to improve.
The whole process didn't take long at all & I received my documents in a timely manner. The whole process was very clear & easy! I am very happy with my decision to use Support Pets
Hi Luisa,
Your positive review is so appreciated! We’re thrilled to know you had a great experience with us. If you need any further assistance, we’re always here. Have a fantastic day!
I have been with support pets for about 2-3 years and its the best peace of mind knowing that my ESA pup can be with me traveling or living. He really does make a difference in my life and without support pets I would have to have him live elsewhere. Im all he knows and vise versa to be separated would be devastating and with Support Pets it's something I don't worry about! I'm excited to receive his Genius Tag and cant wait to activate it and be able to find him if we were ever separated, so thank you too much Support Pets!
Hello Taylah,
Thank you so much for sharing your heartfelt experience! We’re deeply honored to have been part of your journey for the past 2–3 years. It’s wonderful to hear how much of a difference your ESA pup makes in your life and how Support Pets has helped you keep him by your side—both for living and traveling. That unbreakable bond is truly special, and we’re so glad we could give you peace of mind.
We’re thrilled that you’re excited about the Genius Tag! It’s a fantastic tool for ensuring your pup’s safety, and we’re happy to provide something that can offer even more reassurance.
Thank you for trusting us and for your kind words. We’re so glad your friend recommended us, and we’re committed to continuing to provide the easy and reliable service you’ve come to appreciate.
Was charged two separate times one for $87 and another for $107.99? Plus vest n tag or leches aren't free. Then have to pay more for other forms? Come on quit sugarcoating in advertising just have prices listed upfront for people to see. Yes it was easy to get but still cost. As for me with my anxiety/ptsd/ depression it was hard to cope with cost in my budget. Not impressed.
It's been hard on finding doctors that will help me in my lifestyle, my furry babies are my life and has made it so very helpful for both my son and I. As I have ptsd and severe depression and anxiety this has helped me in knowing that my pups can call anywhere home as long as we're together 💙
Hi there Pachia!
Thank you for sharing your story. We're truly glad that we could help make things a little easier for you and your family. Your bond with your pups is beautiful, and it's heartwarming to know they bring comfort to both you and your son. We're here to support you whenever you need us and appreciate you choosing us to be a part of your journey.
Applying for ESA was so fast and easy to do with this company. Very prompt and user friendly. I will definitely recommend to others in need!
Hi Gina!
Thanks so much for the kind words — we're really glad the process was quick and easy for you. Wishing you and your furry family member all the comfort and support you deserve! Let us know if we can help anytime.
Love how I can support my dog as she supports me. It was a great and easy process that I recommend to everyone who needs it!
Hello Mia,
That’s so wonderful to hear—thank you! We love knowing you and your dog are supporting each other, and we’re proud to have made the process simple and positive for you.
Thank you for recommending us!
Fast but very clear on information, it's very important that me and my furry friend are well taken care of, and they did a awesome job!
Hi Aaron!
We’re so happy to hear that this was such a meaningful decision for you. It’s wonderful that you and your furry friend felt taken care of—that’s exactly what we strive for. Thank you for doing your research and choosing us. We’re always here if you need anything else!
I signed up for ESA and got it within the time frame advised. Now just going to see if my landlord makes it easy to approve.
Hello Bria!
We’re glad everything went smoothly and you received your ESA letter as expected! Hopefully, your landlord makes the next step just as easy. If you run into any issues or need support, we’re here to help!
I love using their services; they make it so easy to use and work with. And the price is not outrageous so that's a major plus.
Hi Casey!
Thank you for your kind words and continued trust. We're so glad to hear the process has been easy and affordable for you. It means a lot that you've come back to us—we’re always here to support you and your emotional support pets.
Overall, I was very impressed with the process of registering my dog as an ESA. I thought it would be a much more involved and time-consuming process. I did get a little confused since I thought the $99 fee covered everything, but apparently there are extra costs for the additional upgrades. It is still very worth it to me though, but maybe the costs could be broken down a little more clearly in advance. Thank you.
Hello David! We're so glad to hear that you were impressed with the process and found it easier than expected! We appreciate your feedback regarding the pricing breakdown, and we’ll pass that along to help improve clarity. Thank you for trusting us and for your honest review. If you ever need any further clarification or assistance, we’re here to help!
I received the paperwork for my dog fast and easy. It has made life so much easier traveling and also renting. I recommend this company 100%
Hi Juliet!
Thank you for your kind feedback! We're glad the process was fast and easy for you and that it has helped make traveling and renting more convenient. We truly appreciate your recommendation and are happy we could assist you and your dog.
I'm trying to purchase a home with an HOA that allows one dog and one cat or two cats so I need emotional support certification for my two beautiful 11-year-old Parson Russell's they are brothers. I could never separate them and they are my joy in life every day so you made it easy to get the proper certification for my HOA appeal. Hopefully, they accept it.
Hello Jennifer!
Thank you for sharing your story. We’re glad we could make the certification process easy for you and your two loyal companions. It’s clear how much they mean to you, and we hope your HOA accepts the documents so you can all stay together. If you need any further assistance or support, we’re here to help.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there Anirban!
We're so happy to hear that your experience was hassle-free and that you received your documents quickly! Thank you for trusting us—let us know if you ever need anything. We're always here to help! 🐾😊