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Support Pets

Overview

Support Pets has a rating of 4.7 stars from 12,730 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Support Pets most frequently mention customer service, easy process and great experience. Support Pets ranks 1st among Pets sites.

service
2,530
value
74
shipping
59
returns
48
quality
1,496
This company responds to reviews on average within 1 day

Instant Feedback

50,428 reviews
How would you rate Support Pets?
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Indiana
1 review
0 helpful votes
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Thank you!
July 11, 2024

I was glad to get my documents saying that Cleo was an emotional support animal.

Date of experience: July 1, 2024
Mary Ann G. Support Pets Rep
10 months ago

It is our pleasure, thank you for making our company part of your ESA journey.

Florida
1 review
0 helpful votes
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Good customer service
May 15, 2024

My cat was accidentally listed as a dog, the customer service team was very helpful and polite when getting the issues fixed for me

Date of experience: May 5, 2024
Ohio
1 review
0 helpful votes
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Great and fast service!
May 16, 2024

Got my esa letter in around 48hs and it helped me a lot! The customer service is great and really helpful!

Date of experience: May 6, 2024
Kentucky
1 review
0 helpful votes
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Great
June 17, 2023

Just the timing of this information and the access alone, saves me from so much. I am so greatful to have this opportunity, from my whole heart, thank you!

Date of experience: June 17, 2023
Mary Ann G. Support Pets Rep
over a year old

Thank you for taking the time to leave a positive review for Support Pets. Your feedback is greatly appreciated!

New York
2 reviews
0 helpful votes
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Easy and helpful process. This organization was extremely helpful and processed the request quickly. Highly recommend. Many thanks!

Date of experience: May 26, 2024
Florida
1 review
0 helpful votes
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Excellent ESA Certification
February 15, 2024

Very professional!

I took my dog Buffy to my favorite waterfront tiki bar in Florida this week. We walked right in, my dog wore her red ESA vest, I flashed my ESA Certification card and NO questions asked!
I LOVE my new ESA CERTIFICATION!

Date of experience: February 15, 2024
Mary Ann G. Support Pets Rep
over a year old

Thank you so much for your kind words! We're thrilled to hear that you found our service professional.

Arizona
1 review
0 helpful votes
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Thank you!
May 13, 2024

Just a great process from beginning to end, they made it seamless and made me extremely comfortable.

Date of experience: May 3, 2024
Mary Ann G. Support Pets Rep
11 months ago

It is our pleasure! We're glad you chose our company for your ESA needs.

California
1 review
0 helpful votes
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Fast and easy!
April 23, 2022

I just honestly answered the Questions and that was it, I was approved and got my official ESA ID card and letters within a couple of weeks!
Time to renew now

Support Pets attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 23, 2022
Letti C. Support Pets Rep
over a year old

Your support is greatly appreciated, Charmaine! ♥

Washington
1 review
0 helpful votes
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ESA harness didn't receive
January 25, 2024

When I signed up it was a special that you all displayed where I would get a free harness for my ESA which I had to enter my address. I have not received this yet.

Date of experience: January 1, 2024
Hawaii
1 review
0 helpful votes
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Pet care
July 16, 2024

Great! Timely and effectively! Happy for this service and care

Date of experience: July 6, 2024
Mary Ann G. Support Pets Rep
10 months ago

Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.

Texas
1 review
0 helpful votes
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Amazing service!
March 1, 2024

The SP rep I dealt with was amazing. She was quick to assess my issues in receiving my documents. And she prioritized my case. She was amazing. Give her a raise!

Date of experience: March 1, 2024
Mary Ann G. Support Pets Rep
over a year old

Thank you for your appreciation! Delighted to have made a positive impact for you and your support pet.

Arizona
1 review
0 helpful votes
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Matilda
July 12, 2024

Everything was easy to do. I just wish it was cheaper. It would help with people on a lower income.

Date of experience: July 2, 2024
Mary Ann G. Support Pets Rep
10 months ago

Easy and stress-free registration for loving pet parents is our goal.

Texas
1 review
0 helpful votes
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Thank you
July 11, 2024

Put more information out there I didn't know where to look until I saw the post on Instagram

Date of experience: July 1, 2024
Mary Ann G. Support Pets Rep
10 months ago

It is our pleasure to assist, thank you for trusting Support Pets for your ESA needs.

Wisconsin
2 reviews
0 helpful votes
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ESA SUPPORT HELP
December 1, 2023

I have a Rottweiler as my ESA dog, when people see me bring him in to stores they say I can not bring him in. I show the card and they say sorry and we do our shopping.

Date of experience: December 1, 2023
Mary Ann G. Support Pets Rep
over a year old

We're delighted to hear that you found our service awesome. Thank you for trusting our company for your ESA needs.

Nevada
1 review
0 helpful votes
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Super fast!
January 5, 2024

I took the quiz and went through all the steps and received my ESA within the 48 hours! I am very pleased with the delivery and they have contacted me to assure I got everything I wanted.

Date of experience: January 5, 2024
Mary Ann G. Support Pets Rep
over a year old

Your time is valuable to us, that's why we aim for a faster application process for our valued customers.

Nevada
2 reviews
0 helpful votes
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Easy process..
July 15, 2024

Found the entire process easy, and am grateful for the service.

Date of experience: July 5, 2024
Mary Ann G. Support Pets Rep
10 months ago

That's exactly what we aim to achieve for our valued customers, thank you fir trusting Support Pets for your ESA needs.

Ohio
1 review
0 helpful votes
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Simple, easy and so worth it
June 13, 2024

SupportPets made getting my ESA fast, affordable and worth it. The process was hassle free and I recommend SupportPets to anyone looking to get an ESA.

Date of experience: June 3, 2024
Mary Ann G. Support Pets Rep
11 months ago

We're delighted you found the process straightforward and valuable! Thank you for your trust.

Florida
1 review
0 helpful votes
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Quick and Easy to fill out
March 1, 2024

It was quick and easy! I was nervous that I wouldn't qualify and that I wouldn't be able to have my cats with me that help with my emotional wellbeing. But it was simple and now I don't have to worry

Date of experience: March 1, 2024
Mary Ann G. Support Pets Rep
over a year old

An easy application process is what we aim to achieve for our valued customers, thank you for trusting Support Pets for your ESA needs.

Indiana
2 reviews
0 helpful votes
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Awesome
April 24, 2024

Easy to complete but be careful at the end being aware of checked boxes that you need to purchase more

Date of experience: April 14, 2024
Washington
1 review
0 helpful votes
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Quick affordable process.
July 15, 2024

If it works as projected then it will be worth it during my rental search.

Date of experience: July 5, 2024
Mary Ann G. Support Pets Rep
10 months ago

We're glad to hear you found our process quick and affordable. Thank you for trusting our company for your ESA needs!